PAJ GPS Reviews 

386
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and support, highlighting the staff's helpfulness, kindness, and prompt responses. Many people appreciate the personalized approach and the quick resolution of any issues, often receiving replacements or solutions without additional costs. The products themselves are generally well-regarded, with many finding them accurate, easy to use, and effective for their intended purpose, such as tracking vehicles or individuals with dementia. However, some reviewers mentioned that devices occasionally stopped working, and a few found the battery life challenging or had difficulty understanding product differences.

What people talk about most

Product

People report positive experiences with products, with many reviewers praising the devices as excellent,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and even calling... See more

Service

Users describe positive interactions with service, highlighting superb, fast, and professional assistance.... See more

Staff

Consumers find staff to be exceptionally helpful and responsive, often praising their kindness and efficiency... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service, often noting immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using them for years and when k tell you they’re amazing, believe it. Today I had an unexpected issue and kemel, my lovely customer services representative was just amazing let me tell you.... See more

Company replied

Rated 5 out of 5 stars

Owning an animal is a responsibility. Had dogs for 40 years and then 10 years ago wanted a tracker system for hound dogs. My two ridgebacks have had PAJ units for 4 years now. Not just the system i... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly, nice device and I would recommend it for anyone for security in fast moving life. Not sure about speaker function, never needed but anything else perfect! The size isn’t too bi... See more

Company replied

Rated 5 out of 5 stars

The original GPS tracker stopped working and no trobleshooting could bring it to working order again. I contacted the support channel, described the situation and quite promptly a brand new version wa... See more

Company replied


Company details

  1. GPS Supplier
  2. Car Security System Installer

Written by the company

Protect what you love with our GPS Tracker - Everytime and everywhere. With our differnt FINDER devices you able to protect your Cars, Pets, Persons and any object you want.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(386)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Produkt

Hello

Great product, we already have the second one, the app works perfectly, great design. Very good customer support if there are any problems, we only buy tracking systems from PAJ.

November 28, 2024
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you for your positive review. We are very pleased that you are satisfied.
Best regards, Your PAJ GPS Team

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Rated 5 out of 5 stars

It’s a very good GPS

I purchased five Salind 08 4G OBD GPS trackers, and I’m incredibly impressed with their performance. The plug-and-play feature makes it super easy to install—just plug it into the OBD2 port, and you’re good to go. No hassle, no complicated setup. The real-time tracking feature works flawlessly both via the app and browser (iOS and Android), providing accurate location updates instantly.

The fact that it’s compatible with both cars and other vehicles adds versatility, and the 4G connectivity ensures consistent and fast data transmission. I also love that I can access tracking details remotely at any time, which gives me peace of mind knowing where my vehicles are. The app is user-friendly, and setting up alerts and notifications is a breeze.

If you’re looking for a reliable and easy-to-use GPS tracker with seamless online tracking, I highly recommend the Salind 08. It’s definitely worth the investment!

October 31, 2024
Unprompted review
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Reply from PAJ GPS

Hello, thank you very much for your great review. We are very pleased that you are so happy with our devices. Best regards, Your Salind GPS Team

Rated 5 out of 5 stars

Brilliant tracker

Brilliant tracker. Accurate and stays connected so long as you have a 4g signal. Great app and map functionality is brilliant. Customer service is unbeatable. Recommend.

October 16, 2024
Unprompted review
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Reply from PAJ GPS

Hello, thank you very much for your great review. We are very pleased that you are so happy with our devices and customer service. Best regards, Your PAJ GPS Team

Rated 1 out of 5 stars

No UK customer support only US…

No UK customer support only US telephone number

September 11, 2024
Unprompted review
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Reply from PAJ GPS

Hello, thank you for your comment.

It is true that we do not have a local employee in the UK, but you can of course still reach us regularly via the following communication channels; you can also arrange a callback using the telephone number:

Customer Support: +49 (0) 2292 39 499 59

Written communication at:

support@paj-gps.com
WhatsApp: +49 (0) 176 57 810 417

Best regards, Your PAJ GPS Team

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Rated 2 out of 5 stars

The app can randomly log you out but…

The app can randomly log you out but never had an issue logging back until Friday 30/08. I tried to login in using my biometrics only to be told my username and password was incorrect, I didn't put in a username and password and my fingerprint hasn't changed.
I have had several people - sounding like bots as all the responses are the same, telling me I am entering my data incorrectly. It's my finger!!! I can log into the Web browser using my password and username just not the app....why? Please fix this

August 30, 2024
Unprompted review
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Reply from PAJ GPS

Hello,

You are in contact with our colleagues via WhatsApp; our IT department is looking into your request and will get back to you as soon as possible.

We very much hope that we have been of assistance to you and will be happy to answer any further questions you may have.

kind regards, Your PAJ team

Rated 1 out of 5 stars

Device does not connect to the app

After weeks that the device didn't connect to the app, they change it for me and it is still not working. It was been weeks that I am trying to solve the problem with costumer support but the don't intend to help as I see. They said also they would contact me again yesterday but no contact from anyone. If you want the device for a human as me, it can be dangerous as it might sudently do not connect to the app so you don't know where the person is. I do not recommend it at all

June 18, 2024
Unprompted review
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Reply from PAJ GPS

Hello,

We are sorry that you have experienced such problems with your device, and we will do our best to help you promptly and effectively via our customer service.

Therefore, please contact our customer service again via the selected communication source. Unfortunately, we were unable to find a direct reference here under the nickname Lady Bird.

Best regards, Your PAJ GPS Team

Rated 5 out of 5 stars

Excellent product

Excellent product and such a good price!
Really easy to use with great functionality and features.
Definately will buy more.

April 25, 2024
Unprompted review
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Reply from PAJ GPS

Good day,
Thank you very much for the excellent 5-star rating!
We are pleased to hear that you are completely satisfied with both the tracker and the portal.
Should you have any questions or suggestions, please do not hesitate to contact us.
Best regards,
Marcel from PAJ team

Rated 5 out of 5 stars

5star.but charge cable stupid and poor connection

Great little GPS tracker. Very sensitive. Additional shock alert very useful. WhatsApp helpful
My only dislike and it's important is the stupid magnetic charging cable that's keeps falling off as magnet is not powerful enough , needs a standard plug in "c" plugsocket. Otherwise yes I recommend

January 30, 2024
Unprompted review
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Reply from PAJ GPS

Hello,
we want to thank you a lot for your 5-star rating - we are really happy, that you are satisfied with our tracker and the support we offer via WhatsApp.
We also really appreciate your feedback regarding the magnetic charging cable, and we will definitely try to improve those in the future or completely switch to USB-C cables.
Best Regards
Your PAJ Team

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Rated 5 out of 5 stars

how fantastic

how fantastic, a product that works and so easy to set up.

currently using 2G tracker and knowing these will imminently stop working as the 2G phone system will be switched off I opted to go for the PAG easy finder 4G and was so surprised to find it comes with the SIM already installed and for just £5.5 PCM it tracks covers the cost of the SIM data I'm very happy with this product and couldn't recommend it more highly setting up is very simple just sign up for the monthly/yearly or 2 yearly plan (the cost per month reduces the longer you go for, charge the unit up fully then turn on, mine located within 2 seconds and of course was very accurate.

January 6, 2024
Unprompted review
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Reply from PAJ GPS

Hello,
Thank you very much! We are very pleased about the positive review and a very pleased customer.
Best Regards Team PAJ

Rated 5 out of 5 stars

THATS RL SERVICE!!!

I had some issues setting up my device and couldn't manage to figure it out by myself. I sent a short message to PAJ and recieved a reply within a couple of minutes.
At first I thought that I'm recieving preset messages, but after a few messages I felt that I was taken serious as a customer.

I really appreciate the support Mr. Lukas and Mr. White offered me. Keep it up!

December 19, 2023
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello Dan, we are really pleased that you were helped by our agents.

Please let us know when you need more help, we are up to help you as soon as possible.

Rated 1 out of 5 stars

My advice gained from my experience…

My advice gained from my experience with this company is avoid them. I have two trackers used to protect my property and was notified that they had renewed my subscription without informing me of the renewal or cost. Their answer was to refund my money and block my trackers. No warning they just did it. Now they refuse to answer and emails and won’t let my subscribe. SHOCKING. Avoid them.
I’ve read your reply. At no time did I say I wanted to cancel my subscription. All I did was point out that I would like to have been informed before you took money out of my account. Is that unreasonable? You cancel my subscription without informing me. You have left my property at risk of never being recovered is stolen. As for contacting me you have my full contact details. Who buys two trackers to use for a year. Your company have failed to conduct yourselves in a correct and business like manner.

December 4, 2023
Unprompted review
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Reply from PAJ GPS

Hello David, as we understand you didn't want to be renewed, we canceled your subscription and refunded your money, we are very sorry if this was not what you were asking for, please we would like to fix this problem as soon as possible, can you provide us a phone number or e-mail privately?

Thank you.

Rated 5 out of 5 stars

Amazing company doing it right

I actually reached out to the company for a review of there gps trackers as I had one of these previously. They was more then happy to work with me. We'll worth it this company as come on a long way but still needs more added. The tracker is very accurate if going for a 4g one. Not one but twice has this tracker has recovered my bike twice from being stolen. The app is amazing being updated all the time with a button to refresh it yourself how cool is that not many tracker have. I believe that the company is working with the community. I would definitely would love to see 24/7 monitoring. For motorcycles I also really hope they can get Thatcham approved. Apart from that it's a amazing tracker for the price the one I've been writing about is a the 4.0 battery connected 4g 2.0.

November 19, 2023
Unprompted review
PAJ GPS logo

Reply from PAJ GPS

Hello, thank you for your review, we work to give the best service to our customers.

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Rated 5 out of 5 stars

Fast friendly delivery!

Fast friendly delivery!
Well packaged and easy to follow instructions.
Easy to attach with the powerful magnets and great to have the long battery life.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

I got the PAJ GPS to keep track of my…

I got the PAJ GPS to keep track of my suitcase while traveling this summer due to all the horror stories coming out of the airport. I just got back and only have good things to say! I have the app on my phone and I was able to track my bag to ensure it arrived in the airport with me both to and from my destination. It was so easy to set up and use and well within my budget. Great little device for some peace of mind!

August 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Easy Finder is awesome for parents wanting to give kids a little freedom

We have been using the PAJ-GPS Easy Finder for two of our children and they have been amazing. For our daughter who was completing the Duke of Edinburgh Bronze award it gave us peace of mind knowing that she was safe and enabling us to work out when we needed to leave home to collect her.

We have also used the Easy Finder for our 9 year old when we went to a weekend festival, it allowed us to know that he was safe at all times should he get separated from us.

Finally, our daughter and friend used the Easy Finder at the festival so that we could give them the freedom to explore the festival whilst giving us the knowledge of where they were.

The app is really easy to use and very accurate, I would highly recommend. We especially love the subscription options which means you can use them regularly or just for specific occasions or holiday periods.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Do you ever feel that like penalty shoot outs that the Germans are just better at everything?

Do you ever feel, like with a football match, that 2 teams run around with a ball for 90 minutes and then the Germans Win? (Gary Lineker).
If you know this feeling and are looking for the best GPS tracking systems for your personal or business use then PAJ GPS have got you covered. They offer a wide selection of products and peerless Customer support. Don't bother with other products, you know that the Germans do everything just a little better than everybody else. Go to the PAJ website or purchase from Amazon or other well known retailers. Protect what you love with PAJ.

July 14, 2022
Unprompted review
Show reviews in all languages. (386 reviews)

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