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Paack Reviews 

235,794
•
TrustScore 4.5 out of 5

4.7

Delivery Service
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See what reviewers are saying

Rated 5 out of 5 stars

After 'phoning us ahead of the delivery, the friendly driver (with good English - o nosso português está a melhorar, mas ainda nos falta confiança!) delivered the package to our home on the date given... See more

Rated 5 out of 5 stars

the company is doing well because they have a driver who has the correct mentality to be a courier. He is courteous, polite and also speaks English. He delivers parcels without lying about non deliver... See more

Rated 4 out of 5 stars

They didn't try to deliver my package at home first, they delivered directly on the PaackGo of my preference. I would have prefered they tried to deliver at my home first, so I didn't have to pick it... See more

Rated 5 out of 5 stars

Great service. I was away at time of delivery when they were trying to call to deliver. I was unable to change the contact number on my account so I messaged the delivery guys with a different contact... See more

Company details

  1. Delivery Service

Written by the company

Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(235,794)

120,715 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible experience

Horrible experience. Do not recommend.

There is complete lack of customer service. I have been trying to get in touch for the past two days through every available channel. The live chat is not actually staffed by agents but by an AI that only provides generic responses and offers no way to speak to a real person. I have also sent emails and have received nothing but automated replies stating that i should contact the chat.

They do not send any information about lost package, or it's status. I have contacted company I ordered from and they confirmed that Paack has lost my package - Paack has never reached out to me with this information. If it wasn't for the other company I wouldn't know that - as the message the automatic chat has been giving me is to check tomorrow.

I will be avoiding this company at all costs.

July 14, 2026
Unprompted review
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Reply from Paack

Hello,

Thank you for sharing your experience.

We are sincerely sorry for the inconvenience caused by the lack of updates regarding your order and for the difficulty you experienced when trying to contact our Customer Support team.

We would like to reassure you that we offer several support channels, including chat, email, and phone assistance, to help our customers as quickly as possible. However, during periods of high contact volume, response times may be longer than expected.

We also understand how frustrating it is not to receive timely information about your shipment. In some cases, delays in tracking updates or communication issues may affect the information available.

We take every customer report very seriously and are continuously working to improve the responsiveness of our Customer Support, the quality of our communications, and the overall reliability of our service.

We hope to have the opportunity to regain your trust and provide you with a better experience in the future.

Kind regards,

Team Paack

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Rated 5 out of 5 stars

the company is doing well because they…

the company is doing well because they have a driver who has the correct mentality to be a courier. He is courteous, polite and also speaks English. He delivers parcels without lying about non deliveries and said he personally who call the customer before not delivering the parcel. In the past he has done this for me so 5 stars to this man

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

The company drivers write lies delivery…

The company drivers write lies delivery to pop shop does not exist.no telephone no .absolutely disgusting.but thete again i was told this

July 14, 2026
Unprompted review
Paack logo

Reply from Paack

Hello,

Thank you for sharing your feedback.

We sincerely apologize for the negative experience you had with the delivery of your order.

We understand your frustration regarding the delivery information you received and the difficulties you encountered. We would like to reassure you that we do not make false statements, and the trust of our customers is extremely important to us.

In some cases, system errors or unintentional misunderstandings during the delivery process may result in notifications that do not accurately reflect the actual situation.

We take every customer report very seriously and are continuously working to improve our processes and the quality of the service we provide.

We will do our best to ensure that your next experience with us meets your expectations.

Kind regards,

Paack Team

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