Paypal Reviews 

41,718
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 3,786 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that customer support was completely unhelpful and unresponsive, making it nearly impossible to reach a real person when facing sudden account locks or failed transactions. Many individuals also expressed severe frustrations regarding unexpected long-term fund holds, missing refunds, and unfair dispute decisions that frequently resulted in unfavorable outcomes. The minority of people were satisfied with the platform, appreciating its initial ease of use and past reliability for standard money transfers. Some customers also noted that simple payment links and previous transactions functioned smoothly for straightforward sales without complications.

What people talk about most

Payment

People report negative experiences with payment, expressing deep frustration over unhelpful customer service... See more

Customer service

Users describe profound disappointment with customer service, highlighting that contacting support feels like... See more

Refund

Reviewers mention negative feedback about refund procedures, frequently highlighting prolonged fund holds and... See more

Service

Customers consistently note negative experiences with service, expressing deep frustration over unhelpful... See more

Product

Reviewers highlight negative aspects of product transactions, frequently reporting that they received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Allow fraudulent sellers to operate on their platform. Buyers guarantee is not worth a thing. The claim to have reviewed your case, then side with the seller, even though they have sold a defect... See more

Rated 1 out of 5 stars

Pay pal possibly the worst choice ive ever made to allow this company to handle my purchases ! Absolute nightmare to contact when anything goes wrong. I'd love to know how many other people have also... See more

Rated 1 out of 5 stars

Do not use paypal take your payments and buisness elsewhere. Just recieved a payment for a sale to friend via paypal and this was a sale needed to cover bills yet paypal put the money on hold and re... See more

Rated 1 out of 5 stars

If I could give less than a 1 star I would !! Been trying to close my account for 2 weeks after a company stole some money from my account. PayPal customer services was a waste of oxygen ! Luckily my... See more


Company details

  1. Payment Service
  2. also in
  3. Financial Consultant

Information provided by various external sources

PayPal giver dig mulighed for at sende penge til alle med e-mail. PayPal er gratis for forbrugere og virker problemfrit med dit eksisterende kreditkort eller checkkonto. Du kan betale gæld, låne kontanter, dele regninger eller udgifter med venner uden at skulle finde en pengeautomat eller dit checkhæfte.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

42K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

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1.4

All reviews

(41,718)

6,453 reviews in the last 12 months

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coaching

Rated 1 out of 5 stars

My money is being kept in hostage !!!

I have been fighting with PayPal for several weeks just to withdraw my own money.

I am self-employed and provide coaching services. As my business is still growing, I thought using PayPal would be a convenient way to allow my clients to pay in instalments. Unfortunately, withdrawing my funds has become a constant struggle.

For weeks, PayPal has given me one reason after another for withholding my money. I have completed every step they requested, yet they still cannot guarantee when I will regain access to my funds. When I asked to speak to a manager, I was told that none was available and that I should simply avoid logging into my account for 72 hours. Is that really supposed to be a solution? Even then, they could not guarantee that the issue would be resolved.

What kind of customer service is this? PayPal seems to have no difficulty accepting and holding people’s money, yet allowing them to access their own funds becomes a problem.

This situation is completely unacceptable, and I am extremely shocked by the way it has been handled. Think twice before opening a PayPal business account.

July 20, 2026
Unprompted review
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