Have been using Ocean World since they started. Pleasure to deal with. There knowledge is exceptional, only have to tell them my basic requirements and they come back with options. Nothing is too much... See more
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Review summary
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We have been using this company for many years and all members of staff never fail to give superb service. Having mislaid my paperwork, I only had to ask and copies were sent within 24 hours and that... See more
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Some friends were discussing cruises with us recently and recommended that we contact Carrie at Ocean World Travel. My wife and I have never been on a cruise before. Carrie was personable and friend... See more
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Once again a First Class service from Kerry. She always manages to handle whatever requirements we throw at her with good humour and efficiency, resulting in memorable holidays every time. We have use... See more
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Company details
About Ocean World Travel
Written by the company
30+ Years
Cruise & Travel Experts
ABTA Bonded
100% Financial Protection
Personal Touch
Online, Phone & In-Store
Crafting Extraordinary Journeys Since 1995
Founded by Michele Dance over 30 years ago, Ocean World Travel has grown into one of the UK's most trusted independent cruise specialists and full-service travel agencies.
We don't just book holidays—we handcraft effortless experiences. Whether you're planning a luxury voyage, an expedition cruise, or a bespoke getaway, our hand-picked team takes care of every detail to secure the best prices and perks for you.
Our retail branch in Chandler's Ford, Hampshire
Proud Partners With Leading Cruise Lines
P&O Cruises • Cunard • Fred. Olsen • Royal Caribbean • Celebrity Cruises • & many more
Planning Your Next Voyage?
Give us a call, pop online, or drop into our Chandler's Ford or Wickham shops
CALL 02380 714 790 • OCEANWORLDTRAVEL.COM • SHOPS IN CHANDLER'S FORD & WICKHAM
Exclusive Cruise Offers
We Discount ALL Cruises!
Book your next voyage with Ocean World Travel and enjoy guaranteed savings across all major cruise lines.
Complimentary Champagne & Chocolates
Enjoy a special touch on us for selected sailings departing directly from Southampton!
CALL TODAY TO CLAIM YOUR DISCOUNT & SPECIAL PERKS
Contact info
132 Winchester Road, SO53 2DS, Chandler's Ford, United Kingdom
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
5.0
Excellent
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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First Fred Olsen Cruise
We usually book cruises direct but decided to use Ocean World Travel for our first Fred Olsen cruise after reading reviews on Trustpilot. We spoke to Ryan and he went through the booking with us. The only downside was that one of our credit cards was declined and I had to go through the bank's fraud department to unblock our card.
June 22, 2026
Reply from Ocean World Travel
Thank you for taking the time to share your experience!
We’re really pleased to hear that you chose Ocean World Travel for your first Fred. Olsen cruise and that Ryan was able to guide you through the booking process. It’s great to know the service and support gave you the confidence to book with us.
We’re sorry to hear about the issue you experienced with your card being declined and appreciate how frustrating that can be. While these security checks are handled by banks rather than ourselves, we do understand the inconvenience it caused and we’re glad it was resolved so you could complete your booking.
Thank you again for your feedback and for choosing to book with us. We hope you have a wonderful cruise and look forward to helping you again in the future.
The Ocean World Travel Team
Jordan was very patient and helpful.
June 11, 2026
Reply from Ocean World Travel
Thank you for your lovely feedback!
We’re really pleased to hear that Jordan was patient and helpful during your booking experience. We’ll make sure your kind words are passed on to him, it will mean a lot.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
The Ocean World Travel Team
Reply from Ocean World Travel
Thank you for your kind review!
We’re really pleased to hear that you found the service very easy and that our team came across as knowledgeable, friendly, and helpful throughout your experience. That’s exactly the standard we aim to deliver every time.
We truly appreciate you taking the time to share your feedback and look forward to helping you again in the future.
The Ocean World Travel Team
Made our original booking then decided…
Made our original booking then decided to extend it. Ryan sorted everything out , got us a great deal.
Easy to talk to- people pick up the phone!
Highly recommended- we will use them again
June 19, 2026
Reply from Ocean World Travel
Thank you for your lovely review!
We’re really pleased to hear that Ryan was able to help you extend your booking and secure a great deal for you. It’s great to know the process was easy and that you felt you could reach us directly by phone when needed.
We really appreciate your recommendation and are delighted to hear you’ll be using Ocean World Travel again in the future. We look forward to helping you with your next cruise.
The Ocean World Travel Team
Great service
Great service. Asked via live chat for offers. Rang me back when they said they would. Gave me a few options. I booked the cruise I wanted. Received the documentation very quickly. Will Definitely book again with Ocean world
June 18, 2026
Reply from Ocean World Travel
Thank you for your lovely review! We're delighted we could help you find the perfect cruise and appreciate your kind words. We look forward to helping you book your next adventure with Ocean World Travel!
Reply from Ocean World Travel
Thank you for your kind review!
We’re delighted to hear you found our team very helpful and pleasant, and that nothing was too much trouble. Providing a smooth and supportive experience for our customers is exactly what we aim for.
We really appreciate you choosing Ocean World Travel and look forward to assisting you again in the future.
Kind regards,
The Ocean World Travel Team
I phoned this afternoon to see if there…
I phoned this afternoon to see if there were still cabins for a cruise in November 2027 which some friends have booked on. I spoke to Emily and she was very helpful & professional and got me booked onto the cruise. Confirmation paperwork work received within the hour. Great service. Thank you!
June 20, 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review!
We're delighted to hear that Emily was able to help you secure your cabin and make the booking process smooth and straightforward. Providing helpful, professional service and prompt confirmation is exactly what we strive for, so it's fantastic to know we met your expectations.
We really appreciate you choosing Ocean World Travel and hope you have an amazing cruise with your friends in November 2027. If there's anything else we can help with before you set sail, we're always here to help.
Kind regards,
The Ocean World Travel Team
We have been using ocean world travel…
We have been using ocean world travel for many years,and have found the staff to be extremely helpful friendly and polite,especially Michelle, carrie and kerry,and would not hesitate to recommend them to friends and family, overall experience with them excellent
June 20, 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for your wonderful review and for your continued loyalty over the years.
It means a great deal to us that you've consistently had such positive experiences with our team. Michele, Carrie and Kerry will be delighted to hear your kind words – they are passionate about providing friendly, helpful service and making every booking as enjoyable and stress-free as possible.
We're especially grateful for your recommendation to friends and family. Thank you for choosing Ocean World Travel, and we look forward to helping you plan many more unforgettable holidays in the years ahead.
Kind regards,
The Ocean World Travel Team
Kerry was again very friendly and made…
Kerry was again very friendly and made booking the cruise very easy and straightforward. Thank you
June 20, 2026
Reply from Ocean World Travel
Thank you for your lovely review!
We're so pleased to hear that Kerry once again provided a friendly and seamless booking experience. Making the process easy and straightforward is exactly what we aim for, and we're delighted that Kerry was able to help.
Thank you for choosing Ocean World Travel. We hope you have a fantastic cruise, and we look forward to assisting you with your future travel plans.
Kind regards,
The Ocean World Travel Team
Very efficient
Very efficient, most helpful and very friendly staff who treat you with kindness at all times. Used them now for about 27/28 years and would not use anyone else.
June 19, 2026
Reply from Ocean World Travel
Thank you for your fantastic review and for your amazing loyalty over the last 27–28 years.
We're delighted to hear that you've consistently found our team efficient, helpful and friendly. Building long-lasting relationships with our customers is something we're incredibly proud of, so knowing you wouldn't use anyone else means the world to us.
Thank you for your continued trust and support. We look forward to helping you create many more wonderful travel memories for years to come.
Kind regards,
The Ocean World Travel Team
Phoned back after we expressed interest…
Phoned back after we expressed interest in a cruise which was originally fully booked. Emily was very helpful and we booked a suite which we originally wanted on that cruise.
June 19, 2026
Reply from Ocean World Travel
Thank you for your wonderful review!
We're delighted that Emily was able to follow up with you and help secure the suite you originally wanted. We know how exciting it is when the perfect cabin becomes available, and we're so pleased we could make it happen.
Emily will be thrilled to hear your kind feedback, and we truly appreciate you choosing Ocean World Travel. We hope you have an incredible cruise and look forward to assisting you with your future travel plans.
Kind regards,
The Ocean World Travel Team
Friendly and helpful staff
Friendly and helpful staff. This is the 4th cruise I have booked with them. Can’t do more to help. A fantastic company to deal with.
June 17, 2026
Reply from Ocean World Travel
Thank you so much for your fantastic review!
We're delighted to hear that you've found our team friendly and helpful, and we're especially grateful that you've chosen to book your fourth cruise with us. Your continued trust and loyalty mean a great deal to everyone at Ocean World Travel.
It's wonderful to know that our team has been able to support you every step of the way. Thank you for your kind words and recommendation—we look forward to helping you plan many more unforgettable cruises in the future.
Kind regards,
The Ocean World Travel Team
Brain was very helpful with booking my…
Brain was very helpful with booking my cruise, absolutely outstanding service.
June 17, 2026
Reply from Ocean World Travel
Thank you for your wonderful review!
We're delighted to hear that Ryan provided such outstanding service while helping you book your cruise. Our team is passionate about making the booking process as smooth and enjoyable as possible, so it's fantastic to know Ryan made such a positive impression.
We truly appreciate your kind words and thank you for choosing Ocean World Travel. We hope you have an amazing cruise and look forward to helping you plan your next adventure.
Kind regards,
The Ocean World Travel Team
Reply from Ocean World Travel
Thank you for your kind review!
We’re delighted to hear you found our service very efficient and that you received good advice and helpful support, as always. Providing consistent, reliable service is exactly what we aim for.
We really appreciate your continued support of Ocean World Travel and look forward to assisting you again in the future.
Kind regards,
The Ocean World Travel Team
Very knowledgable member of staff very…
Very knowledgable member of staff very efficient and quick made sure had everything required eg in date passport insurance
June 16, 2026
Reply from Ocean World Travel
Thank you for your kind review!
We’re delighted to hear that you found our team member knowledgeable, efficient, and quick in making sure everything was in order for your booking. Ensuring all the important details are checked, such as passport validity and insurance requirements, is a key part of the service we aim to provide for a smooth and stress-free experience.
We really appreciate you choosing Ocean World Travel and look forward to assisting you again in the future.
Kind regards,
The Ocean World Travel Team
Kerry made the booking process very…
Kerry made the booking process very easy. She gave me a number of options with all the necessary details. The service from Ocean World Travel is always very helpful and friendly.
June 15, 2026
Reply from Ocean World Travel
Thank you for your lovely review!
We’re delighted to hear that Kerry made the booking process easy for you and provided a range of options with all the details you needed. It’s also great to know you consistently find our service helpful and friendly.
We really appreciate your kind words and your continued support of Ocean World Travel. We look forward to helping you with your future travel plans.
Kind regards,
The Ocean World Travel Team
Excellence service.
I spoke with Emily yesterday, about the possibility of booking the Caribbean Christmas cruise in 2027. I had heard that this morning they were going to release some cabins at a discounted price for solo travellers. I asked if she would try to get me one of these cabins when they were released. Luckily for me, she succeeded, and I want to thank her for the excellent service.I always receive excellent service from Ocean World Travel.
June 16, 2026
Reply from Ocean World Travel
Thank you for your wonderful review!
We’re delighted to hear that Emily was able to secure the solo cabin for your Caribbean Christmas cruise in 2027—especially on such high-demand availability. It’s great to know she was able to act quickly on your request and deliver the outcome you were hoping for.
We really appreciate your continued trust in Ocean World Travel and your kind words about the excellent service you consistently receive. We look forward to helping you with many more memorable cruises in the future.
Kind regards,
The Ocean World Travel Team
Reply from Ocean World Travel
Thank you for your kind review!
We’re delighted to hear that our team went the extra mile to secure the best deal for you. Providing great value alongside excellent service is exactly what we aim for.
We really appreciate you choosing Ocean World Travel and look forward to helping you again in the future.
Kind regards,
The Ocean World Travel Team
A really good experience
Ryan was brilliant and understood my rather confused requirements. He was patient and completed my booking in a most professional manner. I have heard great things about this travel agency and my experience has certainly been good. I would really recommend them. The personal touch makes all the difference.
June 16, 2026
Reply from Ocean World Travel
Thank you for your wonderful review!
We’re delighted to hear that Ryan was able to help you so effectively and patiently, especially in working through your requirements and ensuring everything was completed in a professional manner. It’s great to know the personal touch made such a positive difference to your experience.
We really appreciate your kind recommendation and are so pleased your first experience with Ocean World Travel lived up to what you had heard about us. Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
The Ocean World Travel Team
Reply from Ocean World Travel
Thank you for your kind review!
We’re delighted to hear you were happy with our service. Providing a smooth, helpful, and reliable experience for our customers is always our priority.
We really appreciate you choosing Ocean World Travel and look forward to assisting you again in the future.
Kind regards,
The Ocean World Travel Team
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