Patient Access Reviews 1,185

have been trying on various occasion to order repeat medication when set up account originally used memorable word now they send text which I have informed them of on a few occasions so still battling to access repeat medication which I require have actually had to go to dr surgery to get script this is not acceptable my memorable wordis unique to me txt can go astray

Added. I can sign in now but they have an old mobile number. I changed it with my GP many, many months, if not years ago but they try to send a code to the very old number and I cannot change it. They need to talk to the GP surgery. My last review was 2021 and it is not better now. I still cannot access so-called Patien Access. More lack of access

This app is not for patients who are ill or infirm it is for tech giants, who want to prove that their idea is a good one and better than a simple phone call for making an appointment.

It's not helping patients in accessing personal data, but locking them out from it, in the name of data protection. It's a most complex way that there has ever been to make an appointment, get blood results, and by no means an aid to informed choice.

Many much needed appointments in the name of an individuals health may not be made out of lack of access to doing this through the app and will to individual patients being iller than before... even the young born to App Access will consider this one mind blowing...... the question is why? This is all beyond personal data protection and more a preventative of patients accessing their own data.

Sorry techies this one is a fail.

I have been using this app for a number of years and only had one problem which was resolved, now all of a sudden it lets me sign in,sends a verification code and when I put it in it signs me out. I have contacted the company but are totally hopeless in helping this time, now i have to use the automated phone service at doctors to order or take my repeat prescription line round to them, so inconvenient when you are working. Get it sorted patient access.

Making things too complicated, no i have to go to an authenticator app, im 88, blind and hardly read. Just keep it simple. Also id guess 90% percent of people are using the app to order repeat prescriptions, so why not have this option highlighted in big bold letters and have it the first thing we see when opening the app.

Absolutely useless another way of cutting back on employing staff & it doesn’t seem to matter that it doesn’t work the only thing it’s good for is promoting Private Care.

Once you get past the well-documented registration nightmare, what you'll find is even worse.

Under 'Patient Services', one option out of six is for NHS patients — ordering repeat prescriptions. The other five are links to private, paid health services. The rest of the app is wall-to-wall sliding ads and flashy links to private doctors and clinics.

This is a private company that has been handed a privileged position as the sole gateway between NHS patients and their GP. Patients don't choose this app — your surgery uses EMIS, so you're stuck with it. That makes you a captive audience, and they are exploiting it. The repeat prescription function is just the hook that keeps you opening the app, guaranteeing regular exposure to selling content.

This isn't a healthcare app with some ads. It's a marketing platform with one NHS function attached. If you want to see what a patient app should look like, try MyChart — used for NHS secondary care in Northern Ireland. Clean, ad-free, and entirely focused on the patient. Patient Access is the polar opposite and a scam targeting NHS patients. Disgraceful.

Tried yo get into patients access 23nd Feb 2026. Never had any problems before now just doesnt work cant get into this app tried numerous times had to give up

At best all I can do with this app is request repeat prescriptions. Even the medication reminder fails to function. If I could give zero stars I would.

Been using this site(LOL) for a few years now and it's been handy for repeat prescriptions till recently. Tried three times this last week but it kept asking me to verify myself. I sent two mails to their 'technical support' 3 days ago but had nothing back. When I did manage to get into the site, I was only given a choice of 'smear test', which for a male, is of no use at all (this it normal!) this is a totally useless site for anything other than repeat prescriptions (if your lucky) but nothing else, apart of course private health companies! What a waste of tax payers money!

Patient access shut down again
Only use it once a month to order repeated prescriptions.Always get stressed thinking will it work or not.Why do things not work in this country any more
.

I set up an account a few months ago. When I tried to log in this morning it told me my password was incorrect, so I clicked on the 'forgotten password' link, which resulted in an email thanking me for registering with them, even though I am already registered. Further down in the email I found a link for resetting passwords, which just took me back to the inital sign in page. Useless.

I hate it very much. Nowhere to complain. Never able to access. Thousand levels of factors of authentication to put you off and try to kill you especially when you are feeling sick and need help. I hate NHS because of Patient Access but I have no choice. Pathetic!!!!!!!!!

I used the service for a long time - good thing as it avoids having to use the telephone and makes ordering repeat prescriptions easy. Well... Apart from the annoying security stuff and constant badgering to install an authenticator. However, recently I tried to log in as usual to no avail as the text message verification code would not arrive. I tried everything. I even set up a new account under a new email and new details as provided by my GP but PA wouldn't accept this saying that the details are invalid and claims the "GP practice is not supported". I give up.

I use a password manager so I have secure passwords but need not remember them. Two weeks ago, and ever since, the site says my password is invalid. It can't change on my side, so what has happened? I have now sent three help desk requests asking that they check my account and find out what is blocking my access. Have I been hacked, although with my security that is difficult? Obviously confidentiality is essential and legally required (GDPR) in health records. Despite this they simply ignore me. Highly unprofessional and irresponsible of them, in my opinion.

Even ignoring the bugs, terrible UI, login issues etc. the whole system just makes everything slower.

Seemingly gone are the days where you order a repeat prescription and can collect it from the chemist the next (or sometimes the same) day, which sucks when this is medicines people need.

My GP referred me for a hospital appointment in March 2025 for which I recieved a confirmation letter and am still waiting for an appointment (now January 2026).
Logged into Patient Access on PC to check for an update and all my details, referral letters and previous appointments are gone. There's no record of anything. Followed instructions to download an authenticator app and re-authenticated myself and still nothing. Logged into the NHS and it says there are no referrals, then says "This Service is managed by Patients Know Best" Who on earth are they?
Logged back into Patient Access and when I select to make a GP appointment it sends me to external websites to make a private appointment.

They've achieved their goal..... I've given up and will just suffer for the rest of my life.

It should be renamed "Patience Lost" or "Patient No Access"

Complex, frustrating and ineffective.

Terrible - I had an issue with my patient access account due to my iphone sim being deactivated and was not able to log in as I could not receive text message for code/authentication so I am locked out. I tried to contact patient access support but found you can only do this by email and so there is a waiting time/delay and you can't actually speak to a person. They advised me to delete my account and re-register which I did by using the instructions in the email they sent me. I know am having more problems with re-registering as it seems my account still exists even though I used the delete link. The GP staff are not very help full and trying to deal with patient access support by email is not helpful either. Which is great for me as I have no access now so can order vital medicines I need. There should have been an alternative if you could not receive the text codes to gain access. Utterly shocking.