I've purchased my last 3 phones through Ozmobiles, and each time the experience has been excellent. Why pay full price for a brand new phone when you can get the next best thing at a quality price... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and excellent quality phones! I’ve just purchased my third refurbished iPhone, all have been marked with excellent quality and they have all been amazing! Worked perfectly,... See more
Company replied
Purchased an Apple Watch Ultra Series 3 refurbished. Item arrived in 1-2 days and is in absolute mint condition. Set up and now running faultlessly for almost a month. Upgraded from the Series 1. Lov... See more
Company replied
The sale experience was good but it takes a little more time to make a final assessment, ideally after the warranty period has expired. There's no point in praising the speed of delivery etc, etc when... See more
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Company details
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice to get a great phone with zero…
Nice to get a great phone with zero issues, thank you!
August 16, 2025
Reply from OzMobiles
Thank you for your review. Hearing that you are happy with your phone and had a smooth experience truly makes our day. If you ever need anything else down the track, our team is always here to help. Enjoy!
Purchased a phone that had slight…
Purchased a phone that had slight issues and instantly had assistance through the entire process. Answering my continuous questions and my chop and change deciding whether I wanted a replacement or refund. Communication was perfect and do really recommend purchasing from this company.
July 10, 2026
Unprompted review
Reply from OzMobiles
Thank you for the wonderful review! While we are sorry your phone had some initial issues, we are glad our team could guide you through the process with the support and patience you deserved. Answering your questions and helping you figure out the best solution is exactly what we are here for. Thank you for recommending Ozmobiles, and we hope to welcome you back in the future!
Reply from OzMobiles
Thanks so much for the awesome review! We're stoked to hear that the phone is going great and that you had a good experience with our team. Cheers for choosing Ozmobiles!
Great phones and we have bought a few…
Great phones and we have bought a few times over the years. Great deals and easy to deal with
June 16, 2026
Reply from OzMobiles
Thank you for your review and for your continued support of Ozmobiles. We are pleased to hear that your purchasing experiences have been seamless and that you are happy with the quality of our phones. We value your feedback and look forward to serving you again.
Excellent customer service and…
Excellent customer service and excellent quality phones! I’ve just purchased my third refurbished iPhone, all have been marked with excellent quality and they have all been amazing! Worked perfectly, zero scratches or wear and tear marks and battery all to high standard. Cannot recommend Oz mobiles enough to all my family and friends.
June 29, 2026
Reply from OzMobiles
Thank you for taking the time to share your experience. Consistency is so important to us, so knowing that all three of your refurbished iPhones have arrived with zero scratches and worked perfectly truly makes our day. Thank you for your wonderful recommendations and for trusting us with your tech upgrades!
The ordering process was easy to…
The ordering process was easy to negotiate. My order didn't take long to arrive and was in like new condition. We very happy with the ipad that we purchased.
June 23, 2026
Reply from OzMobiles
Thank you so much for the wonderful feedback! We are glad to hear that the ordering process was easy, your iPad arrived quickly, and it is in like-new condition. While we always aim for a full 5 stars, knowing you are very happy with your purchase genuinely makes our day. Thank you for choosing Ozmobiles, and enjoy your iPad!
Would purchase again from Ozmobiles
Phone was as described with better battery life than expected. Very happy with purchase.
June 7, 2026
Reply from OzMobiles
Thank you for the 5 stars! We always aim to provide exactly what we advertise, so it is great to hear the battery life was a pleasant surprise. Thanks for choosing Ozmobiles, and we can't wait to welcome you back!
Excellent purchasing experience
The website is easy to navigate, the purchase was seamless, and delivery very prompt.
June 29, 2026
Reply from OzMobiles
Thank you so much for the 5-star review! We are glad to hear you found our website easy to navigate and that the whole purchasing process was seamless from start to finish. Providing a prompt delivery is always our goal, so we're happy we hit the mark for you. Enjoy your purchase!
Very happy with the iPhone 14 and it…
Very happy with the iPhone 14 and it came earlier than was given
June 29, 2026
Reply from OzMobiles
Thanks so much for the awesome review! There is nothing better than a new phone arriving earlier than expected. We're glad you're happy with the iPhone 14. Cheers for the support!
Great item in excellent condition
The product was in excellent condition, as advertised. Really impressed with the delivery time and updates on the items shipping and delivery. Would highly recommend oz mobiles if you are looking at purchasing a new phone at a much reasonable price. I will definitely be using them again in future and have recommended them to family and friends.
June 29, 2026
Reply from OzMobiles
Thank you for the 5-star rating. Providing accurate product descriptions, reasonable pricing, and clear shipping updates are top priorities for us. We appreciate your kind recommendations and look forward to welcoming you back as a return customer.
Great Phone delivered super fast to my door
Phone delivered super fast to my door. In better condition than expected. Great purchase for half the price. Very happy with my new phone so far!
May 29, 2026
Reply from OzMobiles
Thank you for the fantastic feedback! We're glad we could get your phone delivered straight to your door quickly and that you're happy with the condition. Getting great tech for half the price is definitely a win. Thanks for choosing Ozmobiles!
First time I bought from OzMobile
First time I bought from OzMobile, well packaged, arrived quickly and phone looks like a new one. Well done OzMobile.
June 20, 2026
Reply from OzMobiles
Thank you for purchasing with Ozmobiles. We always aim to provide a swift delivery and a high-quality product, and we are glad we could deliver on that for your first order. We appreciate your kind words and look forward to serving you again.
Got my phone in awesome condition…
Got my phone in awesome condition speedy delivery and packaged very securely so happy with the phone and the awesome service I recommend Oz mobiles to anyone wanting a bargain but still wanting quality products and service
June 27, 2026
Reply from OzMobiles
Thank you for the wonderful feedback! We're glad we could get your phone delivered to you quickly and securely. Thanks for recommending us to anyone looking for a bargain without compromising on quality. Enjoy your new phone!
Swift response and very helpful
June 20, 2026
Reply from OzMobiles
Thank you so much for the 5-star review! We always aim to provide a swift and helpful service, so we are glad to hear we hit the mark for you. We appreciate your support!
Reply from OzMobiles
Thank you for your fantastic feedback!
We're delighted to hear that you had a quick and professional experience with us.
We truly appreciate your support. Until next time!
Best Regards,
OzMobiles
Upgrade to a newer refurbished phone.
All the details about the phone were listed and clear to understand. The delivery process was easy to follow. FAQ’s were helpful. The product was just what we needed.
June 25, 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with the service you've experienced from OzMobiles.
Your feedback is highly valued and we'll continue to provide excellent products and delivery services in the future.
We offer a variety of products complete with specifications, features, and reviews on our website so if you seek another device, feel free to browse through our selection.
Thank you very much!
Best Regards,
OzMobiles
Great
I had a problem with my phone & straight away customer service helped me out & kept me informed about everything they were doing to fix it
the issue was resolved quickly & they were really helpful
im happy with my phone & the service
June 19, 2026
Reply from OzMobiles
Thank you for the 5★ rating you've given! ❤
We are glad to have given you efficient service during your recent transaction with us, and we are thankful for your favorable review.
Your appreciation of our products and support services is always valued and we will see to it that we provide you with exquisite assistance should you have any other concerns in the future.
We are looking forward to doing business with you! 😊
Best Regards,
OzMobiles
True to oz mobiles standards
True to oz mobiles standards the iPhone was exactly as advertised (excellent) and performs perfectly. Excellent delivery timeline with the phone delivered on or before the indicated dates.
June 23, 2026
Reply from OzMobiles
We're delighted to hear your positive review about the phone's condition, and we send our appreciation for your 5-star rating! ❤
Your feedback is greatly valued and we thank you for sharing your satisfaction with our process and timely delivery.
Looking forward to doing business with you again!
Best Regards,
OzMobiles
Phone came quickly and works well
June 20, 2026
Reply from OzMobiles
We appreciate your 5★ rating!
We are grateful for you sharing your encouraging notion of our swift delivery.
We look forward to serving you again in the future.
Best Regards,
OzMobiles
iPhone 15 Pro Max
I bought two iPhone 15 Pro Max plus new batteries, glass screen protectors, iphone cases and 24 month insurance at a cost of
$ 2,865.67. The rating on the iPhones was “Excellent, grade A”.
When they arrived one of the iPhones had a screen that didn’t register touch and I couldn’t get it going so I tried to make contact but failed .
The next day, the iPhone responded to touch and I was relieved when I got it going.
Then weeks later, it failed to register touch again and I couldn’t even turn it off so had to take it to an iPhone repairer who had to replace the screen at a cost to me of about $360!
I posted a review here outlining what had happened and immediately was contacted by Ozmobiles with a sincere apology and an offer to refund the $360.
I was greatly relieved and very impressed by the honesty, and the sense of responsibility taken by Ozmobiles.
This was the third time I’ve purchased phones through them and previously, I’ve never had any issue. And given this time I did have a problem, which they went out of their way to quickly solve for me, I’m confident that Ozmobiles will always take full responsibility to ensure they provide a good quality product. Thank you!
June 13, 2026
Reply from OzMobiles
Thank you so much for taking the time to share your experience with us! We are incredibly grateful for your continued loyalty and for purchasing with us for the third time. We are so sorry for the initial frustration with the screen, but we’re glad our team could step in and make things right by covering the repair cost. Your trust means everything to us, and we look forward to helping you again in the future!
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