While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The interface is simple, for regular mailings, i had no problem to open the account, and no problem to fill up on the account, and hopefully my letters reaches the destination address. Pickup Messag... See more

Rated 5 out of 5 stars

If you find yourself having to send out mail sometimes to people whether it is general letters, or covering letters with a CV this site is really handy. Especially if you don't have any stamps or th... See more

Rated 5 out of 5 stars

I live in Switzerland and I recently used it to send the contents of an email from a distant cousin in Australia to my elderly sister in the UK who has no internet or social media connection. It is... See more

Rated 1 out of 5 stars

Been using for years, spent a lot of money and has been great, yet this week I have several first class recorded letters with important legal notices just sitting there and haven't been sent. Supp... See more

Company replied

Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The interface is simple

The interface is simple, for regular mailings, i had no problem to open the account, and no problem to fill up on the account, and hopefully my letters reaches the destination address. Pickup Message appears to be normal. since Larus I Gudmundsson

January 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding - I have been using PC2Paper for years

I have been using PC2Paper for years. They're absolutely wonderful. Saves me a lot of time. Pricing is fair, reasonable and transparent. They offer lots of options that are useful to both non-urgent/mundane stuff but also professional correspondence for business - I very much like that I can opt for high-GSM paper - stapling, A4 envelopes, Special Delivery and Return Envelope for business/urgent correspondence. I recommend without hesitation. The only possible suggestion I could possibly think of is that on rare occasions, getting something to someone via Special Delivery is very urgent - perhaps in the future (obviously this would require cut-off times) - PC2Paper could consider offering Special Delivery by 9am and by 1pm services separately. Thank you for all the years of managing my mail!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Really handy service for people like me…

Really handy service for people like me without a printer.

A simple low bloat website that does what it says on the tin.

I looked around for something that did this years ago and come back very occasionally when I need it and glad it is there.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to everyone at PC2Paper for an easy and pleasant service.

PC2Paper is a service that is vital for me. My hand was damaged when I was a wee kid and so I cannot write eligible text other than my signature. As well as the above I am also housebound so this is a fantastic all in one solution for me. Saves my poorly hand and also means I can stay at home where I am safe. I have also recently subscribed to their real letterbox service which is helping me in other amazing ways. Thanks to everyone at PC2Paper for an easy and pleasant service.

June 8, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Painstaking website and hidden fees

REPLY: That is entirely incorrect. You only responded to my emails re closure of account this am and only in response to this review. PayPal do NOT usually charge fees for refunds - I have received many and not one has a fee levied. As I explained to you before you replied on here it is listed as a ‘conversion fee’. You claim there is no foreign exchange so suggest you take that up with PayPal as that is what it indicates.

Their website is a nightmare to use (as other long-term customers have reported) - if you don't have the exact credit already in place you end up having to start the construction of mail process all over again. It's caught me out one too many times so I've decided not to use the service any more. I have had to send multiple emails just to get the unused credit returned and have been mostly ignored. I was told as per their T&Cs they do not return unused credit (they have no right to do this by the way). Eventually they returned it minus a miscellaneous fee (about 10%). Regretting having ever used them. This is just not how you treat customers. Enjoy your extra fee Pc2 Paper - hope it was worth it.

June 8, 2023
Unprompted review
Pc2paper logo

Reply from Pc2paper

We are a bit confused, your email arrived at 8 June 2023 at 4:02pm and we responded at 4:09pm

Before close of business, we transferred back to your original payment method PayPal (on closure of your account), however PayPal incurs a fee on all transactions which is probably the fee you are seeing. We can assure you we have not placed a fee on this transfer.

Rated 1 out of 5 stars

I've used this service for 9 years and…

I've used this service for 9 years and would pay an additional amount per postal. I have just tried to use the service today and they are now asking for a £29.99 annual fee (Payg) or £60.00 annual fee. This is ridiculous; I was never informed. Anyway, I don't see why I should pay an annual fee when the website has not been updated in a decade; it is clunky slow and not easy to use. Anyway, I have used Clicksend instead, where I did not have to pay a rip-off fee.

May 29, 2023
Unprompted review
Pc2paper logo

Reply from Pc2paper

Hi Kevin,

Sorry you are not liking our service.

You do not need to pay an annual fee in order to send letters from our site. The annual fee is for the optional letterbox service we offer. A completely separate service allowing you to receive real letters through the post that are scanned and made available for you to read online.

Rated 5 out of 5 stars

Love their service and wish I knew…

Love their service and wish I knew about it before would have helped me a lot in the past. I found out about it during the pandemic. I have a medical condition and get tired often and anything I can do to save energy can be beneficial. Usually, when I need to post something I need to go to the library and print as the printers at home never work. Put the envelope together and post it at the post office sometimes wait in line and is usually black and white printing at the library. This service they do Color printing at a good price and they post for you and give you the tracking number so basically, they do all the work for you. Highly recommend it to everyone because saves time and is very practical.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I was outside the UK and needed to send a letter quickly to Companies House. DHL, UPS and Fedex quoted sky high prices to deliver the letter. I discovered Pc2paper right here on Trustpilot, uploaded my letter to their website and got the letter delivered the next day, for a fraction of the price the courier companies quoted.

October 11, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

I´m very happy with PC2Paper and don´t…

I´m very happy with PC2Paper and don´t want to miss this service.
As well the sending of letter as receiving letters with PC2Paper works excellent. I can fully recommend this company to everyone who has to do something with letters.

June 27, 2021
Unprompted review
Rated 5 out of 5 stars

Good option to avoid the post office queue

Great service option to send to folks who don't accept email correspondance and avoid you waiting in a post office queue. They support signed for and special delivery, so great when you need verification of a delivery. I like their option of copying a previous letter to edit to save a lot of time.
They also have a very responsive customer care team who solve issues quickly if you have any. When i have had an issue in the past they have responded and resolved within the hour.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Keep in touch with the elderly

This site has been a lifesaver for us. We are based abroad, and need to keep in touch with our non-internet using, 91 year old relative, who lives alone. PC2Paper enable us to not only promptly send letters, but also do internet based research on her behalf, as well as send photos.
I honestly would not wish to be without the site. It is somewhat "clunky", but forgiven for the service that it provides.

March 15, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Letters never get sent

Letters never get sent. Scam

August 4, 2020
Unprompted review
Pc2paper logo

Reply from Pc2paper

Hi Al,
I can see a record of having sent a letter on your behalf on 26/05/2020. I'm sorry if this did not arrive at the destination, however, our service is only to print and post the letter on your behalf, with delivery being carried by Royal Mail, much as if you were to post the item yourself. As such items can be lost in the postal service. If you would like to contact us directly we can look into the issue further for you.
I appreciate you might have had a bad experience with our service on this occasion, however, we would not still be in business after more than 10 years if we did not provide the service we advertise.

Rated 5 out of 5 stars

I just started using PC2Paper's service…

I just started using PC2Paper's service today. Topped up £5.00 and my transaction went smoothly. Already sent off two letters today. Easy to use interface and it works great. I do think it could definitely be optimized to look more modern and more support for mobile. Overall, great website!

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

A great service

A great service. Have been using this service for a few years now. Nearly all of our regular mail is sent using this service through a few zapier automations. All in all a great time saving service.

May 19, 2020
Unprompted review
Rated 1 out of 5 stars

I wouldn't recommend them at all

I wouldn't recommend them at all! They actually read your letters (which on their website they claim they don't) then want you to send a whole lot of info on yourself before they will send your letters.

January 11, 2020
Unprompted review
Pc2paper logo

Reply from Pc2paper

Hi Anastasie,

As mentioned in our email communication to you, it was necessary to limit your account on this occasion due to it being flagged as high risk by PayPal and unusual activity being flagged by our own system. As a result of this it was necessary to perform further checks on your account and ask for identification documents in order to confirm you are the legal entity on the account. We would not normally need to do this, however we have an obligation to ensure that our service is not being used in a way that may break the law and is consistent with our terms and conditions. I noticed that you have not yet sent us the identification documents we requested, if you would like to send these to us, we will be more than happy to reinstate your account.

Advertisement
Rated 5 out of 5 stars

Used to transfer email contents to an elderly person without Internet

I live in Switzerland and I recently used it to send the contents of an email from a distant cousin in Australia to my elderly sister in the UK who has no internet or social media connection. It is for me an ideal solution. Also, instead of paying international postage rates, I pay UK to UK rates.
I also see potential in being able to send other documents such as pdf's where letter post is required.
The interface is clean and usable. I like it and can thoroughly recommend it.

January 8, 2020
Unprompted review
Rated 1 out of 5 stars

THIS SITE DOES NOT WORK!!

I tried using this site to send a quick letter from my phone but it just does not work. I registered, clicked the button for 'send letter', there's a blank space but then nothing. It does not matter what I click on, just NOTHING!

WASTE OF MY TIME!

November 28, 2019
Unprompted review
Pc2paper logo

Reply from Pc2paper

Hi Sean,

We're sorry you had such a poor experience from your mobile device. Our site could probably be better optimised for mobile devices. Could you drop us a message on our contact us page with some details on what device you tried to use and we can look into the problem in more detail?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look