I have used OnlyDomains for over around 5 years and have always found the site responsive, easy to use and the support chat system prompt and effective. The domain registration fees are generally a li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rogine came online when I insisted I needed a human. Lovely lovely agent and very diligent and when I asked for help and the history of the matter she went ahead and did the job for me. This is after... See more
Company replied
Customer service was great from Khrystyna. Easy to get past the AI agent when a real issue was presented. Minor website issue during purchase was quickly resolved. Been a customer for ten years and... See more
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So far so good. At first I found getting replies taking a long time because of email, but once I stuck it out and waited for a live chat, someone named Maria was very helpful and sorted out my payment... See more
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Company details
About OnlyDomains
Written by the company
OnlyDomains is your Global Domain Registrar. We are here to support you with everything you need to take your idea or business online.
Why OnlyDomains?- Easy registration of affordable global domain names
- World-class customer support to assist you via chat, email, and phone
- Offices and local numbers all over the world in case of an emergency
- Great partners and a wonderful community driving change
Founded in 2009, we have all the experience and products you need to get your business online.
Domain NamesWebsite Builder Wordpress Hosting Global Hosting Business Email SSL Certificates BlogGreat Service Backed by Great Pricing
Written by the company
- .com registrations & renewals at USD 11.49 every single day.
Contact info
PO Box 19, 4110, Napier, New Zealand
- https://www.onlydomains.com/about-us/contact-us
- support@onlydomains.com
- onlydomains.com
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OnlyDomains
Hello! We are actively reviewing our support channels including our ticket system and chat options to ensure customers can reach us more efficiently. Your comments are valuable, and we will use them to help us improve.
Horrible customer service
Horrible customer service. I had to sort out a payment issue and it was not easy to do so because ai initially answers and then the tranfer to an actual human takes a long time and when a human actually answers, I was told she was handling multiple customer queries at the same time and so each conversation took ages to get a response. And when the payment issue was resolved, she then tells me the tech team doesn't start their "shift" until 8 hours later! So My issue was supposedly escalated etc...It's now over 24 hours and it has still not been resolved - i cant access my account, my website is still down. I had investor meeting which I had to cancel. Horrible horrible horrible company.
Update: they claim they are awaiting more info from me (see their reply). This is not true. I've contacted their customer service for the 3rd day now and they still HAVE NOT RESPONDED! Case reference:4119338
April 1, 2026
Unprompted review
Reply from OnlyDomains
We’re sorry to hear about your experience and understand how disruptive this situation must have been, especially given the impact on your meeting.
Regarding the payment issue, please note that payments are managed directly by customers. That said, our team has already reached out to you and is currently waiting for a few additional details to help guide you through the resolution as quickly as possible.
We also acknowledge your feedback around response times and the support experience. While our team works to assist multiple customers efficiently, we recognize that this can sometimes lead to delays, and we are continuously working hard to improve both our processes and responsiveness.
As soon as we receive the requested information from your side, we will prioritize your case and support you in restoring access.
Thank you for your patience.
Excellent support team
The support team is quick to respond and always does a great job. My role requires me to manage domains on behalf of our clients for an MSP and its integral I am able to communicate with support and get a reply back fast. Not only do OnlyDomains exceed at this, their support team is friendly and don't make you feel like an idiot.
March 31, 2026
Unprompted review
Reply from OnlyDomains
Hello! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
human assistance is wonderful
human assistance is wonderful and the issue could be solved in time, it is good!
April 1, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Bad customer service
Honestyly the worst customer service I have expirienced in a long time, they wont try to help after days of trying to reach out. Would NOT reccomend.
March 31, 2026
Unprompted review
Reply from OnlyDomains
Hello! We appreciate your honest review. Your feedback helps us understand what worked for you and where we can improve, and we’re committed to doing just that.
Bought SSL sertificate
Bought SSL sertificate, everything was very fast.
March 31, 2026
Unprompted review
Reply from OnlyDomains
Hello! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
Payment done diamond not received
Hello fraud company please stop this scam of games kharido refund my money or give me my diamond of 240 rs 610 diamond
My uid -2004895142
Transacation id - FMPIB5000212026
March 29, 2026
Unprompted review
Reply from OnlyDomains
Hello! Thank you for reaching out to us. Kindly note that we do not sell diamonds; we are a company specialising in domain name registration and hosting services. It appears there may have been some confusion regarding the companies involved.
Great Customer Service
Great responsive Support team. I sent a request to transfer domains between internal users and the team was super helpful
March 30, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Issue Resolved
It took a few emails, but the I did not give up and neither did they.
March 24, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re so pleased to hear your experience was a good one. Our team is dedicated to making every interaction great, and we’ll continue striving to go even further.
great support Nina
March 24, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
Nina saved my day today
Nina saved my day today. Our domain just expired few days ago and was not able to restore or renew it. it was very important for us to retrieve it. Nina took the necessary steps and was very efficient to solve our problem. We are not back in business. Thank you!!
March 23, 2026
Unprompted review
Reply from OnlyDomains
We’re thrilled to hear that Nina was able to step in quickly and help recover your domain especially in such a critical situation. Getting you back up and running without delay is exactly the kind of support we strive to deliver.
We’ll be sure to pass your feedback on to Nina she’ll be delighted to know her efforts made such a difference.
If there’s ever anything else you need, we’re always here to help. Thanks again for taking the time to share your experience!
Reply from OnlyDomains
Hello! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
Ticket 4095306
Ticket 4095306
No follow up despite multiple emails attempt.
March 23, 2026
Unprompted review
Reply from OnlyDomains
Hello! We appreciate you taking the time to share your concerns. We understand how frustrating this must be, and our team is already working on the issue. We’ll continue to monitor it closely and keep you updated until it’s fully resolved.
Rogine was incredibly helpful
Rogine was incredibly helpful, patient, and made the whole process much easier than I expected. She helped me update my account username, guided me through the extra steps when the system rejected my first choice, and clearly explained how to update my domain contact details as well. Her support was friendly, prompt, and professional the whole way through. Really appreciated the help — thanks again, Rogine!
March 23, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Great Service!
Mariia Chumachenko was so helpful and friendly. She resolved my issue quickly and professionally!Thank you!
March 20, 2026
Unprompted review
Reply from OnlyDomains
Thank you so much for your kind words!
We’re thrilled to hear that Mariia Chumachenko was able to assist you in such a helpful and friendly way. Providing quick and professional support is exactly what we strive for, and it’s wonderful to know Mariia delivered that experience.
If you ever need anything else, we’re always here to help. 😊
Reply from OnlyDomains
Hello! We’re so pleased to hear your experience was a good one. Our team is dedicated to making every interaction great, and we’ll continue striving to go even further.
THEY HAVE NO TELEPHONE AND REAL PERSON SUPPORT - TERRIBLE
I have just wasted 50 minutes of my time for the human on the end to say 'I have to put this up to a senior person' for a matter that would have taken about 2 MINUTES to solve if I had BEEN ABLE TO TALK TO SOMEONE instead of typing and having them ask irrelevant questions over and over again. I am extremely disappointed with this company and wish I had never become their customer. What is the point of a business when you cannot have a relationship with it? Why do I have to type everything out? It is ABSOLUTELY TERRIBLE CUSTOMER SERVICE
March 19, 2026
Unprompted review
Reply from OnlyDomains
Hello! Thanks for leaving us your feedback. We understand your experience wasn’t ideal. We’ll keep learning from this and improving so your next interaction is more positive.
A very competent agent!
Rogine came online when I insisted I needed a human. Lovely lovely agent and very diligent and when I asked for help and the history of the matter she went ahead and did the job for me. This is after other specialists had done the job via email but ssomething was still not clicking together. Rogine as very happy to put i the effort and very professional. I highly recommend Only Domains to have as your registrar.
March 19, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re so pleased to hear your experience was a good one. Our team is dedicated to making every interaction great, and we’ll continue striving to go even further.
Had a setup issue that was caused my me…
Had a setup issue that was caused my me being impatient. AI was ok but support was far better and the response was great.
February 16, 2026
Unprompted review
Reply from OnlyDomains
Hello! Your kind feedback means a lot. We’re happy you enjoyed your experience and will keep working hard to turn that into a perfect 5-star rating next time
Great response and very good support
Great response and very good support. my issue was resolved in minutes. Thank you Rogine.
March 17, 2026
Unprompted review
Reply from OnlyDomains
Thank you for your kind words! We’re delighted to hear your issue was resolved quickly, and we’ll be sure to pass your appreciation on to Rogine she’ll be thrilled to hear this. If you ever need anything else, we’re here to help!
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