The same as everyone else. They said they would deliver a better product and then no communication at all. Something needs to be done about this shameful company. They were happy to take payment immed... See more
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Same as all the other reviews, I placed my order back in September 2023, various emails regarding delay in delivery/customs problems and now it is complete radio silence, not answering emails and the... See more
SCAM ! Do not order from this company. We ordered this months ago and just keep getting emails telling us there is a delay. I've emailed to cancel the order 3 times now and got no response. EDIT -... See more
Item received but its faulty. Have emailed them asking for replacement or refund but not even getting any kind of response. Just nothing. Will have to go through Citizen Advice Trading Standards now.... See more
Company details
Written by the company
Creators of the world’s first wood design portable ice bath
Contact info
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia,, W1T 6EB, London, United Kingdom
- Support@optitherapy.com
- optitherapy.com
Said its stuck at airport
Said its stuck at airport.
Ordered over a month ago.
Still waiting on a reply re refund
Do not order!!
May 30, 2023
Unprompted review
Reply from Optitherapy
Hi Amber, we checked your order, and from the date of order to cancellation was 10 days. Your order was placed on the 13th and cancelled on the 23rd.
We also got back to you within 48-hours and issued your full refund as soon as requested.
We are very sorry that we had delays, we done our absolute best to keep everyone in the loop and as informed as us.
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