Transport for London Reviews 

SHAME ON YOU TFL BOOKED ASSISTANCE NO MEMBER OF STAFF WAS ON PLATFORM TO HELP ME. STAFF NOT INTERESTED THRY HATE THEIR JOB & PROJECT THAT TO SPECIAL ASSISTANCE CUSTOMERS

Get told that tapping my card will save on my journey but am shocked to see the price I was charged from paddington to Burnham one way on Elizabeth line.
I'm travelling with two kids and not even a seat on the journey.
Can't keep up with these prices as a regular traveller due to care responsibilities.
Will take alternative ways of travelling as and when I can.

I am extremely disappointed with the way my Private Hire Driver Licence application has been handled by TfL.

I submitted my application in April 2025 and have now been waiting 15 months for a decision. I successfully completed all required assessments in January 2026 and have complied with every request made throughout the process. Despite this, my application remains “in progress” with no clear explanation, no meaningful updates, and no indication of when a decision will be made.

Whenever I contact TfL, I receive generic responses referring to processing times, operational capacity, and ongoing checks, but nobody is able to explain the specific reason for the delay in my case or provide any realistic timeframe.

The impact of this delay has been significant. I have been unable to work in the profession I have trained and qualified for, causing financial hardship and unnecessary stress. As a single father supporting a young child, the lack of transparency and accountability has been particularly difficult.

I understand that licensing checks are important, but waiting 15 months without a clear explanation or decision is unacceptable. Applicants deserve better communication, greater transparency, and fairer processing times.

I hope that whatever those responsible for this process earn while performing their jobs so poorly, they never have to experience the financial hardship, stress, and medical costs that delays like this can cause to ordinary people who are simply trying to earn a living and support their families.

I hope TfL takes steps to improve its licensing service and addresses the backlog affecting applicants who are simply trying to earn a living and support their families.

As a wheelchair user and novice underground traveler, l was extremely grateful to the lovely young lady, Shireen (hope l spelled it right) who went well over the her usual duties to the public on the 9th June. She clocked off her shift and actually got on the tube with me and my friend and took us to the station we needed she was a star! Thank you Shireen. X

I wrote a review on bus 404, last year on Trustpilot but I don’t think the bus drivers were told of my review
I was told bus 404 was not under TFL and was given an email address to write , which I did, only to receive a reply saying 404 bus was not under them
I then went to South Croydon bus garage and was given a contact to write to, which I did
The reply came back, wrong department

Today, I am hoping that this message will reach drivers of bus 404

As to date, the friendly drivers of bus 404, still wave to me, when they were driving passed me, an old pensioner of 70 plus , walking her dog

They bothered to take time to wave to an elderly

Just want them to know they always made me happy with their greetings and it’s a wonderful start to my day , even on my bad days

I appreciated their waves very very much

Thank you

Third day of the week and third days of delay and cancellations! TFL is way to expensive to regularly let down their customer. Alway give myself 20 min more time for the journey and I'm always late how is it possible. I wish I have any other possibility to get to work so I could avoid underground

Left my backpack with laptop on tube. Station staff at temple and Tower Hill could not have been more helpful or quick to respond and I was reunited with my bag in less than half an hour. I am beyond grateful for their help.

I was charged £20.80 after entering a station and then exiting the same station because I had gone into the wrong one by mistake. While I appreciate that the charge was eventually refunded, the refund process itself was unnecessarily inconvenient.

I was informed that I had to use my Oyster/contactless card at a TfL station by a specific deadline in order to collect the refund. If I failed to do so within that timeframe, the refund would not be applied. This raises an obvious question: why impose such a restrictive process for returning money that should never have been charged in the first place?

The system appears designed around administrative convenience rather than customer experience. Many people have busy lives and may not be able to travel through a station within an arbitrary collection window. A refund should simply be returned automatically to the payment method used, without requiring additional action from the customer.

TfL should review this policy and implement a more straightforward and customer-friendly refund process.

Frequently a horrendous service provided by this organisation & it just keeps getting worse, the staff as extremely unhelpful & show very little respect towards the public.

Absolutely astonished

I recently took a journey across London which due to unforeseen events took longer on the return, for some reason TFL have overcharged both myself and my sister (same journey but each a different amount)

I tried to contact them to resolve this as it is clear from my account that they have charged me twice for the return, rather than investigating and cancelling the duplicate fee they keep referring to the delay repay and telling me to contact the train operator (I crossed London, there were 2 mainline and the Underground) - they are the operator as it has failed in zone 1, they also issue the Oyster card

The delay is a separate issue and not the reason for contacting them, I am highly unimpressed as I am out of pocket due to their error and getting nowhere with them

No alternative but to escalate the matter

My experience with the TfL student photocard process was extremely negative. Before I finally figured out how the system works, I spent hours searching online because there is no clear, accessible guide that explains what you actually need to do after receiving your student photocard. Nothing is highlighted properly, and nothing is explained in a straightforward way.

When I contacted customer service, the representative didn’t just fail to give me a simple explanation, he actually offended me. Instead of guiding me through the steps, he asked me if there was “someone close to me who could break this down” for me. That is insulting. It’s unacceptable for a customer service agent to speak to anyone like that. All he could do was repeat the same phrase, word for word, three times, even after I clearly said from the beginning that I didn’t understand what I was supposed to do.
The phrase was: "you need to buy a weekly, monthly or yearly travel pass and link it to your student photocard. If you top up the card you will not receive the discount." Imagine if I just landed in London and I'm not familiar with travel pass or any other TFL cards.
For clarity: once you receive your student photocard, you must go into your online account, choose a travel pass, select your zones, complete the purchase, and then go to any station to load it onto the card (the credit becomes available about 30 minutes after purchase). None of this is obvious, and none of it is explained properly by TfL. If you top up your card as any other TFL card, the discount is not applied.

In my opinion, If TfL sells a student photocard, then any credit (top up) should automatically apply the discount. Students shouldn’t have to dig through 52 pages of terms or deal with rude staff who can’t explain their own system.

TfL needs to fix both the system and the way their representatives speak to people.

Not worthy. Better use a pushbike

£160 fine for being blocked by reckless drivers on a box junction for 10 SECONDS..."if you pay within 14 days it's only £80"....utter filth.........if you're so vigilant with your CCTV, you should notice when drivers have to react to the behaviour of others....TfL doesn't take context into account...thieving scum, from top to bottom.

Mate, I’m seething. £24.40 they charged me. £24.40. Not avinnn it. Seething. With the cheek to go on strike aswell. Nonsense people.

Shame on you TFL. It's not enough with the tube strike that you make our experience even worse with the buses. Leaving us midway home (Bus was rerouted ) without explanation and cancelling all the buses that come after during more than 30min. What kind of service is this? And for such a big price.
Again, shame on you.

* Piccadilly Line service: Heathrow - London Centre *

During the long weekend – engineering works.

After that – strike action.

Then, once again – track works.

When will this nonsense stop and regular service between Heathrow and central London finally be restored?

The constant disruption is becoming extremely frustrating for passengers who rely on the line.

Miserable TfL

Caught a Black Cab (Number 128662) from Heathrow to Travelodge in Heston on the 18th March 2026 and was charged 102 pounds when I'm told by Travelodge that the fare should have been 35 pounds (approx). I was given some lame excuse about roadworks as the reason for the extended route. Ive complained to Transport for London but to no avail. This was the response from TFL "I’m sorry to learn that the driver has given you a reason to contact us with a complaint. Following my colleague’s email, I sincerely apologize for your experience and for any stress this incident may have caused you.
We always expect our licensees to behave professionally and to comply with the regulations. The behaviour you described doesn’t meet our expectations, it's disappointing to learn the driver let you down on this occasion.
We have now completed a full investigation of your complaint and appropriate action has been taken .
I would also like to inform you that there are three standard tariff periods applied depending on the day of the week and the time of day you travel. The fare also depends on the traffic on the route taken. . As your journey took place on Wednesday at 16:30 PM, Tariff 1 was applicable. I can confirm that the fare charged falls within this tariff." I wonder what "appropriate action" was taken?

the bus driver i never got his name but he was driving the 698 bus slot around 3:40~4:43 and he felt so bad i was in hayes when i had to go to ickenham when he terminated it was at a bus stop near hayes train station even though he was dome with his shift he drove me to the station and not only that he was so worried he was gonna call my school some drivers would never be like that thank god he was there but if u can say thanks to this man hes very kind hearted

Absolutely disgusting service on Elizabeth Line. Coming back from Central London not only the trains delayed by half an hour, but we all made to run from platform 2 in Chadwell Heath to platform 4 and back to platform 2 to catch a train.
The prices we are being charged for the travel and the service provided are truly disgusting!
SHAME ON YOU TFL!

Ignorant driver stopped the bus for a cuatomer who refused to pay and waited at the bus stop for a few minutes and made many other paying customers leave because of his pride. Then later on left paying customers at bus stop. Giving up on the customer who refused to pay. This was a 36 going to new cross gate between 11:40 - 11:55 am on Monday 1st June.