Transport for London Reviews 

Bank Holiday weekend and travel on the underground is a mess. Cancellations, delays and disruption the order of the day. The buck stops with Sadiq Khan. The service has declined significantly during his tenure. Do the right thing Mr. Khan, resign and let someone who knows what they're doing run London's critical transportation service.

While TFL fails its customers on a fairly regular basis it bears no responsibility for its failures as refunds are impossible to process in a reasonable manner. Shame for a city that pretends to be a leader.

AUTOPAY - DO NOT TRUST IT
That is all I came here to say.
I've been stung with 3 PCN's due to a failure with autopay.

Absolute disgrace of a service. In a day where cars drive themselves and a robot delivers my shopping, TFL cannot even send emails properly.
I know people who work at TFL and so I cannot say I am surprised.

Last Friday a journey of 30 minutes took me on hour and a half because of their strikes.

Today another severe delays in Northern lines why on earth should I involve in this by get me stressed and affect my journeys .

You should pay compensation and the government should take actions .

This is not acceptable it's ridiculous!

TFL is the world most expensive transportation!

The so called express bus BL1 is quite the fundraising hoax!
The number 21 is almost every time I use BL1 faster than the so called express bus. BL1 is completely useless!

Welcome to the worst and most expensive public transport in the world. Not sure what they do with all that money, improvements not many for sure, how can a train driver earn more than a doctor and work less hours? Absolutely scam this is.

How does a transport system run so poorly it’s actually so criminal……yet so greedy.

Not only are they massively corrupt in financially crippling the public for their demonic overlords . But gallows corner … wow . I understand it’s a corrupt company but they must have literally put one of their 17 year old sons in charge of this massive project. Absolute embarrassment- zero communication with public . Every part has gone wrong and taken longer due to negligence in building knowledge ,public communication,stealing all the contacts for themselves when they’re clearly out of their depth . Who cares a couple of idiots from TfL have got rich at the publics expense mental physical and financial . Pricks

Always Issues TFL! And they still be charging people crazy money and on top always want to be striking! We are all humans not robots and we are all trying our best to survive and provide for our own families and you are just being stupid selfish! Know enough is enough because you get paid better than all of us but it’s never enough for greedy people!

TfL are an absolute disgrace. They come across as nothing more than a money-grabbing organisation that does not care one bit about the public they are supposed to serve.

I received charges relating to the tunnel, which I strongly believe were caused by faults or failures in their own system. I appealed the charges not once, but twice, clearly explaining the situation, and both times they simply rejected it and threw it out with no real consideration, no accountability, and no common sense.

It feels like the appeal process is just there for show. You take the time to explain what happened, provide your side, and they still hide behind automated responses and rigid processes designed to make sure they get their money regardless of whether the charge is fair or not.

The whole experience has left me out of pocket because of their system, their poor handling, and their refusal to take responsibility. It honestly feels like they are trying to claw back money from the public to cover the cost of a tunnel they overspent on.

Terrible organisation, terrible customer service, and a completely unfair process. I would not trust TfL to handle anything fairly.

I am really disappointed and fed up with this service. It is never on time no matter what.

The drivers are just wasting time and doing timepass. They drive so slow and even slow down before traffic lights just to wait for them to turn red on purpose.

I leave my house very early every day but I still end up late by 10 minutes every single time, all because of how they drive.

We pay good money for this and it feels like we are paying for rubbish service. It’s not fair and it needs to change. LK16 DFP

Just waisted Time!
“London’s transport system isn’t good at all—it just feels like a waste of money. Public transport in Pakistan seems much better than this.” pakistan 🇵🇰

It is nearly useless, and these people always want more money. For sure they don't deserve it.

Was foolish enough to trust TFL and Dial A Ride to make arrangement for an 80+ year old Alzheimer's patient that needed transport for an operation. Booked it a week in advance and saw it in the pending section of the app and website. Then I logged in the night before the trip to see they'd removed the scheduled trips. No communication. Nothing. I rang them up and this is normal procedure.

Sorry what kind of company runs like this? You provide no communication? Is this some kind of sick joke? The staff via the customer service actually believe this is considered standard procedure.

Absolute waste of time.

I already suspect the transport is reserved for certain people. You know, the kind our weak excuse for a Mayor likes. We don't fit into his vision for London so likely certain surnames don't get certain services. This country is run by jokers.

It’s absolutely outrageous how your system operates! The delays in processing payments when using bank cards, especially with something as fundamental as tapping to pay for Transport for London, are simply infuriating. Why on earth does it take weeks for the money to be deducted from our accounts? Just last week, I tapped my card only to discover that the funds weren’t taken until two weeks later, and on top of that, there were extra charges applied. It feels like a blatant attempt to rip off hard-working individuals who rely on your services.

This kind of behaviour breeds distrust. People should have confidence that when they tap their cards, the payment is processed immediately, not left hanging for weeks on end. Such practices only serve to frustrate and alienate your customers. It’s high time you sorted this mess out and restored some integrity to your payment processing system before more people are pushed to their limits!!!

TFL are stealing money from hard working taxpayers.

If you transfer from TfL to the tube they charge the full amount

I suggest any users of the Elisabeth Line check their payments

Awful. People

I’ve worked for TFL for 26 years.
From personal experience I can reliably inform you that they are a shockingly incompetent company, as well as corrupt.
This is why they have been bailed out to the tune of
£6.6 BILLION up to 2026.
This is PUBLIC money they have been given by the government.
They have also been promised a further £2.2 BILLION for the next four years.
So that’s £8.8 BILLION of OUR money that has gone to prop a failed, incompetent, and corrupt business.
Just think what that money could have done!
Shameful and Disgraceful.

Extra info:

Joyful Joyce at Custom House made a miserable morning for me, wonderful and memorable. I need her in my ears every day! Great idea TFL!

I had a bad experience in Oxford Circus Station, few months ago I had my oyster card linked up with network railcard for the discount, but when it expired I went again to relink and the staff (actually a supervisor) said they don't link up network card! and when I challenged him saying I have done it before, he said to me "are you calling me a liar?"... later someone else explained that not all railcard are eligible to be linked up with oyster card and mine was done by mistake last time. the first person (supervisor) could've explained to me rather than trying to start a fight.. not a very professional approach and no knowledge to handle customer.

Acc dog been waiting for a bus for the last hour after spotting 5 busses go in the opposite direction after being told online to wait 10 minutes all because the TfL want to strike worst transport system I’ve ever travelled on