Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more
Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on... See more
Company replied
I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to... See more
Company replied
Company details
Written by the company
Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
Contact info
49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , United Kingdom
- info@oakcastle.co.uk
- oakcastle.co.uk
4.6
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It a quality looking product it sounds…
It a quality looking product it sounds great but the setting up is not easy.
I could not get to all which is in the hand book settings like summer time settings and dab up date it would not connect I could not turn it off I had to disconnect from the mains to get to work again otherwise it’s a good product
May 11, 2026
Unprompted review
Reply from Oakcastle
Dear Alan, thank you for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties you’ve had with your radio time/date update. Please get in touch with our Tech Support team @ techsupport@oakcastle.co.uk, they will be more than happy to help you troubleshoot the issue or advise on the best next steps. Best regards, Team Oakcastle
Advertisement
Resolved problem
Had a problem contacted support who responded quickly with a solution - well done
May 11, 2026
Unprompted review
Reply from Oakcastle
Dear John, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Problem resolved quickly
Remote control problem resolved very quickly (in less than 2 hours)
May 11, 2026
Unprompted review
Reply from Oakcastle
Dear Chloe, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I had problems with a DAB500 Music system
I bought a DAB500 Music system but had problems receiving DAB and FM stations. Technical Support were very quick to respond and incredibly helpful and patient. Unfortunately none of the suggestions they made helped as I eventually discovered DAB/FM coverage of my location is quite poor. My best option would be an internet radio. Tech Support offered me a refund which I received immediately. I will probably buy one of their internet radios as I have no doubt their products are good quality, and I'm impressed by their efficient and courteous service. My thanks to Josh & Emilyn.
May 1, 2026
Unprompted review
Reply from Oakcastle
Dear Frances, thank you for taking the time to leave us such amazing feedback on your experience with the Oakcastle DAB500 radio and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I ordered the Oakcastle DVD100 from Amazon.
I ordered the Oakcastle DVD100 from Amazon. Mostly because of the price and great reviews. I had been using the ONN dvd players from WalMart with absolutely no luck. After a few weeks, they started skipping, pausing and no way to continue, not only skipping, but going from one scene to another. After spending enough time and money on these WalMart pieces of junk, I decided to try a different brand and found the Oakcastle on Amazon and decided to try it for the price. The player has great picture quality and after using it for about a month have had no issues with the player. I had some issues with the remote and contacted the seller. After giving them my purchase info from Amazon, they are sending me another remote. They were professional and had no problems with them. At this point in time I would recommend giving them a try. Can't beat it for the cost!
April 24, 2026
Unprompted review
Reply from Oakcastle
Dear Ray, thank you for taking the time to leave us such amazing feedback on your experience with the Oakcastle DVD player and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Advertisement
Excellent company to deal with
Excellent company to deal with. Bought a portable cd player which is a quality product. I had a minor problem and sought advice. Advice was recieved promptly and problem resolved. I will be buying again from Oakcastle in the future. Highly recommend this company.
April 22, 2026
Unprompted review
Reply from Oakcastle
Dear Gerwyn, thank you for taking the time to leave us some feedback on your experience with the Oakcastle CD player and Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Fantastic little dvd player
Fantastic little dvd player. 3 year warranty for £25. My hdmi cable that came with unit didn't work. So used my own. Contacted customer service at oak castle. They couldn't do enough for me. Sent out a new cable. Thanks..
April 21, 2026
Unprompted review
Reply from Oakcastle
Dear Colin, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
The customer service experience was excellent!
The customer service experience was excellent!
Both courteous and prompt.
Following a fault with the CD component on the music centre, Oakcastle tried to help rectify but then sent a replacement which works fine.
Happy to recommend this company!
April 20, 2026
Unprompted review
Reply from Oakcastle
Dear Leigh, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Great quick response from the support…
Great quick response from the support team
April 17, 2026
Unprompted review
Reply from Oakcastle
Dear Margaret, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Advertisement
CD100 CD player purchased from Tesco…
CD100 CD player purchased from Tesco Direct, to connect to my Car Audio. Unit is compact, but provides quality sound, connection flexibility (Bluetooth,USB,& Auxiliary cable).The unit is very practical and mobile with inbuilt rechargeable batteries. What's not to like!! Well done Oakcastle.
April 17, 2026
Unprompted review
Reply from Oakcastle
Dear Paul, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle CD100. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
A small fry issue for Oakcastle - but they listened
A small fry issue for Oakcastle I am sure, but they responded to my email within hours.
The advice provided was clear and effective, curing the lack of connection btewwn my remotes volume control and the soundbar.
(A soundbar which has improved the sound quality from the smal TV in my kitchen immeasurably)
April 13, 2026
Unprompted review
Reply from Oakcastle
Dera customer, thank you for taking the time to leave us some feedback on your experience with Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
I bought a Oakcastle DVD120 today
I bought a Oakcastle DVD120 today. Very disappointed. The volume is so low!
April 14, 2026
Unprompted review
Reply from Oakcastle
Dear Howard, We are truly sorry to hear about the difficulties you’ve had with your DVD player. Please get in touch with our Tech Support team @ techsupport@oakcastle.co.uk, they will be more than happy to help you troubleshoot the issue or advise on the best next steps. Best regards, Team Oakcastle
I boughtCD player a Oakcastle cd player 100
I bought a Oakcastle cd player 100, it’s a great portable machine. I had bother at first because I couldn’t pair it AirPods but bought some different ear pods and paired as soon as it was close. It was very nice as well as I got a email asking how I was doing with it. The cd player and the service was first class
April 14, 2026
Unprompted review
Reply from Oakcastle
Dear Margaret, thank you for taking the time to leave us such amazing feedback on your experience with Oakcastle CD100. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle.
Advertisement
I purchased an Oakcastle digital radio…
I purchased an Oakcastle digital radio / cd player in December 2024 and recently had an error message appear, which meant I couldn't use it.
I contacted Oakcastle customer service and the wonderful Josh helped me sort it out. The speed, courtesy and helpfulness of his messages were impressive. I was able to follow his instructions and now have a working radio and cd player again.
I highly recommend this company for the quality of their products and the exceptional customer service.
April 9, 2026
Unprompted review
Reply from Oakcastle
Dear Jane, thank you for taking the time to leave us some feedback on your experience with your Oakcastle radio and our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
This company were brilliant when I had…
This company were brilliant when I had a problem.
It was dealt with quickly and the problem resolved.
April 7, 2026
Unprompted review
Reply from Oakcastle
Dear Miss Edwina, thank you for taking the time to leave us some feedback on your experience with our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Quick and competent reaction
Quick and competent reaction of the oakcastle Tech Team when I had a problem connecting my DVD/CD Player correctly. Everything works well now!
April 3, 2026
Unprompted review
Reply from Oakcastle
Dear Thomas, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Had a problem with Dab radio sticking…
Had a problem with Dab radio sticking at " waiting for PC wizard" got in touch & received great support from them sending me software instructions, they also emailed to check i got on okay. Great sounding dab & thankfully working great now.
March 23, 2026
Unprompted review
Reply from Oakcastle
Dear Eileen, thank you for taking the time to leave us some feedback on your experience with your Oakcastle DAB500 radio and our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Advertisement
Oakcastle 500 DAB
Oakcastle 500 DAB
This unit worked perfectly for about a year until I had an error message. I emailed Tech Support and Josh helped me to perform a software upgrade. The unit is now functioning normally.
March 20, 2026
Unprompted review
Reply from Oakcastle
Dear Mark, thank you for taking the time to leave us some feedback on your experience with your Oakcastle DAB500 and our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle
Excellent customer service
I brought my husband an Oakcastle music system for his birthday which he has used every day. Lately the unit has been showing an error message. I emailed "Oakcastle" for assistance. The agents were polite & helpful. They quickly identified the problem and offered assistance by way of an upgrade link and step by step instructions. They checked back with us to make sure things were working correctly.
Very polite, professional staff. Can't thank them enough for all their help and support
March 18, 2026
Unprompted review
In car CD player
I was trying to find a suitable portable CD player for my new car (they don't come with CD players any more!). Oakcastle answered all my questions about compatability and the CD 100 works great via Bluetooth now through the car's audio system. Great service, reliable and UK based.
March 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.