Over account management is pretty shody. Then we received an email informing us of a 22% price increase mid way through our current contract. I don;t think that is a reasonable and trustworthy... See more
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See what reviewers are saying
Speed? Helpfulness? Everything is here. I used many different payment services before but I've never seen fastest responses like this. I asked my all "long" questions and Eleonora answered them patien... See more
Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up. They tried to lure me back with the promise of an Amazon vouche... See more
Company replied
I really don't understand some of the bad reviews that are posted here. We've been working with Payhawk since a few weeks and so far the experience has been AWESOME! The initial demo went smoot... See more
Company replied
Company details
Written by the company
Payhawk is an AI-native spend management platform that orchestrates company spending across Bills, Cards, Expenses, Travel, and Procurement to give finance teams maximum control, automation, and visibility. The platform combines a global money account with powerful automation and AI agents that enforce policies, budgets, and approval flows on every payment while giving employees a seamless spending experience. Payhawk includes specialized AI agents designed to streamline different areas of company spending: • Finance Controller Agent – automates routine finance operations and reduces manual reconciliation work. It also includes Agent Fetch, an AI-powered capability that automatically retrieves missing receipts and invoices directly from supplier portal attaching them to transactions so finance teams no longer need to chase employees or suppliers for documentation. • Payments Agent – helps employees resolve card and expense-related issues in real time. It enables instant self-service support for problems like failed or blocked transactions, provides real-time updates on reimbursements, per diems, and mileage status, and answers policy-related questions. • Procurement Agent – manages purchase requests, approvals, and purchase orders in one place, helping companies ensure spend is approved before it happens and aligned with company budgets. • Travel Agent – simplifies business travel by integrating booking, payment, and expense management into a single workflow, reducing manual expense reporting and improving policy compliance. Payhawk allows companies to manage all types of business spend in one platform, transforming processes around Travel, Cards & Expenses, Bill Payments, and Procurement. Companies can adopt these modules gradually or implement them together to create a unified spend management system. The platform also provides a global money account that enables companies to operate internationally with ease. Customers can issue corporate cards, manage multi-currency accounts, and make supplier payments in over 150 countries and 115 currencies. Payhawk supports dedicated IBANs, local payment rails such as SEPA, ACH and Faster Payments, and highly competitive FX rates. A key differentiator of Payhawk is its deep accounting and ERP integrations. The platform is built with strong accounting logic, enabling seamless syncing with systems such as Microsoft Dynamics, NetSuite, Exact, Xero, Sage, Pennylane and QuickBooks. This allows finance teams to automate reconciliation, maintain accurate financial records, and reduce manual data entry. Headquartered in London with offices across Europe and the US, Payhawk serves mid-market and enterprise companies globally, including brands such as Luxair, Babbel, and Vinted. By combining automation, global payments infrastructure, and AI-powered finance agents, Payhawk helps organizations reduce manual work, improve financial control, and give finance teams more time to focus on strategic decisions.
Contact info
Chancery House 53-64 Chancery Lane London WC2A 1QS , WC2A 1QS, London, United Kingdom
- +44 20 4586 5402
- sales@payhawk.com
- payhawk.com
2.8
Average
273 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
This was my first time using Payhawk…
This was my first time using Payhawk and I needed a little guidance. My initial question was answered in less than a minute and the agent was very helpful
July 28, 2022
Unprompted review
Reply from Payhawk
Hi Neil,
Thank you! We’re so grateful that you took the time to share your feedback with us and we are happy to hear we could answer your question. It’s our pleasure to serve our customers.
Have a wonderful day!
Kind Regards,
Kristine
Payhawk.com
great service and support
The onboarding and support if needed is of high quality! I real recommendation to use Payhawk and its services
July 28, 2022
Reply from Payhawk
Hi,
Thank you for the glowing review! We're so glad to see you happy and that you have been onboarded and supported well! Making the day-to-day simpler, smarter, and better organized in finance is what we strive for.
Wish you a nice day ahead!
Kind Regards,
Kristine
Payhawk.com
Great support
Great support, very kind and very good attention, resolved my problem efficiently. thank you!
July 27, 2022
Unprompted review
Reply from Payhawk
Hi Beatriz,
Thank you so much for your nice 5-star review! We are super happy to hear that our support team has resolved your issues and provided you with excellent service! :) I’ll make sure that the team receives your feedback.
Kind Regards,
Kristine
Payhawk.com
Disappointing.
Disappointing.
The system is self intuitive for use and the interface is definitely user friendly.
My personal advice:
- For being advertised as a superior expense management system, it lacks basic functionalities. For instance, as part of the OCR process, the system does not automatically checks the validity of a VAT number against public VIES source. It would be helpful, if such functionality can be implemented and as part of the OCR process if a discrepancy is identified between the name of the customer as per the invoice against what is listed as part of the public VIES records, to update the information accordingly within the system. We fully understand that this will not always be possible as some jurisdictions do not share the legal name of the entity owning the specific VAT number but at least, it will be clear that the VAT number is valid. Lack of such functionality resulted of same level of manual input in reviewing expense invoices as before as we have primarily cross border purchases where VAT reverse charge procedures apply and having correct VAT details are imperative.
- Listen to your customer and what their needs are. We made it clear from the beginning that we are looking into Payhawk because we would like to automate parts of the expense management process. However, all we talked about was the cards. We do fully understand that the cards / cashback are meant to be one of the main perks but not all customers get the platform just for the cards and we made that pretty clear.
- Improve your communication with the banks you work with and shorten the period for opening accounts that are not denominated in EUR / GBP. In our case that took 3 weeks and number of follow ups and pushes from our side.
- It will be very helpful if you could work on functionality allowing to exchange funds from one currency to another within the platform. For instance, if you do not have sufficient amount of GBP, to be able to transfer from your EUR balance. I totally understand that this will come at a price but sometimes when in need of funds in specific currency and the bank transfer takes some times, that could be a very valuable option.
July 27, 2022
Reply from Payhawk
Hi,
First of all, thank you for sharing your feedback and for taking the time to give us a review! We’re sorry your experience didn’t match your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. I have followed up on your case internally and your Customer Success Specialist is already working on the details together with our product teams on finding the best solutions. We have a lot to improve and are constantly working on improving our product. Your detailed and well-described feedback is very useful and well-received by our teams. Once again thank you for your time for leaving this review and for bringing this to our attention!
Kind Regards,
Kristine
Payhawk.com
Not great not terrible
The idea is right in general but UX needs improvements - not enough details and progress tracking of expense reimbursement orders, OCR-autofill makes mistakes
July 26, 2022
Reply from Payhawk
Hi,
Thank you very much for the feedback and the review! We are sorry to hear that you are not fully satisfied with our product. I have forwarded the feedback both to your Customer Success owner and the product team, so the feedback and improvements point can be taken into consideration. We are constantly working on improving our product and feedback like yours helps us improve.
Once again, thank you for your time and have a great day!
Kind Regards,
Kristine
Payhawk.com
I like the tool but it needs improvement
I like the tool, however the status of the submitted expenses is not very clear at first sight. Also, there's no feature parity between desktop and mobile (on mobile, the status is even more unclear).
The CTA on the dashboard 'submit expenses' is misleading, as there's no action required. It makes one feel, one missed a step and forgot to submit something
July 18, 2022
Unprompted review
Reply from Payhawk
Hi Tobi,
Thank you for your review and for the feedback. Trust us when we say that it does not go unnoticed. I have forwarded it to our product team, so it can be taken into consideration when improving our product. We sincerely thank you for taking the time to share your thoughts with us.
Kind Regards,
Kristine
Payhawk.com
Everything self explaining
Everything self explaining, nothing missed so far. Like it.
July 18, 2022
Unprompted review
Reply from Payhawk
Hi Patrick,
Thank you very much for the 5-stars! Highly appreciated. I will let the product team know that you are satisfied with our product and I can assure you that we are working on constant improvements to make it even better.
Wish you a great Friday!
Kind Regards,
Kristine
Payhawk.com
Easy to use and very fast support
Easy to use and very fast support - thank you, Sofia!
July 15, 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you for this nice review! We are glad to read that you are satisfied with our product and the support of Sofia! She is an amazing support specialist and we will let her know she has been able to help.
Kind Regards,
Kristine
Payhawk
Sofia is very helpful and answers all…
Sofia is very helpful and answers all our questions
July 11, 2022
Unprompted review
Reply from Payhawk
Hello Leandro!
Thank you for your 5-star review! I will make sure Sofia gets your kind words and I am sure they will put a big smile on her face!
We are all very happy to hear that all of your inquiries were met! If you need anything else at all, we are here for you so please do not hesitate to contact us back at any time!
Kind regards,
Radostina, Payhawk Support.
perfecta atencion
July 8, 2022
Unprompted review
Reply from Payhawk
Hola Carlos,
¡Muchas gracias por dejarnos una reseña! Mis compañeros y yo estamos encantados de saber que estas satisfecho con nuestra asistencia.
Que tengas un buen día :)
Sofia de Payhawk
Reply from Payhawk
Hello Dina,
Thank you for your review! It is always nice to see your name!
Your kind words are very much appreciated!
If you need anything at all, please do not hesitate to contact us at any time!
Always a pleasure assisting you, Dina! Hope you have a wonderful day!
Kind regards,
Radostina, Payhawk Support
Pretty good solution
Pretty good solution, specially for companies scaling up with payments, invoicing and bank transfers needs.
Their OCR is the best in the market, capable to read data in different languages and of course, the 3% cash-back! This allow companies to get their monthly service for free.
July 4, 2022
Unprompted review
Reply from Payhawk
Dear Ivan,
Thank you so much for taking the time to write this review and for the 5-star rating!
It is so fantastic that our product has made such a difference and hope we continue to support companies in the most efficient way!
We are here for you and hope you have an amazing day!
Kind regards,
Radostina, Payhawk Support
Fast and clear answers
July 4, 2022
Unprompted review
Reply from Payhawk
Hello!
Thank you so much for taking the time to leave us this review! We are thrilled that you found the service efficient and remain at your disposal at any time! Hope you have an amazing rest of your day!
Kind regards,
Radostina, Payhawk Support
Sofia was a great help and helped me…
Sofia was a great help and helped me sort out my issue both quickly and efficiently - thank you
June 30, 2022
Unprompted review
Reply from Payhawk
Hello Michelle!
We really appreciate you taking the time to share your experience with Payhawk and we are super happy to hear that Sofia was able to help you and provide you with excellent service! :) I'll forward the feedback to her right away!
Hope you have an amazing day!
Kind regards,
Radostina, Payhawk Support
Reply from Payhawk
Hi,
Thank you so much for the amazing review! It is extremely rewarding to hear that you were pleased with our service! Thank you for taking the time to rate us. I hope you have a wonderful day and please do not hesitate to contact us back at any time! We are here for you, always!
Radostina, Payhawk.com
Sofia was super nice
Sofia was super nice! She explained to me that my expense was correctly submitted and even checked with the internal team and came back to me the following day explaining why I was able to submit an expense without a category added. Thanks!
June 16, 2022
Unprompted review
Reply from Payhawk
Hi Marta,
Thank you very much for your review! It means a lot to us! I will inform Sofia that you were happy with her support, I am sure it will make her happy. In case you need further assistance please do not hesitate to reach out to our support masters, they are always happy to help.
Warm Regards,
Damyan payhawk.com
Very good customer experience
June 15, 2022
Unprompted review
Reply from Payhawk
Hi Anthony,
Thank you very much for your review! It’s our pleasure to serve our customers. Have a wonderful weekend!
Kind Regards,
Damyan payhawk.com
Great as always!
Sofia always solves the problems really fast. When I make a request, I know it's being taken care of.
June 15, 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you very much for your review! I will let Sofia know about your praise, I am sure it will make her smile. We are super happy to hear that Sofia provided you with excellent service! :) I’ll make sure that she receives your feedback. Have a great weekend!
Warm Regards,
Damyan payhawk.com
Very easy to use
Very easy to use. With small details that are learned along the way, but with the full support of our contact. Highly recommended!!
June 14, 2022
Reply from Payhawk
Hi,
Thank you so much for the kind words! We are all super happy that you were left with such a warm feeling and are satisfied with the support you were provided with! I hope you have an amazing day ahead and please do not hesitate to contact us at any time if you need any further assistance.
Kind regards,
Radostina, Payhawk.com
All good so far.
June 14, 2022
Reply from Payhawk
Hi,
Thank you so much the great review and for taking the time to rate us! It is always nice to hear that our customers are satisficed with our service!
Have a wonderful day ahead!
Radostina, Payhawk.com
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