We are very happy with our new Oakcastle DAB 400 but could not get the CD eject/open function to work. Emilyn on the Majesty Technical Support Team immediately replied to my emailed request for help... See more
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CD100 CD player purchased from Tesco Direct, to connect to my Car Audio. Unit is compact, but provides quality sound, connection flexibility (Bluetooth,USB,& Auxiliary cable).The unit is very practica... See more
I bought a Oakcastle cd player 100, it’s a great portable machine. I had bother at first because I couldn’t pair it AirPods but bought some different ear pods and paired as soon as it was close. It wa... See more
Company replied
The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more
Company details
Written by the company
Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
Contact info
49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , United Kingdom
- info@oakcastle.co.uk
- oakcastle.co.uk
4.6
Excellent
180 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great Product, Great Price and unbelievable Support.
Bought an Oakcastle DVD100 from Amazon. I used it one time and it worked fine (at Halloween we watched "The Sixth Sense"). So yesterday, Thanksgiving Day, we settled in to watch "Miracle on 34th Street". Started the DVD and saw a message, "...wrong format for this region...". I contacted Amazon tech support who referred me to Oakcastle. Late that same evening I received an email from Armie of Oakcastle support, which suggested I use a certain "code" to change the region. I did as suggested and changed the region to "Region 1". Now it works perfectly.
Big thank you to Oakcastle support for responding so quickly (and on Thanksgiving Day, at that).
November 26, 2021
Unprompted review
Reply from Oakcastle
Dear Bill, thank you for taking the time to leave such an amazing feedback on your experience with and Technical Support service and your Oakcastle DVD100 player. We are thrilled to hear that your issue has been resolved so quickly. We always love going the extra mile for our customers and we wish you enjoy using your DVD100 for years to come. Best wishes, Team Oakcastle.
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Good Customer Support.
Had an issue recording to the USB stick, contacted Customer Support and issue resolved within 10 minutes. Excellent service! Highly recommended.
November 13, 2021
Unprompted review
Reply from Oakcastle
Dear SJPY, thank you for taking the time to share with us your experience with our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly and wish you enjoy your Oakcastle product for years to come. Best wishes, Team Oakcastle.
Reply from Oakcastle
Dear Enrico, thank you for taking the time to share with us your experience with our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We love going the extra mile for our customers and we hope you enjoy using our product for years to come. Best wishes, Team Oakcastle.
Exceptional customer care; unusable application
The customer service after the problem emerged was exceptional: quick and personally relevant responses by email, on weekend days even.
The problem is not resolved, although it resides in the car not the CD player. However, this renders the CD player useless. If there had been a way to know that my car could not use a Bluetooth CD player in advance I could have given up earlier.
September 27, 2021
Unprompted review
Reply from Oakcastle
Dear Nancy, thank you for taking the time to share with us your experience on your CD player and our Technical Support Team service. We love going the extra mile for our customers and we welcome any chance to resolve an issue. We hope you enjoy using your CD player for years to come. Best wishes, Team Oakcastle.
Super support
I now understand that Oakcastle provide customer support for Majority customers. Andreea was exceptionally polite, positive and helpful. A new remote was sent to my brother without charge even though the soundbar is nearly 2 years old. When that was lost in the post, another was sent! (Later the first one turned up.) In short, the support was well above average, and I don't know any way in which it could have been better!
September 8, 2021
Unprompted review
Reply from Oakcastle
Dear Bill, we really appreciate you taking the time to share with us your feedback on your experience with our Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly and we wish you enjoy using your soundbar for years to come. Best wishes, Team Oakcastle.
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Amazing
I recently ordered a boombox from them with bluetooth, auxillary cable, and usb cable playability. Shortly after recieving it some issues arose. They promptly responded to my initial email as well as fuerther correspondence that we had in order to solve said issues. They were courteous and understanding. Two amazing customer service skills that I rarely see from anyone these days. 5 stars from me. I will continue to do business with them.`
July 15, 2021
Unprompted review
Reply from Oakcastle
Dear Angel, we really appreciate for taking the time to leave us such an amazing feedback on your experience with your Oakcastle Boombox and the service of our Technical Support Team. We are thrilled to hear that your issue has been resolved so quickly and you really enjoy using your boombox. Please do come back and let us know how you get on with it. Best wishes, Team Oakcastle.
Terrific advice given on repair and…
Terrific advice given on repair and very clear, too!
June 30, 2021
Unprompted review
Reply from Oakcastle
Dear James, thank you for taking the time to leave us some feedback related to your experience with our Technical Support Team service. We do value our customers and we are thrilled to hear that your issue has been resolved so quickly. Best wishes. Team Oakcastle.
Contacted Oakcastle last week as had…
Contacted Oakcastle last week as had faulty volume control a replacement was sent within 3 days of contact very impressed with them 5*service
June 14, 2021
Unprompted review
Reply from Oakcastle
Dear J Dakin, thank you for taking the time to leave us some feedback related to your experience with our Technical Support team service and we are really happy to hear that your issue has been resolved. We do value our customers and we love going the extra mile. Best wishes. Team Oakcastle.
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