Since I tried Paint and Paper Library paints in one of my room, I just do not wish to use any other brand. The decorators love the paint too due to its low VOC and due to owning an older home, I n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My only issue is the waste - time, lids, paint , packaging and postage. It would be far more environmentally friendly if we had the option of paper samples, as Crown paints have now perfected - they u... See more
Company replied
This is the third time I have bought paint from Paint and Paper Library and I have never been disappointed. There is no question this it is pricey, but you definitely get what you pay for. The densit... See more
Company replied
Easy to order, tester pots came quickly and were packaged well with a little brush. No postage fees which was really helpful as we had to order another different tester a few days later. Paint seems v... See more
Company replied
Company details
Written by the company
We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.
Contact info
SW3 3NT, London, United Kingdom
- paintandpaperlibrary.com
4.5
Excellent
611 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Architectural colour changes
I used architectural colours 20 years ago and wanted to refresh with same colours. I wasted several days ordering and reordering sample pots and couldn't get the colours right- I was completely stumped. I discussed with trade supplier. he couldn't account for it either. I spent a fortune on samples.I eventually worked out the problem- but was not helped by the 'helpline' at Little Green. When LG bought this brand, they reformulated the shades going from 4 colours to 5 in the spectrum. This is not explained on the website or by the person on the phone. I am very disappointed with this. The architectural colour scheme that others have now copied was a unique thing for this brand. So Clay 2 is no longer Clay 2 but something else- not sure what- the company were not able to say whether they had simply added a shade but I think not based on my experience. So beware if trying to reproduce a colour scheme. Paint was fine to use. I have not been able to achieve the same colour scheme as before sadly- a lesser result.
September 22, 2025
Reply from Paint & Paper Library
Dear Rosalind,
Thank you for taking the time to leave this review.
We are sorry to hear of your disappointment about the challenges you faced matching your previous colour scheme from 20 years ago.
Paint and Paper Library was bought out some years ago by The Little Greene Paint Company and in our quest, as a leading high quality paint manufacturer, to constantly improve our paint formulations and colour palette for this high-end brand, we have consciously made changes to update our contemporary offering.
We appreciate you sharing your experience.
The Paint and Paper Library Team
Gloriously amazing paint!!
I had never heard of P&PL before visiting Brewers Decorating Centre and I'm so glad I discovered them. Their paints have to be THE best I have ever used. 1 coat is all it ever takes, the colours are just beautiful and quality if second to none. Will be recommending their paint to all of my clients
September 22, 2025
Reply from Paint & Paper Library
Dear Joanne,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Great service, great product
September 21, 2025
Reply from Paint & Paper Library
Dear Olivia,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
We’ve used Paint & Paper Library paint…
We’ve used Paint & Paper Library paint before and once again this paint didn’t disappoint. Went on so smoothly and covered well in two coats, so happy with colour and quality.
September 20, 2025
Reply from Paint & Paper Library
Dear Jenny,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Quality
I ordered samples of wallpaper from the paint and paper library, the samples arrived so quickly and were of excellent quality and information on the products was amazing. Overall the size, quality and information of choice is top marks.
September 16, 2025
Reply from Paint & Paper Library
Dear Amanda,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Ordered twice, never received any of orders
Ordered twice, never received any of orders. No resposnse to my emails asking where the order was.
September 18, 2025
Reply from Paint & Paper Library
Dear Annalaura,
Thank you for taking the time to leave this review and I am very sorry to hear you have not received your requested Colour Cards on two occasions.
I have ordered these direct with the Sample Room and you should receive these in the next couple of days.
Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.
The Paint and Paper Library Team
I recently ordered paint samples…
I recently ordered paint samples from Paint & Paper Library. The colours and the quality of the paints are absolutely amazing – truly inspiring and of the highest standard. Unfortunately, I never received a reply to my email regarding international shipping, so I had to place the order indirectly through a family member. While the products themselves exceeded my expectations, I was a bit disappointed with the lack of customer service response.
September 16, 2025
Reply from Paint & Paper Library
Dear Katarzyna,
Thank you for taking the time to leave this review.
We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.
We are however very sorry to hear you are disappointed with the lack of response to your email enquiry regrading international shipping. We do have an export team and you can contact us on export.orders@thelittlegreene.com for international deliveries and/or Stockists.
Thank you again for sharing your feedback with us.
The Paint and Paper Library team
paint is wonderful to use
paint is wonderful to use , have done for years . good colour choice . quick safe delivery.
wouldnt use any other .
September 12, 2025
Reply from Paint & Paper Library
Dear Lynda,
Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.
We really appreciate your lovely comments and hope that you continue to enjoy using our products.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
prompt delivery of the paint chart
prompt delivery of the paint chart, together with very helpful colour ideas. Great colours too!
September 7, 2025
Reply from Paint & Paper Library
Dear Sylvia,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card & Brochure offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Reply from Paint & Paper Library
Dear Tom,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Nice company for wallpaper
I've ordered some samples from this company and they came in a lovely paper envelope with a nice letter. Everything was neatly packed and so presentable. It came quicker than I expected it.
September 3, 2025
Reply from Paint & Paper Library
Dear Venus,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Great service and communication
Great service and communication. You get what you pay for.
September 3, 2025
Reply from Paint & Paper Library
Dear David,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library ordering service and fast delivery.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Excellent company
Excellent company. Quick online response and speedy delivery.
Beautiful paper and paints to be found here.
August 28, 2025
Reply from Paint & Paper Library
Dear Deborah,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Little Greene's Colour Card & Brochure offering, as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Little Greene Team
Reply from Paint & Paper Library
Dear Duncan,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint colours as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Reply from Paint & Paper Library
Dear Marie,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Little Greene's Wallpaper Sample offering.
Thank you again for sharing your feedback with us and we hope you enjoy using our products.
The Little Greene Team
Good quality paint
Good quality paint, but colours selection is not as good as other brands
January 12, 2025
Reply from Paint & Paper Library
Dear Linda,
Thank you for taking the time to leave this lovely review! We really do appreciate your comments, it is always great to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.
We are however sorry to hear our range of colours do not match your expectations and we hope you are able to find your perfect colour.
Thank you again for sharing your feedback with us.
The Little Greene Team
Reply from Paint & Paper Library
Dear Elizabeth,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Great service and beautiful and very…
Great service and beautiful and very useful colour card received
August 15, 2025
Reply from Paint & Paper Library
Dear Christina,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and paper Library's Colour Card & Brochure offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Speedy delivery and look like gorgeous…
Speedy delivery and look like gorgeous products. Just ordered the colour card in anticipation of a refresh but will be back
August 8, 2025
Reply from Paint & Paper Library
Dear Carla,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card.
Thank you again for sharing your feedback with us and we hope you enjoy using our products.
The Little Greene Team
Good paints, poor customer service
I am an architect. I am aware that Paper and Paper Library is now connected to Little Greene.
I wanted a Paint and Paper Library colour card to be able to specify these paints. I had difficulties ordering online so I made contact through the Chat, and was promised the chart. I waited several days but nothing was delivered so I called: I was told that, if the card had been promised, it would arrive, and it would come as a parcel so would take 5-7 days. I asked why a parcel for a single colour chart and was told 'because that is what we send'.
Days passed and I received a parcel which contained the wrong information - a Little Greene colour chart plus thick brochures and gimmicky leaflets. If I had wanted Little Greene products, I would have asked. It was infuriating that I had also had to wait for a parcel delivery which included brochures and gimmicky leaflets that I had not asked for or wanted.
I called again to ask for the correct colour chart, and eventually received this after about 10 days.
The delay caused inconvenience and embarrassment in my work activities.
Presumably you want to sell your products, so it is not helpful to your customers to make them feel as if you are doing them a favour by sending them information they ask for, and then take nearly two weeks to do so.
August 6, 2025
Reply from Paint & Paper Library
Dear Kathy,
Thank you for taking the time to leave this review and we are very sorry to hear you have had a very poor experience with ordering a Paint and Paper Library Colour Card and we understand this has caused needless stress and inconvenience.
We appreciate you bringing this to our attention and we will review our processes to ensure accurate and timely deliveries in the future.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.