Google Payments Reviews 305

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment processes, citing billing discrepancies and issues with card recognition. Customers frequently reported difficulties in obtaining refunds, with some waiting extended periods without resolution. Reviewers also expressed frustration with the subscription management system, noting unexpected charges and a lack of control over auto-renewal. The customer service was widely criticized for being unhelpful and unresponsive, leaving many feeling their concerns were not addressed. Overall, consumers found the service unreliable and difficult to manage.

What people talk about most

Payment

People report negative experiences with payment, citing unauthorized charges and difficulty resolving issues.... See more

Refund

Users describe negative interactions with refund processes. Many reviewers report difficulties obtaining... See more

Subscription

Customers express significant dissatisfaction with subscription services, often reporting unauthorized... See more

Customer service

Clients express significant dissatisfaction with customer service. Many reviewers report spending hours... See more

Service

Reviewers highlight negative aspects of service. Many customers express frustration, describing the service... See more

Based on these reviews

Rated 1 out of 5 stars

It's extremely unfortunate for everyone (excluding Google), but I've used Google in almost every facet you can think of, and until recently, I've been one of the biggest advocates (w/o sponsorship, no... See more

Rated 1 out of 5 stars

Was purchasing some clothing items recently and was not using Gpay was using Credit Card to make the payment when my phone suddenly pinged for no reason! I never had the Gpay App open but before inser... See more

Rated 1 out of 5 stars

I bought a CAD 40 camera from Wyze and did not authorized their subscription. First they deducted CAD 27 from my master card without my authorization via Google payment. I did not notice it earlier.... See more


1.2

Bad

TrustScore 1 out of 5

305 reviews

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Rated 3 out of 5 stars

Thank you for Google pay customer care…

Thank you for Google pay customer care number/-09831993360//
Awful experience. Used Google Pay to order on JustEat, the restaurant declined the order and refunded me via Google Pay, and I never saw a penny of it. This was a month ago, and the transactions have completely disappeared. I used the online chat function to query this, and the agent was quite rude and very clear that there was no problem. I won't be using

September 19, 2020
Unprompted review
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Rated 2 out of 5 stars

Go with someone else, e.g. PayPal

You can only send/receive money as far as I know in the US & India. Dashboard and overall layout is lackluster and unoriginal, even their logo is "bland". Depending on where in the world you live, using it is not even remotely worth it. You can tell that Google just wanted to get on the payment processor bandwagon when they saw the potential in it, looking at others e.g. PayPal or Payoneer, Stripe and so on...and their engineers lack the experience and knowhow/knowledge to do so.

Go with an actual Payment processor like the ones I mentioned before; NOT Google Pay.

August 10, 2020
Unprompted review
Rated 3 out of 5 stars

Money was stolen from my card

Money was stolen from my card. They reviewed the complaint 1755-5347-8094 and said that my family bought something from them. Brazen theft. The card was reissued.

Thanks to trustpilot I have got my money back.
I am glad that Google pay attention to reviews. Thank you!

August 10, 2020
Unprompted review
Rated 1 out of 5 stars

Only accepts cards with full names. Sneaky game transactions.

Noticed a transfer I don't remember making. Tracked it down to a game on my phone I played for free. I removed the credit cards from Google Pay. As I did so I noticed one had a notice for incomplete info. It seems Google won't accept initials even if that is the exact name on the card. I don't trust Google Pay and won't ever use it again.

July 8, 2020
Unprompted review
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Rated 1 out of 5 stars

Google pay allows vendors to sneak in…

Google pay allows vendors to sneak in payment when getting free software for limited period and switch to paid without consent or rather if you forget to cancelled the charges are applied.

I have rather bad experience with Google pay and now very wary. I cancelled and terminated Google pay. I don't think I ever trust Google pay again. This is not honest and Google not doing anything to discontinue this kind of practice leave very bad taste and bad reputation for a big organisation.

Think on your social responsibilities to the society.

Regards
Leonard Leow

May 30, 2020
Unprompted review
Rated 1 out of 5 stars

Fraudulent activity ignored and not interested

Very poor customer service in a fraud case! Be very careful having your cards listed with google pay, as if there is any suspicious activity there response is just that it must have been a family member! How ridiculous, even when you have points which point towards fraud/ unauthorised transactions they will not help at all. There stance on fraudulent activity is shocking for a company of this size and obviously care very little for there customers.

May 28, 2020
Unprompted review
Rated 1 out of 5 stars

No scam support!

After supporting my payment to a fraudulent company, Google pay says it can’t be verified??? Therefore not supporting me with a refund!
THEY HAVE THE RECEIPT OF PAYMENT! You can not get a response from smokersunit, I’m sure they’ve tried..
I used Google Pay vs Bit coin or other available payment options because I trusted Google to vet the companies they pay to!
I was WRONG! Now... no response? They send you around in circles trying to contact them!
I would NEVER RECOMMEND, nor use them again!
Again.... another company who doesn’t care if their customers get scammed!!

May 14, 2020
Unprompted review
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Rated 1 out of 5 stars

I've been charged €90 for no reason

I've been charged €90 for no reason, I suspected that an unauthorised transaction happened. I reported the issue twice, Google Pay support keeps telling me that it might be a family member (something that I checked). They didnt even tell me from which merchant this transaction occurred or provided any details. Google Pay has become a massive scam that uses automated messages to shrug off money related issues.

May 14, 2020
Unprompted review
Rated 1 out of 5 stars

I don't believe on Google Pay Rewards

Hi actually I use Google Pay for paying bills and sending money .coming to the point of Rewards 2 or 3 times I got rewards u can win one lakh but when ever I scratch it. It says better luck next time I have stoped believing on Google pay rewards.

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

amount 3 Recommended Answers

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
4 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
3 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
3 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
3 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
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Apps, Android, Fix an issue or problem
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Original Poster - Line Gold
2 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
Apps, Android, Fix an issue or
Details
Apps, Android, Fix an issue or problem
Upvote (1) Subscribe
Community content may not be verified or up-to-date.
Original Poster - Line Gold
2 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
Apps, Android, Fix an issue or
Details
Apps, Android, Fix an issue or problem
Upvote (1) Subscribe
Community content may not be verified or up-to-date.
Original Poster - Line Gold
2 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
Apps, Android, Fix an issue or
Details
Apps, Android, Fix an issue or problem
Upvote (1) Subscribe
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Original Poster -

May 5, 2020
Unprompted review

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