Paint & Paper Library Reviews 611

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the paint, noting its rich and creamy consistency, excellent coverage, and beautiful, intense colors that often require only one or two coats. Many appreciate the efficient service and prompt delivery, with items frequently arriving quickly and securely packaged. The packaging itself is often highlighted as beautiful, sometimes including thoughtful additions like a paintbrush with sample pots. However, some customers experienced issues with orders not arriving or being significantly delayed, causing inconvenience. There were also instances where the paint color in the larger tin did not match the tester pot or the online images, leading to dissatisfaction. A few people also noted that the paint required more coats than expected or that the finish was not as durable as desired.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, rich colors, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the paints for their rich, refined... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and speedy delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process on... See more

Service

Clients share positive opinions on service, consistently highlighting excellent service, quality, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since I tried Paint and Paper Library paints in one of my room, I just do not wish to use any other brand. The decorators love the paint too due to its low VOC and due to owning an older home, I n... See more

Company replied

Rated 5 out of 5 stars

My only issue is the waste - time, lids, paint , packaging and postage. It would be far more environmentally friendly if we had the option of paper samples, as Crown paints have now perfected - they u... See more

Company replied

Rated 5 out of 5 stars

This is the third time I have bought paint from Paint and Paper Library and I have never been disappointed. There is no question this it is pricey, but you definitely get what you pay for. The densit... See more

Company replied

Rated 5 out of 5 stars

Easy to order, tester pots came quickly and were packaged well with a little brush. No postage fees which was really helpful as we had to order another different tester a few days later. Paint seems v... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase.
It arrived the next day! Although the packaging was in a sorry state.
Also purchased sample pots which come beautifully packaged with a paintbrush.!

October 27, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Amelia,

Thank you for taking the time to leave this review.

We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering.

We are however very sorry for the poor delivery service you have experienced with our carrier handling on this occasion.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Quality paint…

they were able to supply a paint we used 17 years ago and most importantly it was a perfect match. So their paints don’t fade and are available a long time.

October 24, 2025
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Reply from Paint & Paper Library

Dear Paul,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Little Greene, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of enduring paint colours as much as we do.

Thank you again for sharing your feedback with us.

The Little Greene Team

Rated 5 out of 5 stars

Excellent quality paint

Excellent quality paint, rich pigments and great selection of colours.

November 20, 2024
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Reply from Paint & Paper Library

Dear Haydn,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints, in our fabulous range of colours, as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautiful wallpapers

Beautiful wallpapers

October 8, 2025
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Reply from Paint & Paper Library

Dear Lisa,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of choosing Paint and Paper Library Wallpaper, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of high quality wallpapers.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

The best paint ever.

Since I tried Paint and Paper Library paints in one of my room, I just do not wish to use any other brand. The decorators love the paint too due to its low VOC and due to owning an older home, I need to use the best of breathable paints.
PPL paint neutrals are beautiful, the finishes are beautiful and undertones are subtle and amazing
I strongly recommend this brand if you want to be respectful of the environment and of your health too.
I can honestly say I am addicted
Thank you for making such high quality, beautiful eco paint.

October 16, 2025
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Reply from Paint & Paper Library

Dear Madeleine,

Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.

We really appreciate your lovely comments and hope that you continue to enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great coverage and wonderful range of colours

Great coverage and wonderful range of colours. Very easy to order. Paints are well packaged.

October 13, 2025
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Reply from Paint & Paper Library

Dear Hugo,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints and bespoke colour range.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

I am an absolute convert! This paint is amazing.

I bought this paint after enquiring about the make of paint in a historic house I happened to stay in. It is a real game changer because it is so rich and creamy and the colours are so intense. I bought large tins because I have always needed large tins for the rooms in question but the paint is so rich, it covered in a one coat, with a bit of touching up here and there. I love the colours, I thought it might be ridiculously expensive but it is actually slightly less that F&B (and a better consistency).

October 12, 2025
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Reply from Paint & Paper Library

Dear Fiona,

Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.

We really appreciate your lovely comments and hope that you continue to enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautiful paint

Beautiful paint, easy to order, arrived well packaged. I am a fan.

October 11, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Susanna,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as the ease of online ordering and our fast and reliable delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 1 out of 5 stars

The testers never arrived and nobody is…

The testers never arrived and nobody is getting back to me!!!

October 11, 2025
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Reply from Paint & Paper Library

Dear Amy,

Thank you for taking the time to leave this review and I am very sorry to hear you have not received your requested Sample Pots nor a prompt response.

I have arranged for a replacement order to be sent as a priority and you should receive these in the next couple of days.

Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautifully packaged and fast delivery

ordered a sample and it was delivered next day - beautifully boxed and packaged with a complimentary brush too. Love their colour palette.

August 27, 2025
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Reply from Paint & Paper Library

Dear Charlotte,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great company.

Great paint and paper. Top quality.

August 10, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Gemma,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints and wallpaper as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Worth the price

I have spend so much money on cheaper paints - I wish I started with this from the get go. This paint is beautiful even after only one coat !
Love the colour, I will be a loyal customer for many years to come

October 8, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Kaylee,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

My only issue is the waste

My only issue is the waste - time, lids, paint , packaging and postage. It would be far more environmentally friendly if we had the option of paper samples, as Crown paints have now perfected - they use actual paint, so are true to colour. However Paint & Paper Library , as always , provided an efficient service. Test pots were sent with a paintbrush too - a really helpful addition.

October 7, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Ann,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

We do have the thumbnail paper samples as part of our Colour Card offering, these are not available on an individual basis.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Suzy,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Packaging is very nice

Packaging is very nice, colour palettes are beautiful, could do with more green options - but that is personal preference. Sample had a good coverage, well mixed, reasonable match to palette.

October 3, 2025
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Reply from Paint & Paper Library

Dear Eric,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card and Sample Pot offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautiful packaging and little…

Beautiful packaging and little paintbrush with tester pot

October 1, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Natalie,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

I ordered two sets of match pots to…

I ordered two sets of match pots to redo the guest bedroom, the first although looked good with the curtain material was a very different blue so sent for another two colours which are fabulous. My decorator did the work for me and the feature Spruce wall looks amazing and the paint gas covered previous damp patches and defects and looks wonderful

September 1, 2025
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Reply from Paint & Paper Library

Dear Janet,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paint colours.

Thank you again for sharing your feedback with us and we are delighted you found your perfect colour.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Love this paint

Love this paint. Amazing colours to choose from.

September 8, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Debbie,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Lovely paint charts that arrived well…

Lovely paint charts that arrived well presented and quickly. Very good quality paint with a lovely surface finish.
Thank you.

September 9, 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Jane,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

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