No problems finding my address... Also very kind driver! Actually should give less... because of the timetable of delivery. Should be nice when it was a little more precise instead of a complete w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast delivery and beautiful, sleek design. This 8 oz Rambler is the perfect little travel cup. The red color is gorgeous, and the design is beautifully simple and sleek. It's incredibly handy for a q... See more
I would like to give a special mention to the delivery driver, who was absolutely wonderful. He was incredibly polite, smiling, and patient when I took a few minutes to answer the door. He handled... See more
Everything was fine other than packy app that did not work and asked for subscription since the very first click! It also falsely claimed it had found the location of my package just to fool me into a... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
233K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After 2 days no delivery
After 2 days no delivery. At last a driver serious and very polite..
July 9, 2026
Unprompted review
Advertisement
Finally !
Finally !! A Paack delivery guy who takes the time to find me ! Long may it last
July 9, 2026
Unprompted review
Amazon Cmd squat tool
All the instructions have been respected by the delivery driver. Thx
July 9, 2026
Unprompted review
Very good they found my property
Very good they found my property. Thanks for having patience. Service excellent
July 9, 2026
Unprompted review
Advertisement
Paack delivery
I have been always been informed about the status of delivery. Easy process for pick-up.
July 9, 2026
Unprompted review
I didn't get my package
I didn't get my package, despite it being declared delivered to my letter box.
July 9, 2026
Unprompted review
Advertisement
I would like to give a special mention to the delivery driver
I would like to give a special mention to the delivery driver, who was absolutely wonderful. He was incredibly polite, smiling, and patient when I took a few minutes to answer the door. He handled the package with great care and even wished me a nice day before leaving. His kindness and professionalism really made the delivery experience smooth and pleasant. I truly hope he gets recognized for his excellent service!
July 9, 2026
Unprompted review
Absolutely terrible.
Absolutely terrible.
Firstly they lie that they’ve tried to deliver my parcel - completely false.
Then they don’t update the tracking information for 3 weeks.
I contact them multiple times and I’m told my package will be delivered in 24-48 hours maximum. Obviously 2 weeks have passed since that statement without nor any tracking information updated, nor my parcel.
I contact them again and I’m told they will “personally review my case” and send me an update email in 4-8 hours. 1 week has passed - no email.
A JOKE OF A COMPANY. Avoid.
Edit since Paack responded: I’d be very happy to share with you all of the correspondence claiming delivery and emails being sent to me personally within specific hours. I was also told yesterday again not to worry and be patient and they’ll personally review it. Same thing - zero comms and complete lies. Great reply but it doesn’t stand up to the real experience.
July 9, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for your feedback.
We would like to offer our sincerest apologies for the negative experience you had regarding the delivery of your parcel.
We also want to assure you that we never make false delivery declarations, as such accusations could harm our reputation as a delivery service, and we understand how important our customers’ trust is to us.
It is important to note that sometimes system errors or unintentional misunderstandings by the driver can lead to notifications that do not reflect the actual situation.
In any case, we take every customer report very seriously.
Please rest assured that we will take the necessary steps to resolve this issue. We will do our utmost to exceed your expectations and restore your confidence in our services.
Kind regards,
Paack
Advertisement
The package was placed in the elevator…
The package was placed in the elevator without any warning. The agent knocked and I opened the building front door using the intercom and waited for the agent to get upstairs and deliver the package. I realised that no one came upstairs to make the delivery, so I used intercom to check and no signal, so I decided to go out front to see if something was wrong and realised the elevator was on my floor with the package inside.
July 9, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your experience. We are sorry for the inconvenience caused by the delivery of your order and apologize for the misunderstanding.
It is essential for us to guarantee a transparent and efficient service, and we will continue to work to constantly improve our processes.
We will strive to ensure that your next experience with us fully meets your expectations.
Best regards,
The Paack Team
Service excellent !
July 9, 2026
Unprompted review
It was excellent 👌👌👌
July 9, 2026
Unprompted review
Advertisement
On agreed date.
July 9, 2026
Unprompted review
Delivery service
July 9, 2026
Unprompted review
Delivered on time and with good handling
Delivered on time and with good handling
July 8, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.