Muy bien, aunque la entrega se hizo mientras estábamos comiendo, pero por lo demás todo bien, gracias. All good, even though the delivery was right at the time we were having lunch, everything was ok... See more
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As usual driver couldn't be bothered to ring my bell, just dumped my parcel over the gate. I'm anticipating Paak writing their meaningless BS insincere platitudes about how they're going to improve wh... See more
Company replied
As usual, Paack, the courier, was professional and efficient. They communicated the delivery status via email, and asked whether I wanted the package to be delivered to a pick-up point. I didn't req... See more
I would like to leave a positive review for the delivery driver. He was extremely kind, polite, and professional throughout the entire process. He treated me with great respect and made the delivery e... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
234K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very quick delivery.
July 11, 2026
Unprompted review
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The Lady who makes the delivery is…
The Lady who makes the delivery is delightful and extra nice.thanks.
July 11, 2026
Unprompted review
Quick delivery from order
July 11, 2026
Unprompted review
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Delivery
Delivery guy was very friendly and He handled the package with care. 10/10
July 11, 2026
Unprompted review
Problems with the delivery and no way to talk with a person
With no explanation and several hours before the time limit for the delivery the day they had scheduled, I received and e-mail saying that, due a mistake (with no more explanations), it was imposible to male the delivery the day. Adding to that, there is no way to contact them, only a FAQs section and the order tracking service, but with no options.
July 10, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We take your comments very seriously and apologize for the delay in the delivery of your order. We fully understand the importance of ensuring timely deliveries.
We are actively working to improve delivery times and driver availability. Delays can be caused by several factors, including:
A high volume of orders
System errors
Delays in receiving the parcel from the seller
Please be assured that we will take the necessary steps to resolve this situation and improve your experience in the future.
Best regards,
The Paack Team
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Unexpectedly received the order right…
Unexpectedly received the order right on the next day, despite that it was Saturday.
THX
July 11, 2026
Unprompted review
The delivery was 4 days late
The delivery was 4 days late. Email links for information about changing the delivery did not work. While the option provided in the email for a pick-up destination was 18km away from my home.
Please ensure that the links in emails function.
On a positive note, when the delivery was finally made, the driver called to ask for help locating my house. Thank you!
July 10, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We take your comments very seriously and apologize for the delay in the delivery of your order. We fully understand the importance of ensuring timely deliveries.
We are actively working to improve delivery times and driver availability. Delays can be caused by several factors, including:
A high volume of orders
System errors
Delays in receiving the parcel from the seller
Please be assured that we will take the necessary steps to resolve this situation and improve your experience in the future.
Best regards,
The Paack Team
I did not foind any chance to contact…
I did not foind any chance to contact anyone to give instructions to driver. Pack was delivered one day later than expected amd I was afraid because I had to leave home.
July 11, 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We take your comments very seriously and apologize for the delay in the delivery of your order. We fully understand the importance of ensuring timely deliveries.
We are actively working to improve delivery times and driver availability. Delays can be caused by several factors, including:
A high volume of orders
System errors
Delays in receiving the parcel from the seller
Please be assured that we will take the necessary steps to resolve this situation and improve your experience in the future.
Best regards,
The Paack Team
Delivered right on time
Delivered right on time, and very nice contact with the team members.
July 11, 2026
Unprompted review
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The order arrived on time
July 11, 2026
Unprompted review
Super livreur au top
July 11, 2026
Unprompted review
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