I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good. Obviously I do have screenouts but they ar... See more
Company replied
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See what reviewers are saying
Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too qui... See more
Company replied
I don't understand anything. I've been trying to redeem 100 Norstat Coins for 10 days and it's impossible. When I make the purchase, I always get two messages: the first time it says it's awaiting... See more
I've been doing paid surveys for quite a few years now and I have a lots of different sites I use to do my surveys, this one is by far the best I have used so far. They also sent me a Tobii eye tracke... See more
Company replied
Company details
Written by the company
At Norstatpanel your answers to our surveys form the data that market researchers can work with. Membership with Norstatpanel is completely free and non-binding and may be cancelled at any time. As a member you are regularly invited to take part in questionnaires and studies. Membership with Norstatpanel is by invitation only or as part of a special promotion. For reasons of research methodology, we cannot offer membership directly to those interested in participating in Norstatpanel.
Contact info
2.8
Average
4K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Scam
Scam - avoid.
Completed surveys, earned rewards but was unable to redeem. Don't waste your time.
May 28, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review and for making us aware of your situation!
We apologise that you have experienced difficulties with Norstatpanel! We can guarantee that we always try to make it as user-friendly as possible to be a panellist at Norstatpanel.
You are more than welcome to contact our support team and they will respond to you as soon as possible.
You can contact our support team through this email:
support-uk@norstatpanel.com
Kind regards,
Sandra - Norstatpanel
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The surveys are good but trying to get…
The surveys are interesting and good but trying to get your gift card is a truly horrendous experience !
I have eventually received my voucher what a shame its was so challenging
May 8, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review and for bringing the issue to our attention
We sincerely apologize for any inconvenience you may have encountered while using Norstatpanel, and we're committed to ensuring a smoother experience in the future.
Your feedback is valuable to us, as we continuously strive to enhance our services. Please don't hesitate to share any further suggestions or concerns you may have!
Kind regards,
Sandra - Norstatpanel
Survey ask to install app for log in…
Survey ask to install app for log in Netflix...nut no work..ba s t a r d
April 19, 2024
Unprompted review
Reply from Norstatpanel
Hello William - Thank you for your review.
We apologize for any inconvenience you may have encountered while using our panel. We are always striving to improve for our panelists, and we hope you have a better experience next time you use Norstatpanel.
Kind regards,
Sandra - Norstatpanel
Avoid
Avoid. Redemption processes are a nightmare. Fortunately, I have lost only £10 in vouchers. The Support advice systems are incomprehensible. I shan't waste anymore time on this company which treats it's customers in this shabby manner. Back to well programmed Reward sites next, not this tortuous bunch. Could it be they don't want to pay out?
April 16, 2024
Unprompted review
Reply from Norstatpanel
Hi Graham - Thank you for your review and for bringing the issue to our attention
We can guarantee that we always try to make it as convenient as possible to be a panelist on Norstatpanel.
We apologize for the error and we will be happy to look into your issue further to find a solution that will help you. Please feel free to reach out to our local support team and they will sort it out for you as soon as possible → support-uk@norstatpanel.com
Kind regards
Sandra - Norstat
Complete waste of time
Complete waste of time. Company claims you answer surveys faster than the ‘usual rate’ which assumes everyone is either slower or the same as the ‘normal rate’ their process is therefore entirely flawed, as I am a very fast responder and can process information very fast . They cancel surveys coming through to you with no notice and say this is in terms of service. Their terms of service states it’s only for misleading answers, there is nothing that states the time taken to respond is a factor. They are robbing thieves. These lot should be closed down by regulators. Massive shoutout to Sandra who is a disgrace in how she treats customers, given the fact all of her contact with users is anonymous
April 1, 2024
Unprompted review
Reply from Norstatpanel
Hi Jack - Thank you for your review!
I appreciate the massive shoutout and wanted to personally thank you for taking the time to read the replies signed by me.
Your thoughts about the surveys are useful, and I will gladly make sure that our team will take your feedback into consideration. At the end of the day, we always strive to make Norstatpanel better for our many users.
Kind regards,
Sandra - Norstatpanel
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Awful customer service
Awful customer service. I was collecting coins through doing surveys and I was aiming to use my points once they reach the value of £100. Once they were around 930 coins (£93), my account was deactivated with no explanation. Thieves!!
March 29, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review and for letting us know about your unfortunate situation.
We apologize for the technical issue with your account resulting in a delay in getting your deserved rewards.
Please feel free to get in touch with our local support team through this email → support-uk@norstatpanel.com and they will help you as soon as possible
Dont hesitate to reach out again if you experience any other issues!
Kind regards
Sandra - Norstatpanel
they NEVER ever answer to a support…
they NEVER ever answer to a support request, or if they do it's just a wrong useless reply. you just have to hope you don't run into an issue or you're left on your own
March 20, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review!
We apologize for the inconvenience you've faced with our support.
Rest assured, we're taking your feedback seriously and will work to improve our support process to ensure timely and helpful responses to all inquiries from our users.
We value your patience and understanding.
Kind regards,
Sandra - Norstatpanel
Blocked IP!
Blocked IP!
Which nineteen countries does this European company allow?
Definitely not the United States of America!
My panel, Prime Opinion, a USA based company, routed me here. After finishing the survey, these European ID-10T errors blocked my IP!
Very unprofessional.
If you don’t want to operate in the USA, please inform the US ISPs (Verizon, T-Mobile, Comcast, Cox, Spectrum, etc.) to block your website server side!
March 27, 2024
Unprompted review
Reply from Norstatpanel
Hi Kevin - Thank you for your feedback!
We apologize for any inconvenience you've experienced.
However, please note that our panel is not available in the United States and therefore we believe there might have been a mistake.
We appreciate your understanding.
Kind regards,
Sandra - Norstatpanel
Account Frozen
I have been a member of PanelBase for nearly 6 years before this was taken over by NorstatPanel. Ever since this happened the customer service and platform has not been great!
I have now received the following message when trying to login "Your account has been frozen. Please contact our support team!"
There are a number of coins that still needed to be redeemed.
Customer service do not respond to any messages sent.
Edit: As per my review above,I have emailed the Norstat helpdesk and have not received any response or communications. Please can someone from Nortstat contact me so I can access my account.
Edit 2: I have received an email response from Norstatpanel "evaluation of your survey activity shows that your response quality is far below the average of all respondents"
I have not received any communications reflecting this and all my rewards/earnings have now been taken as I am unable to access my account. I am trying to find the regulator for this however I am unable to locate. If anyone has contact details please let me know.
March 16, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review and for letting us know!
We apologize for the delay in our response, the Panelbase helpdesk is now largely unmanned following our move to Norstatpanel which is why it takes longer than usual to reply.
Please feel free to get in touch with our support team regarding Norstatpanel and they will happily help you with your account
To contact them please use the email provided here:
support-uk@norstatpanel.com
Kind regards,
Sandra - Norstatpanel
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Complete waste of time, too demographic specific.
I signed up to a few survey companies a few years ago, Panelbase being one of them. In 2023 they were taken over by Norstatpanel and has since become largely a complete waste of time, they seem to only value the opinion of a very narrow demographic.
Around 80% of the surveys I'm invited to now I get kicked out of after answering the first few questions and told I "don't fit the target group". There are also far fewer invites than there was previously as Panelbase when I used to get around 10 a week, with Norstatpanel it's 4 or less, most of which I get kicked out of.
I don't know whose opinion they value but it's clearly not self employed middle aged men living in the East Midlands.
Ironically their strap line is "Make Your Opinion Count", I tried to but they weren't interested.
It's a shame really because their website and UI is actually pretty good, but the whole experienced is ruined by their surveys being to to demographic specific.
March 20, 2024
Unprompted review
Reply from Norstatpanel
Hi Stuart - Thank you for your review and for sharing your valuable opinion.
We regret to learn that you have been having a negative experience with Norstatpanel so far.
We are constantly working on improving this for our members and ensure that everyone has the best possible time on our panel.
One area that we are particularly focusing on is ways to guarantee better targeting to minimize invites to surveys where you don’t fit the criteria. However, in the event that you are, we do provide our members with a small incentive for trying to take part in the study
We are happy for any kind of constructive feedback that we can use internally to make Norstatpanel better for our users 😊
Kind regards
Sandra - Norstat
WASTE OF TIME
All went well until I came to redeem my reward. I requested amazon vouches. When I tried to apply them amazon said they had already been redeemed. That was last December. Norstatpanel and the people thet pay to administer the rewards have not resolved the issue and have not contacted me for nearly 2 months today 15th of March DO NOT waste your time with them
March 15, 2024
Unprompted review
Reply from Norstatpanel
Hi Paul - Thank you for your review and for letting us know!
We apologize for any inconvenience that has occurred when trying to redeem your earned rewards.
Please reach out to our local support team using the provided email and they will try their best to help you as soon as possible → support-uk@norstatpanel.com
Kind regards,
Sandra - Norstatpanel
They don not respond on my request delete my account
They don't respond on my request to delete my account. I am getting surveys which I do not want nor subscribed but my data was transfered from Panelbase. Now I want to delete my account with them but they do not reply to my email.
March 7, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review and for letting us know!
We apologize for the delay in our response, the Panelbase helpdesk is now largely unmanned following our move to Norstatpanel which is why it took longer than usual to reply. The ticket you raised with Norstatpanel was dealt within a couple of days and your request to delete your account was actioned.
Please feel free to get in touch with our support team if you have any further technical issues regarding Norstatpanel at
support-uk@norstatpanel.com
Kind regards,
Sandra - Norstatpanel
Move from Panelbase AWFUL
as ex panelbase customer, we were told that the merge would result in more surveys, more chance to earn rewards.
WRONG
With panelbase used to get about 10 surveys offered a week, with about 80% match which you could complete.
With Norstatpanel it's more like 4 per week, and I can only actually take part in about 30% of those.
You now get the increasingly common free demograb questions at the end before youy actually get the reward should you actually get that far.
I've stuck with it since the merge but becoming increasingly disillusioned!
Bring back Panelbase please!
February 22, 2024
Unprompted review
Reply from Norstatpanel
Hello Doug - Thank you for your review and for sharing your valuable opinion.
We regret to learn that you have been having a negative experience with Norstatpanel so far.
We are constantly working on improving this for our members and ensure that everyone has the best possible time on our panel.
One area that we are particularly focusing on is ways to guarantee better targeting to minimize invites to surveys where you don’t fit the criteria. However, in the event that you are, we do provide our members with a small incentive for trying to take part in the study
We are happy for any kind of constructive feedback that we can use internally to make Norstatpanel better for our users 😊
Kind regards
Sandra - Norstat
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4 weeks waiting for payment
4 weeks waiting for payment, it’s a joke!
February 22, 2024
Unprompted review
Reply from Norstatpanel
Hi - Thank you for your review and for letting us know.
We apologize for any inconvenience that has occured in regards to you getting your deserved rewards.
We have had some technical issues at our end, but this should be fixed now.
Please reach out to our local support on this email:
support-uk@norstatpanel.com and they will help you straight away.
Kind regards,
Norstatpanel - Sandra
Not as good as Panelbase
I was a member of Panelbase for many years and made on average £10 per month, plus product trials. Payments were always straightforward. I've been waiting for 4 weeks for my cash transfer from Norstat. I did email and was told it was because "Our bank is currently in the process of carrying out their due diligence and setting up new authorisations etc to allow Norstat finance staff to access and use this payment system.
They also sent me a Tobbi eye tracker but it made my laptop run very slowly, particularly affecting YouTube videos which were taking up to 10 minutes to load! So I uninstalled the software and put the tracker back in its box.
February 20, 2024
Unprompted review
Reply from Norstatpanel
Hello!
We’re sorry that you have been having a negative experience with Norstatpanel so far.
We are constantly working on improving for our members and ensure that everyone has the best possible time on our panel.
We are happy for any kind of constructive feedback that we can use internally to make Norstatpanel better for our user 😊
Kind regards
Sandra - Norstatpanel
Do not trust this company
Do not trust this company. I had been using Panelbase for years without a problem. I've been waiting over a month for my first payout from Norstatpanel. They are blaming it on the banking system. Did panelbase not do their homework about this company before transferring customer accounts to them?
February 19, 2024
Unprompted review
Reply from Norstatpanel
Thank you for getting in touch with us.
Regrettably, we have been advised all Norstat BACS payments due to be processed since the 29th January have encountered a processing issue.
Norstat were using Panelbase's BACS system but now that Panelbase has been officially rebranded as Norstat that system has had to be transferred over to Norstat instead.
The bank is currently in the process of carrying out their due diligence and setting up new authorisations to allow payments to be processed.
This is not happening as quickly as we anticipated, unfortunately, which means that payments are on hold for the moment until the bank goes through all the necessary checks at their end.
You should have received an email regarding the delays and we apologise if you have not received it.
We are hoping to have something in place by the end of the week to be able to make these payments and reinstate the option in the Norstatpanel shop.
Kind regards
Norstatpanel Support
Since Norstatpanel took over Panel…
Since Norstatpanel took over Panel base, i am treated poorly with surveys, their surveys are weird, strange, so you will not be able to do them. They are not in the same league as Panelbase, don't bother with them, am thinking of pulling out soon.
February 19, 2024
Unprompted review
Reply from Norstatpanel
Hi Steve - Thank you for your review and for sharing your valuable opinion.
We regret to learn that you have been having a negative experience with Norstatpanel so far.
We are constantly working on improving this for our members and ensure that everyone has the best possible time on our panel and enjoy it as much as Panelbase was enjoyed.
One area that we are particularly focusing on is ways to guarantee better targeting to minimize invites to surveys where you don’t fit the criteria. However, in the event that you are, we do provide our members with a small incentive for trying to take part in the study
We are happy for any kind of constructive feedback that we can use internally to make Norstatpanel better for our users 😊
Kind regards
Sandra - Norstat
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Will I get paid?
Recently joined Norstat as part of transfer from Panelbase. Requested a payout but apparently, there is an issue with BACS payments and this is still being sorted. At this stage, I have no idea when I will be paid what I am due! Yet, I still am being sent surveys to complete! Very amateurish organisation and cannot recommend.
Update - I have had a response from Norstat explaining the delay (which I already know about). My suggestion that I should be compensated for this fiasco was totally ignored - this speaks volumes for the attitude of this company. Avoid!!!
February 8, 2024
Unprompted review
Reply from Norstatpanel
Hi Mahomed - Thank you for sharing your thoughts on your experience with us.
We appreciate your feedback and want to assure you that we are committed to being a transparent and reliable platform for our users. Ensuring fair compensation for survey participation is a top priority for us.
Your opinion is valued, and we encourage you to reach out to our support team should you have any additional concerns or inquiries about your account.
Kind regards
Sandra - Norstatpanel
AWFUL company
AWFUL company! Have been owed a payout for nearly two weeks and just keep getting excuse after excuse after excuse. FRAUD! Do not bother signing up. It takes forever to generate enough for a payout and then when you do they don't pay. They don't respond to communications and if they do they're full of lies.
February 8, 2024
Unprompted review
Reply from Norstatpanel
We're sincerely sorry to hear about your experience. We strive to provide reliable service and ensure timely payouts to all our users. Your feedback is invaluable, and we take it seriously to continually improve our processes. Please reach out to our support team directly so we can address your concerns and provide assistance promptly. Thank you for bringing this to our attention.
Kind regards,
Norstatpanel
Voucher not honoured at Uber Eats
I answered surveys for several months and never claimed a reward, then decided to get an Uber Eats voucher.
It wasn't accepted by Uber eats. I contacted Huuray and after a back and forth, over a month, Huuray told me to get back to Norstat.
I contacted Norstat, and suprise suprise, no reply after one month
So beware of don't waste your time doing Norstat surveys
December 6, 2023
Unprompted review
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