While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If you buy from their website they will automatically enrol you in a subscription without making this clear and it is impossible to cancel through their platform. Their practices leave a very bad tas... See more

Company replied

Rated 5 out of 5 stars

Amazing experience, wish I did it sooner. Easy to navigate and use the website, fast delivery, no plastic packaging and most importantly, plastic free gum. Aesthetically pleasing packaging, modern, cl... See more

Company replied

Rated 5 out of 5 stars

I wasn't expecting much, having tried other products that disappointed me, but it's a pleasantly nice product. You actually enjoy sucking it, rather than the urge to bite right away. Will certainly b... See more

Company replied

Rated 5 out of 5 stars

We enjoy Peppersmith mints and buy the mixed flavours selection. These normally arrive in a sturdy cardboard box without additional packaging. The box will go through the letterbox so there's no need... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

Founded in 2010, with the aim of creating healthier, more natural, sustainable mints and gum, we have now sold close to 20 million packs worldwide! // BETTER MADE, BETTER FOR YOU: Our mints and gum are sweetened with 100% plant based xylitol to help keep teeth healthy. They are full of actively good, naturally derived ingredients. No chemical nasties or animal derived junk. // 100% PLANT BASED XYLITOL: Yes, that's right, we only use xylitol to make our mints and gum taste nice and sweet. We know that it sounds a bit funny, but it's actually a clever little ingredient that helps keep your teeth healthy by clearing away bacteria and plaque in the mouth. Even better news, it comes from trees and plants. Hooray. // REAL PLANTS NOT CHEMICAL PLANTS: When it comes to the other ingredients in our mints and gum, we like to steer clear of stuff like artificial colours, flavours or preservatives. That's why we use proper British mint and real Sicilian lemons to make them taste so great. Plus we use tomatoes to give our strawberry pastilles their nice pink colour. // SUGAR FREE AND LOW CALORIE: Luckily, the xylitol that we use to replace sugar in our products has 40% fewer calories than sugar itself. This means that in a whole pack of Peppersmith mints there's only 36 calories. Plus, xylitol has a low GI of 7 so is suitable for diabetics too. // NO ASPARTAME. NOT NOW. NOT EVER.: Aspartame. That nasty artificial sweetener that's in lots of diet fizzy drinks. We don't need it to make our mints and gum taste good and neither do you. // BACKED UP BY SCIENCE: Don’t just take our word for it, we’re endorsed by lots of dentists across the UK and the Oral Health Foundation. We are also approved by the European Food Safety Authority who have done lots of studies on xylitol and teeth. // OUR MISSION: We pride ourselves in trying to be a sustainable as possible. This is not always easy but where we can choose a more sustainable option we will. We are not perfect but we are trying hard to protect this planet we call home. If you have any requests or suggestions regarding our packaging please do let us know.


Contact info

3.8

Great

TrustScore 4 out of 5

685 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best chewing gum on the market

The best chewing gum on the market, without sugar and free from aspartame etc. Does not stick to the teeth like others. Definitely recommend :)

March 18, 2023
Peppersmith logo

Reply from Peppersmith

Woohoo! Thank you for taking the time to write us such a lovely review! We really appreciate it!
Your Peppersmith Team 💚

Advertisement
Rated 4 out of 5 stars

Nice mints and gum

Nice mints and gum, extra strong kings are extremely strong. Freshens breath

March 18, 2023
Peppersmith logo

Reply from Peppersmith

Hi! We love that you love the Extra Strong Mints! Keep on enjoying our minty breath fresheners 😊
Your Peppersmith Team 💚

Rated 3 out of 5 stars

Product is good as been buying for a…

Product is good as been buying for a number of years but unfortunately the courier company used is pretty paw as has the box turned up crashed and content in side

March 10, 2023
Peppersmith logo

Reply from Peppersmith

Hi Ian,
Thank you for the review. We are pleased to hear you enjoy our minty delights as much as we do. We are of course less pleased to hear that our delivery partner let down the whole buying experience with us. We’ll be in touch to follow this up with you!
Your Peppersmith Team 💚

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Chewtastic

Helped me sort out an issue with my account and got me that chewing gum I needed (not just wanted). Thanks so much!

February 16, 2023
Rated 4 out of 5 stars

Missing order

Ordered on the 14th Feb and I'm yet to receive my order. I'll be happy to update my review once this has been resolved as I've not had any issues with Peppersmith in the past.

Edit: Order has now arrived. Not the quickest delivery but I wasn't in a rush for it. Great product.

February 23, 2023
Advertisement
Rated 2 out of 5 stars

I'm still waiting

Ordered a week and a half ago. Still no confirmation of dispatch or delivery

February 18, 2023
Peppersmith logo

Reply from Peppersmith

Hi Keith

Big thanks for reaching out to us - we are very sorry to hear of the issue with your order not having arrived yet. It looks like there has been a fulfilment issue this end and it has taken a lot longer than usual to dispatch to you. We take pride in ensuring we deliver the best experience and customer services that we can - the team will be in touch to discuss this with you very soon.



Team Peppersmith

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look