While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products frequently arrive in perfect condition, often due to secure and meticulous packaging, and the overall quality is highly regarded. The ordering and shipping processes are generally smooth and efficient, with many consumers expressing satisfaction and a desire to order again. However, some customers also noted issues with communication, mentioning slow responses or a complete lack of replies to inquiries. A few people were dissatisfied with orders arriving damaged, with one reviewer describing receiving a product that was not new or was damaged, leading to significant disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction. Many customers express delight with their... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness and... See more

Order

Clients share positive opinions on order. Many customers report that their orders arrived quickly and in... See more

Quality

Customers had positive experiences with quality. Many reviewers report that items arrived in perfect... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and quick... See more

Based on these reviews

Rated 5 out of 5 stars

My order was handled by Allen, Ordered a statue as a gift for someone and it arrived in perfect condition. Admittedly my order took longer than I thought it would have initially having placed it at th... See more

Company replied

Rated 5 out of 5 stars

first time user, ordered something quite big after reading the site was trustworthy and boy do they deliver the process was super smooth, it didn't felt like they left me hanging at any time... See more

Rated 5 out of 5 stars

2B figure arrived safely, in perfect condition. Paintjob was great and sculpting flawless. All parts fit well in a way that hides connections, making assembled figure look fantastic. Whole purchase an... See more

Rated 5 out of 5 stars

At first I was a little suspicious of the website since it can be hard to find vendors who make overseas products available for prices that are not over the top... after doing some research I put my... See more


Company details

  1. Collectibles Store
  2. Anime Club
  3. Art Dealer
  4. Hobby Store
  5. Model Shop
  6. Wholesaler

Written by the company

orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellently crafted figures!

Excellent service with wonderfully crafted figures! If you can afford it I would highly recommend their items for your personal collection at home! The sales assistant Lucy was a wonderful help with my order and made sure to keep in contact throughout the entire process, making sure I knew when my order was ready and being a missive help with answering any questions I had. Would definitely recommenced!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a little ica plush and the…

I ordered a little ica plush and the level of communication and reassurance has been phenomenal. I preordered little ica a while back but then forgotten all about it until recently. Allen was able to guide me through the process and ensure that Little Ica arrived safely even despite my order being very old at that point. I really do appreciate the phenomenal level of service that I recieved and I will be ordering from them again when the time arrives.

December 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

OrzGK smooth ordering and delivery

I pre-ordered a figure from OrzGK and once it was ready to be delivered they sent me a few reminders and helped me price the delivery. It was very simple and easy and the figure came in great quality. The staff are communicative on WhatsApp for any questions which makes ordering easier. Lucy helped me with the shipping and was very helpful even with timezone differences.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I Took a Chance and Did Not Regret It!

This was my first time using OrzGK's services--and on a pre-order no less--but reviews spoke highly of this company so I took a chance. While it took a lot of patience and trust between the span of a year (which was to be expected), it was fully worth it! When it came time for shipments to begin moving, the process was explained simple enough, with Ella and Allen being extremely helpful when it came to making sure my order arrived safe and sound! It's a beautiful addition to my home and, overall, if I wanted to go insane with my money again, I'd definitely use OrzGK again :)

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

High selectivity

All is good! There are many figure to choose from and reasonable price. thanks to Lucy for handling my order so well.

December 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good experience overall

This is about my fifth purchase from this store, and I have always had a positive experience.

On a previous order, one of the items arrived damaged, but the support team handled the situation very professionally and kindly. They responded quickly, explained everything clearly, and helped resolve the issue without any stress.

For my recent purchase, the product arrived safely and looks beautiful. I really appreciate their consistent service and customer support.
Special thanks to Ella for the kind and helpful support.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great site

Great packaging, very fast and support Allen was really helpful
Very recommended.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent packaging

Excellent packaging, really well protected, the product is super quality, and Allen is really reactive to answer ! Excellent brand !

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend OrzGK shop!!

I highly recommend OrzGK shop!!! I have made dozen of figure purchases from the site, it has been fantastic and I have got lovely support from Allen the shop assistance.

December 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Allen was a great help in getting me…

Allen was a great help in getting me notifications on my shipment for my first order I have ordered with OrzGK. I have placed more pre-orders from them as other sites I used to use have not been getting alot of the figures im after. Allen has been a great point of contact and does respond in good time. My figures showed up in great condition

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

The best service!

I absolutely love this company! My assistant Allen is the best, not only are they attentive but always asks for details and more information and is very good at keeping track of progress or changes.

Very transparent in their pricing, estimated dates and I always have my questions answered in a timely manner. Never had a bad experience so far, I’m on my fifth purchase and it has been wonderful. Thank you guys for your dedication to Service!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing job

Honestly, even though I was first skeptical even with the many praises OrzGK gets. But after a couple of GK figures I would say they do an amazing job.

Their website is easy to use, has tons of good features and all around one of the better websites for searching GK figures.

Their packaging are done well. 3 out of 3 of my statues came in a great condition with no damage to be seen. They also have amazing customer support, with my support named Ella, that answers in a professional and quick manner.

I would recommend using their service even if they may be slightly pricier!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Orzgk Review

Allen answered all my questions and gave me up-to-date information to where my shipments would be at. Even when it was by boat Allen gave me a date estimate on when it would arrive to the US from overseas. Otherwise, Allen was super nice and made sure my package arrived safely with no damage, thank you:)

December 3, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

It's a legit company

It's a legit company. I ordered a statue from them and my package arrived safely with no damages. It was a genuine statue and shipping cost was fair. I was assigned Lucy as my assistant who was very kind and helpful throughout the whole process. overall I am very satisfied with my experience.

No one bothered to help me until after I bought something though. I asked a question about the product I was interested in and got no response. I think the company needs to fix that. A lot of people have questions they want to ask before making such a huge financial commitment

November 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look