OnlyDomains Reviews 4,372

I purchased 1 months ago still under processing, and email no respon

WARNING:
I strongly advise against registering domains through OnlyDomains.
I’ve been trying to transfer my domain for months, but they have repeatedly refused to provide the transfer-out (EPP) code.

I recently instructed to transfer my domain robincarter.com to Only Domains. This has taken place but I no longer have access to my email. I was sent an email instructing me to verify my domain prior to my email access stopping. I've tried to log into my only domains dashboard but need to authenticate myself. I can't do this as I don't have access to my emails. I keep being told to 'verify' myself which confirms that the two agents I've spoken to are not listening to me. So far, my communication with only domains is asinine.

I see other people say the support is good. Maybe there is a bug in the chat as requested are haphazard in being escalated. I have resorted to email as have been waiting a week for a response. Luckily its not a critical domain and email.

We've been trying to migrate a domain because a business sold for a week and still cannot get hold of anyone at Only Domains to explain why it's being blocked at their end. The auth code is correct, it's not in domain lock, it's not on hold. There is no reason for it not to transfer.

I see you've responded to my negative review, but you're phone lines say to raise a support ticket and you don't respond to those or to emails... Really?

Good service and worked perfect for me
It took some time fora approval but once approved all working good
Perfect for the value

Number of times we are been following up with your team, but i am not getting single response also. How like this working relation will continue.

We are tried to reach direct contact also but we are unable to reach any one, through any channel, phone, whatsapp, email,, like this how we have to get proper services

Quite Disappointing of getting your business emails suspended for weeks thought the payment is done and raising a good number of tickers without any feedback or progress.

My domain is: greenpassvisa.ae

When renewal was due, their payment page was unable to accept any kind of payment method offered, I tried every single one and they were all unable to be processed, I also used a friend's card (with their permission) and it still didn't work. After exhausting all my options, I created a support ticket. This went unanswered so I contacted them again. And again. And again. And again. They deleted my account with all my associated business emails and it was only then, that they deigned to respond to me. According to someone called Shiva, they are unable to restore them. Every email my company had received over this past year has been lost, and although I've attempted on numerous occasions to switch domains to get away from them, somehow, somewhere deep in the DNS settings there is some kind of issue that ensures it can't be transferred. My business is basically being held hostage by this Incompetently run website, absolutely DO NOT USE.

Tickets created:
3696853
3657847
3657847
3703563
3728008

Multiple tickets were necessary when repeated requests for assistance were denied.

Non-existent customer support. I have been trying to get in touch regarding an urgent matter, no "human" is ever available on live chat, it's been 5 working days since I've lodged a support ticket and still no response. I receive an email just now asking me to "rate the support I received"? What support??
Absolutely shocking and unacceptable response times for any service. I would avoid at any cost.

Edit: Reply to trustpilot response
Ticket number #3751108, I have tried numerous times to be in touch and I am still waiting for a response.

Maria was very helpful with my inquiries and ensured that they are fully completed. I appreciate the time she took to review my issues and update me accordingly until it was all resolved.

I would give 0 stars if I could. OnlyDomains has the worst customer service I’ve ever experienced. I paid for a domain renewal, and after more than 8 days, my domain is still down. I’ve sent multiple emails and received no response at all. This is completely unacceptable for a domain registrar. Avoid this company at all costs unless you want to lose access to your domain and get ignored by support.

Customer service and support.
Fast respond time

A bit disappointed with the AI bot which did say it was still learning, but it has a talk to real human option and when I asked for that it happened in less than a minute and I got great service. Thanks Shiva!

I have tried to reach out many times to customer care to help me with an issue with accessing my account and they have failed to reply to me with a proper answer. It’s like I am talking to robots! My query is very direct and straightforward and the responses I got have nothing to do with it and when I send back emails to ask them for more help no one responds back.

excellent and quickly solved my problem, I highly recommend this company

Support….took an eternity. Ignored messages from the AI chatbot that you are now forced to deal with. No-one to talk to, which isn’t the service I bought years ago. So essentially you now get a MASSIVELY inferior service for the usually inflated annual subscription. DO NOT DO IT! If it was easier and quicker to go somewhere else I would. Sure they’ll have less overheads for a while, but trust me, it’s worth paying more to go elsewhere

Only Domains has very few real people on the ground.
They boast about spectacular customer service and a phone contact number from their website ,that e1 loves and uses [ good luck with that number - my ISP tells me that it is a spam number ]

The only way to get a response is to use the chat screen from their website. The staff that they use for this are hopelessly overworked.

We used this NZ business b4 it was bought out by the new mob. Terrible system to deal with - the staff cant cope with the volume of work coming through the chat option,

Emails do not get answered - auto generated promises are made in the public arena that are never acted upon.

My issue with this business was finally dealt with.
Best bet is to use GO DADDY - at least they have a valid contact number [ yes it is answered by an Indian call centre, but at least it is answered]

WORST BUSINESS EVER to deal with- their staff that are employed in chat try their best, but its like wheeling a wheelbarrow full of water up a giant hill of problems.
Couldn't say anything positive about the business model and the side stepping in the public arena to actually address the issue'
RUN AS FAST AS U CAN AWAY FROM THIS MODEL.

I sent a request for increasing my mailbox size about one week ago and until today I did not receive any response to my ticket.

Update:
Domain: Aquamagic.qa
Ticket 3721931 one week ago, no answer.

Also no way to contact , no phone number except some dummy AI chat assistent that just wasted my time with zero results. I also sent an email, still no answer. I thought the company is closed.

My email has not been working and when trying to log into OnlyDomains from my admin email account it does not receive the authentication code. Their online support is only a chatbot which created a ticket for support staff to contact me but after 36hrs no response.