Transport for London Reviews 

Generates millions from PCN. London is covered with CCTV camera which they use to make money from motorist. Its about time this government sorted this out. Motorist are being used to raise revenue . I hate driving to London. The cameras are everywhere to catch you. They are disgraceful organisation that needs removing

Can you someone explain how I wait 40 min for my train at Wimbledon station and train for all platform was cancelled with no explanation and I paid £8,40 for that
TFL getting shit and shit every week
People struggle to get back from work

Trying to pay to use blackwall tunnel what a performance auto system got vehicle wrong 3 times so had to then wait 14 minutes to speak to a human first attempt got cut off after first 4 digits of card entered, 2nd attempt actually managed to pay, I don't think we will use tunnel again, it's almost like they want you to get the fine

Today was the second time I have wasted over an hour trying to pay a charge for travelling through the Blackwall Tunnel. I have never come across a more useless website in order to pay a simple £4 charge. For a start it is difficult to find where to pay the charge on the TfL website. Then I had to create an account (which I didn't want) which demanded all sorts of security details. Then I went round and round in circles, having to put the same information in several times. Eventually I got to the payment portal, put in payment details and then was told I had timed out! I then put the details in again and then had the card refused. I tried again with a different card and again it was refused. I then phoned TfL and was put onto an automated system which kept failing to understand what I was saying. I was transferred to an operator who found my account and I eventually paid the fee, having wasted 45 very frustrating minutes on the phone.
Given the number of people who must try to make payments each day, I think TFL's communications need a radical shakeup. The website and payment portal need thorough testing and tidying up, and users need to be able to pay in a simpler way - say with PayPal or ApplePay. Even TFL's phone system is poor, with me struggling to communicate with the operator. This is not good for an organisation that must make large sums of money every year.

What doesn’t go wrong and would expect some sort of proper ventilation when on buses 3, 59, 159 and any other buses that are the same.

Tfl Assistants with orange Hiviz vests to show us how helpful they can be is a complete fallacy. Both the Underground member of staff and his Manager, complete losers. A Reference number provided Ref: 23642465 by the complaints Service at Tfl, was provided to show it was going to improve itsservice but it merely sent profuse apologies, while I hope the fat assistant who didnt help me breaks a leg on his journey home

10 minutes without a single announcement or a train in view here in victoria, platform getting dangerously full.
Finally an announcement claiming the usual issues.
Yeh, it's a sunny day after bank holiday, that's what the real issue is, as it always happens - before and after strikes, before and after bank holidays....

Very poor employees performance. They have very limited knowledge, constantly sending wrong directions, provide with wrong information. Tube stations and trains are very durty. And the costs are extremely high. What for???

Awful, always delayed, rude.

Genuine shambles what a joke the strikes are the most priviledged greedy action organised in history and impact so much more than your staff being a little bit tired. Strikes reorganised and organised on different dates as if that doesn’t impact the entire city it’s genuinely embarrassing not to mention the quality is absolute garbage dirty disgusting seats might aswell take the sewers to central at this point.

Yet another miserable journey on the filthy trains on the Northern line. Disgraceful.

TfL is probably the only organisation on earth where the systems designed to take your money work with military precision, but the actual transport service runs like a complete circus.

When it comes to ticket barriers, payment tracking, fines, cameras, and making sure you never miss a single payment — suddenly they hire the smartest software engineers on the planet. Everything works flawlessly when it’s about draining money from passengers.

But when it comes to maintenance, signalling, delays, cancelled trains, broken lines, overcrowding, and commuters wasting hundreds of hours of their lives every year — apparently absolute incompetence is acceptable.

Every single week it’s the same disaster:
“Minor delays.”
“Severe delays.”
“Signal failure.”
“Service suspended.”
Excuse after excuse after excuse.

People are late for work, miss appointments, lose money, deal with stress, headaches and exhaustion, while TfL keeps acting like this level of failure is normal. Nobody takes accountability, nobody seems to care, and yet ticket prices somehow keep going up every year for a service that gets worse and worse.

At this point TfL doesn’t feel like a transport network anymore — it feels like a highly advanced money collection system that occasionally happens to run trains.

Constantly charge wrong amounts on the Tube. Both times in 2 months the correct amount for a short trip originally shows on the account and then 3 days later they take way more. Fix your system it’s not hard.

The practice of 'regulating the flow of buses' should not impact service users. The "we apologise for any inconvenience" is a token statement. In some cases the same journey is stopped three times for upto 3 minutes each time! That does impact on the passengers who have planned their journey with sufficient time to get to their destination.

Horrible organisation. I had misplaced my PCN letter so instead of ignoring it I reached out to Southwark as the fine had occurred in Camberwell. They told me there was no PCN with my reg and that I should contact Lambeth instead. Lambeth said they too had no PCN with my reg, at that point I assumed maybe the PCN was sent in error. 2 months later I receive a letter from TFL that the fine had now gone up to £240. I explained to them that I didn't think to contact TFL I just went straight to the local authority and that I could forward them the emails from Southwark and Lambeth to prove that I did try to make a payment and didn't just leave it but the lady I spoke to didn't care AT ALL. I asked if I could set up a payment plan because I just couldn't afford £240 in one go and she told me they don't do payment plans an that I should go to citizens advice who could help me manage my money...... I have no problem managing my money but £240 in one go is a lot especially when I tried to sort it in the beginning when it would have been £80. Horrible service and no care what so ever. This is how they put people in debt, not even allowing someone to set up a payment plan. I see why so many people dislike them.

Was trying my card at Walthamstow Central station this morning. My card would not work, I use this station everyday. I called the staff member to ask her to let me through, however she kept arguing with me as to why she can’t. She just told me to go on the website! This is most unhelpful and uncaring when I’m rushing to work. So I asked to speak to the manager she said no so I asked to speak someone above her she still refused! So at this point I was going to be late for work! I tried my card a last time it worked. But no thanks to her complete disregard or concern. She was so unhelpful and completely useless. Really awful experience. I will be making a full official complaint.

You keeping missing buses,the drivers are earning a,bloody fortune,and your company is run by people who are deaf & dumb, a chocolate has astray is more useful then you are

"If you need to speak with an advisor, call this number" 0343 222 1234. I wanted to understand and plan a complex day of travelling and get the right travel card. I do not live in London, so I called the number. All automated, cannot speak to anyone. Main website no help either, and gauging which TC to get to avoid fare penalties is painful. For what TFL charges, a human customer service isn't too much to ask. You simply don't care.

1 star is too much...

Everything is disgraceful in this company
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