Absolutely horrible customer service. When writing them directly via your portal, it takes weeks to get an answer, which doesn't even help solve the issue. Impossible to call them - their waiting time... See more
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Promised 1000Mbs, case number 1319119, kund nr: 5347-1164, tested with direct cable to Ownit's original router with original cable using three high quakity labtops without vpn received 30-120Mbs. Duri... See more
Company replied
Using ownit broadband for 4 years now. Pathetic service. In my community of 65 houses, we suffer with frequent internet disruptions. Long waits to call customer service. Their customer representatives... See more
Company replied
Happy with Ownit service. I give 4 stars rather than 5 stars just because the monthly subscription went up few months ago. Also, I sometime needs to reset my modem, probably whenever there is a netw... See more
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Company details
About Ownit Bredband
Written by the company
För oss är leverans av bredband ett förtroende mellan oss och våra kunder. Idag använder vi internet till det mesta, från arbete till studier, från nöje till middagsplanering. Oavsett hur just ditt internetanvändande ser ut ska du kunna lita på att Ownit erbjuder bäst kvalité till bäst pris för dina behov.
Ownit levererar bredbandsanslutningar till bostadsrättsföreningar, privatpersoner och företag. Vi ser fiber som det självklara alternativet och det bästa sättet att möjliggöra snabba och driftsäkra bredbands- och TV-tjänster. Hos Ownit står du som kund i centrum genom flexibla och enkla lösningar.
Ownit levererar bredbandsanslutningar till bostadsrättsföreningar, privatpersoner och företag. Vi ser fiber som det självklara alternativet och det bästa sättet att möjliggöra snabba och driftsäkra bredbands- och TV-tjänster. Hos Ownit står du som kund i centrum genom flexibla och enkla lösningar.
Contact info
Garvis Carlssons Gata 5, 169 51, Solna, Sweden
- 08 - 525 07 300
- ownit.se
2.7
Poor
8K reviews
Hasn’t replied to negative reviews
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Superbra service
February 8, 2023
Reply from Ownit Bredband
Hej Thomas,
Stort tack för ditt fina omdöme och tack för de fina orden om vår kundsupport.
Med vänliga hälsningar,
Johanna - Ownit Broadband
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Reply from Ownit Bredband
Hello Franjo,
How nice to hear that your service is working perfectly and that you are getting that speed. Thank you very much for your nice review.
With kind regards,
Johanna - Ownit Broadband
I gave one star because I can't give…
I gave one star because I can't give them 0. Worst internet provider. Past 3 month everyday I have to call them and say my internet is not working but they try to fix something and then says we can't fix it or restart router or we will escalate this. But no progress. They will say there head technicians will call you but you will never get call from them and they will until you get frustrated and stop calling them. More frustrating is they will send you msg for feedback after call eventhogh they did not solve anything. I know what they do next to 1162745 complain. After one month when you stop calling them they will randomly call you and said ohh you are in office then we can't do anything have a nice day. Never seen this kind of attitude. Please avoid this at any cost
November 30, 2022
Unprompted review
Reply from Ownit Bredband
Hello Vijay,
We're sad to hear you feel that way. In terms of any issues that's brought upon hardware outside your own we'd then troubleshoot with you when you're contacting our support. In case we cannot solve it with first contact our ambition is to have a 3-7 workdays period for eventual cases, until we find a solution (Which could be connected to either sending a technician, the fibernet owner solving any area affected issues etc.). I'm interested in knowing more about what happened in your case, could you please reach out to us on: https://www.ownit.se/kundservice/kontakt once you're in contact with us, please refer to this case and we'll have a look at what happened with contact with us.
We'll be looking forward to hearing from you.
Best regards,
Adam - Ownit Broadband
Very good experience
Customer service very helpful. I had a problem with the building router and they managed to solve it in less than 24 hours.
Internet connection is fast and stable.
Very happy so far!
February 5, 2023
Reply from Ownit Bredband
Hello Deni,
Many thanks for the nice review and nice words about our customer service. So glad to hear that you are more than happy with your service and we hope it continues to perform well for many years to come.
With kind regards,
Johanna - Ownit Broadband
Good ISP
Good internet service provider with kind and honest customer service. Only has some dependency on another main ISP. Still, it is not an issue and you get what you want,
February 1, 2023
Reply from Ownit Bredband
Hej Anar,
Thank you for your rating, we are pleased that you are satisfied with our service and the nice words about our support.
With kind regards,
Johanna - Ownit Broadband
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Bra support !
February 3, 2023
Reply from Ownit Bredband
Hej Jelena,
Stort tack för ditt fina betyg till våran support. Tveka inte om att höra av dig om du upplever problem, vi finns alltid här för att hjälpa till.
Med vänliga hälsningar,
Johanna - Ownit Broadband
The most stable ISP I've tried in Sweden
January 26, 2023
Reply from Ownit Bredband
Hello!
How nice to hear that your service is working really well, we hope it continues to do so for many years to come. Thank you very much for your nice rating.
With kind regards,
Johanna - Ownit Broadband
Good service
Good service. It was easy to setup my account and thanks to the user support (call) I find a really helpful person that helped me to configure my WIFI and stayed with me as long as I needed.
I only had been using the service for some months but so far can't complain about anything.
We will see about the future.
January 24, 2023
Reply from Ownit Bredband
Hello,
How nice that you are satisfied with our service and that it went well to set up your account with us and configure your wi-fi with our customer service. Thank you for your rating and we hope that your experience continues to improve so that these four stars become five in the future.
With kind regards,
Johanna - Ownit Broadband
There is a problem between Zitius and Ownit
There is a problem between Zitius and Ownit and my status is stuck on "Pending" from the Zitius end. It has been 5 days I spend more than 3 hours on the telephone queues and still does not have an internet connection in my apartment
January 11, 2023
Reply from Ownit Bredband
Hi Cagatay,
It appears that your order could not be completed due to an existing service at your address. Unfortunately, we cannot disconnect ongoing services as the former resident needs to do this, alternatively your network owner. As soon as the existing service is disconnected, we can only then connect our service. I hope you have gained insight into your case and hopefully the service works excellently in the future.
With kind regards,
Kadir - Ownit Broadband
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One of the cheapest and reliable fiber…
One of the cheapest and reliable fiber broadband service ATM. So far so good.
January 9, 2023
Reply from Ownit Bredband
Hello Christian!
Thank you for the positive feedback and nice to here that your service is working. We hope that your service will continue to work flawlessly in the future.
Best Reagards
Johanna - Ownit Broadband
Your pages are too long for my mobile…
Your pages are too long for my mobile phone - I can’t click on any buttons because they are too far down on the screen to access so I can activate the service
January 7, 2023
Reply from Ownit Bredband
Hi Anthony,
Sorry you were unable to activate your service due to the issue you encountered. Of course, we want you as a customer to be able to activate your service quickly and easily, which is why we have contacted you to find out more about this.
With kind regards,
Kadir - Ownit Broadband
Disruption. Discrimination.
We did not have internet from 27 Oct and it came back on 2 Nov. Initially Ownit was in denial that the problem is with the fiber provider, Telia but after 5 days, they realised that it is their problem. In our BRF, out of 22 houses, only five of the Ownit customers had disruption so, it was clearly not a problem with the fiber. Also, as compensation, they offered some neighbours a full free month but only 75kr to me. Their explanation was vague for this discrimination.
October 26, 2022
Reply from Ownit Bredband
Hi Muhammed,
Usually when we give compensation we count it on the days you have been without service. I see that you have been in contact with us where we have followed our procedures regarding compensation. Unfortunately, I can see that we have not followed the same routine for your neighbors, so we will investigate what has gone wrong here.
We have no intention of discriminating against our customers, nor can I see that we have discriminated against you in your case, but handled your neighbours' case incorrectly because we have not followed the correct procedures in their cases. We will do everything we can to follow our procedures regarding compensation moving forward.
With kind regards,
Johanna - Ownit Broadband
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The router is placed in space and…
The router is placed in space and covered by a metal door in my apartment by the entrance.
This was the worst possible placing a it causes so much netork loss and inspite of having 250 mbps, i dont get more than 20 .. so its a failed installation .
December 14, 2022
Reply from Ownit Bredband
Hej Safi!
How sad to hear that you are experiencing problems with the service and that the speed. Most of the time, it is not us who decide where it should be installed, but it is the housing association that decides.
Test if you can connect your router via another outlet in your apartment. You then connect from where the internet comes in to an outlet that is in another place in your apartment, which you then plug your router into. Alternatively, you plug in a longer cable and put the router outside the cabinet. If that doesn't work, I recommend you contact our customer support for troubleshooting and to find the best solution for you.
https://www.ownit.se/kundservice/kontakt
Sincerely,
Johanna - Ownit broadband
Mindless customer service.
Mindless customer service.
So I'm trying to get an internet connection from Ownit, which has good references here. Turns out their customer service is slow-acting and slow-witted, but they manage to figure out that since there is fibernet to my property, they must be able to deliver bredband there. Only they will ONLY do so if I have a Swedish personal number; which I do not have and cannot get since I am not a Swedish citizen. Why must they have a personal number? Oh, they want to to a credit check? I can send them a Danish check that establishes that I have a fortune in excess of Dkr. 1,5 mio, and I can deposit SEK 10.000 in advance in safety for any demands they might get against me? Oh no, that will not be sufficient, I need a Swedish personal number. Their stupidity is astronomical, and their actions are an insult to human reason.
December 11, 2022
Unprompted review
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Very Good customer service.
November 11, 2022
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