PetRehomer Reviews 

69
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and volunteers for their exceptional helpfulness, support, and caring approach throughout the entire process. Many people highlight the smooth, efficient, and thorough service, noting that the organization ensures a perfect match by carefully vetting both pets and potential owners. Reviewers appreciate the personalized guidance and communication, making the rehoming journey straightforward and positive, always prioritizing the animals' welfare. However, some people mentioned experiencing dissatisfaction with communication, particularly when issues arose or from the perspective of rehomers. These reviewers reported instances of unanswered questions, ignored emails, or feeling unsupported and uninformed about the process, especially during unexpected complications.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as amazing, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and quality. Customers... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with the process of... See more

User experience

Consumers find the user experience to be very positive, describing the process as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found everyone I dealt with amazing. The first dog I was going to adopt fell through at the last minute and Jenni was really kind, she helped me find another one, which has turned out for the best.... See more

Company replied

Rated 5 out of 5 stars

We adopted a 4 year old cross through the website and it was straightforward and good to meet her previous owners and understand her circumstances. She’s slotted in perfectly and is gaining more confi... See more

Company replied

Rated 5 out of 5 stars

This is a fantastic website for rehoming pets. The website is easy to use and information on each pet is readily available. The information is also truthful regarding each pet so you are aware of any... See more

Company replied

Rated 5 out of 5 stars

An excellent service linking people needing to rehome pets with those looking for a new furry friend in a controlled and caring atmosphere. We lost our elderly cat earlier this year, and, being used... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Charity

Written by the company

Helping pets find safe, loving new homes through responsible pet rehoming and adoption support. About PetRehomer PetRehomer is dedicated to making pet rehoming safer, kinder, and less stressful for both pets and their owners. We connect people looking to responsibly rehome their pets with carefully matched adopters, helping animals transition into loving new homes with care and compassion. Our platform is designed to support pet owners during difficult life changes while prioritising the wellbeing of every animal. Whether someone can no longer care for a pet due to housing changes, financial pressures, allergies, family circumstances, or other challenges, PetRehomer provides a trusted and supportive alternative to abandonment or surrender. We aim to make the rehoming process straightforward, transparent, and responsible by: -Helping pet owners create detailed pet profiles -Connecting pets with potentially suitable adopters -Encouraging safe and ethical rehoming practices -Supporting adopters of pets adopted through our service with neutering support -Promoting responsible pet ownership At PetRehomer, we believe every pet deserves a second chance at a happy home. Why People Use PetRehomer: -Safe and responsible pet rehoming -Easy-to-use platform -Compassionate support during difficult situations -Focus on animal welfare and responsible adoption -Helping reduce unnecessary shelter admissions -Enabling the pet owner to choose their pet's new home with full support from a dedicated rehoming coordinator -Protecting adopters from scams. If the adopter doesn't adopt the pet, the adoption donation is refunded in accordance with our terms and conditions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

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4.6

All reviews

(69)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. I used pet rehomer to help my dad and his partner get a new furry friend. Cannot fault the site at all, in constant contact even after the adoption took place. Would highly recommend x

May 1, 2026
Unprompted review
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Thank you 🤩

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Rated 5 out of 5 stars

Judith M

We have had our adopted dog Nola for 9 days and we all love her very much. She is such a good fit for our home circumstances and has settled so well. This is due to the PetRehomer charity who do such a wonderful job in bringing rehomers and adopters together. From first contact to their final goodbye we were looked after every step of the way. Jennie helped, reassured and was totally brilliant. This is definately the best way to find the bff right for you.

May 24, 2026
Unprompted review
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Thank you 🙏

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with PetRehomer. We found a lovely dog through the site, and the overall process was very smooth.

The parties involved (current pet owner and the potential adopter) definitely need to do their own due diligence on each other and the pet being rehomed, but the PetRehomer people were very helpful along the way with answering questions and making sure that both parties were being responsive and providing the expected information.

April 12, 2026
Unprompted review
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Thank you 🙏

Rated 5 out of 5 stars

The only organisation I would use

PetRehomer has been amazing in our search for a second dog. They really care about both owner and adopter. We found it to be the most informative and supportive organisation for rehoming a new pet. They support you from application to settle in and beyond. Can not recommend them enough

May 18, 2026
Unprompted review
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Thank you 🤩

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Rated 5 out of 5 stars

Absolutely lovely team

Absolutely lovely team, Jennifer and Tessa helped rehome our cat. The whole process was smooth, reassurance and support provided. They did an amazing job in helping find her a lovely home and she has settled well and is happy with new family. They really care are so patient throughout the process. Thank you x

April 6, 2026
Unprompted review
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Reply from PetRehomer

Thank you 🙏

Rated 5 out of 5 stars

We have just adopted a lovely dog via…

We have just adopted a lovely dog via this service. The dog's owners were put in touch with us via Whatsapp and we corresponded and they sent us very good videos of her, meeting other dogs, taking treats etc. Once we were happy with what we saw, we had a few video calls and we all decided this was a good match and we met for the handover.

I would say that the adopter needs to ask a lot of questions and make sure that everything is as advertised and they are happy with everything and that the dog really suits them.

We are just delighted to have adopted our girl and I know the rehomers are sad, but happy she will be with us.

May 26, 2026
Unprompted review
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Reply from PetRehomer

Thank you ☺️

Rated 5 out of 5 stars

Highly recommend. We found our forever dog through…

We found our forever dog through PetRehomer.
A fabulous concept connecting current owners with future owners, cutting out the need for a stressful and confusing transition to kennels for the dog/animal.
Fabulous communication and support from PetRehomer every step of the way.
We couldn't be more delighted with our new addition to the family and highly recommend PetRehomer

May 29, 2026
Unprompted review
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Thank you ☺️

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Rated 5 out of 5 stars

Fabulous

I recently adopted an older dog from pet Rehomer. It is a fantastic organization- very supportive, organized, and attentive. They made the process very easy.

May 23, 2026
Unprompted review
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Reply from PetRehomer

Thank you 🙏

Rated 5 out of 5 stars

A supportive dog adoption process!

We adopted our dog through PetRehomer and it has been a wonderful and supportive process for us. The team at PetRehomer were really attentive and available for all our questions. We also received support through their Neutering scheme as our dog came to us unspayed. This helped us offset the costs of the procedure. Overall, we would definitely recommend PetRehomer - our adopted dog fills our home and lives with so much joy!

May 26, 2026
Unprompted review
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Reply from PetRehomer

Thank you 🤩

Rated 5 out of 5 stars

Fabulous Experience

A totally amazing charity with fabulous volunteers who are there every step of the way with you. Jenni and the team have been brilliant with us and with their help we now have 2 dogs.
I can’t recommend them enough.

May 24, 2026
Unprompted review
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Reply from PetRehomer

Thank you :)

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Rated 5 out of 5 stars

For us, this is the only way to adopt..

We adopted our second dog through PetRehomer recently and it was another smooth, professional and highly interactive process where we had the opportunity to find out more about Ivy, her routine, and her quirks whilst her owner could ensure we were the right home for her. We didn’t need to have a second home check as we’d already been thoroughly checked in a video call for our first adoption. We were able to go straight to a WhatsApp group chat where we messaged and had a video call. It was great being able to have a ‘normal’ conversation eye to eye as well as to be able to see Ivy. We arranged a meeting and had a long walk and a coffee together. It all went really well, Ivy took to us immediately, and we brought her home that day. Having the chats and video call first make it feel like you’re not meeting strangers. The whole process is managed by the Rehoming co-ordinators, who are on hand to guide, help and advise. We can’t fault their professionalism, kindness or support. They help both Rehomer and Adopter navigate what is a quite emotional and often stressful time. No-one wants to give up a much loved pet and to be able to do it in a way which means you choose their new home and owner offers a great deal of reassurance. For us, this is the only way to adopt and we can’t thank Ivy’s owners and PetRehomer enough.

December 7, 2025
Unprompted review
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Reply from PetRehomer

Thank you :)

Rated 5 out of 5 stars

Adopting Peanut 🐶

Adopting my dog from this
Charity was made easy with love and care by the dedicated team who support you through the every step of the process. This love and support continues after when you need it too. I highly recommend using this charity matching up people and dogs from home to home! He has settled well now and it’s wonderful to see our dog relaxed and happy - Peanut really brings so much joy to our lives !

March 6, 2026
Unprompted review
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Reply from PetRehomer

Thank you :)

Rated 5 out of 5 stars

Rehoming experience with Pet Rehomer

We adopted our beautiful and extremely naughty beagle from Pet Rehomer and found the whole experience straight forward and easy with the helpful support from Jenni and the gang the whole way through the process. We can't thank them enough 💯

September 1, 2025
Unprompted review
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Reply from PetRehomer

Thank you :)

Rated 5 out of 5 stars

We have just adopted our third dog…

We have just adopted our third dog through Petrehomer, another positive and engaged process where we were able to ask lots of questions and have a video call to discuss his needs and routines with his owner. His owner asked us lots of questions too! He has settled in like a dream, even with 3 other dogs in our home, and is enjoying his new pack! The Petrehomer team are always kind and supportive with the aim of putting the pet first, always.

April 11, 2026
Unprompted review
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Reply from PetRehomer

Thank you :)

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Rated 1 out of 5 stars

Terrible

Terrible. I was open and honest about my dog, who does have some residual behavioural issues after being abused in his first home. These issues formed 90% of the information available to prospective adopters, the way the information was presented made him sound like a problem dog, not a beautiful, clever, loving boy with a bit of baggage. The online form doesn't specifically ask why you are seeking to rehome your pet, they decided, without consulting me, that it was because of behavioural issues, bit it isn't, it's because we are struggling financially, like so many other people. I have removed my dog from their website and would rather do without things than see him misrepresented in this way.

May 13, 2026
Unprompted review
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Reply from PetRehomer

We’re sorry to hear you were unhappy with your experience, and we appreciate you taking the time to leave feedback.

We understand how difficult the decision to rehome a much-loved dog can be, particularly when finances are challenging. We also recognise that dogs with difficult pasts can still be loving, intelligent companions.

To clarify, the reason for rehoming shown on a pet’s profile is selected by the owner during the listing process, not added by our team. In this case, “behavioural issues” was chosen when the pet was listed. Had you contacted us to request this be amended to reflect financial circumstances instead, we would have been more than happy to update the listing for you.

We are sorry that you felt your dog was misrepresented, as that was never our intention, and we genuinely wish you both the very best moving forward.

Rated 1 out of 5 stars

An awful experience

An awful experience, they do not do due diligence on the pets they are rehousing or the owners but very quick to take your money, avoid at all costs and go with a genuine charity that cares about the animals and not just about the money.

May 5, 2026
Unprompted review
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Reply from PetRehomer

We’re sorry that you feel disappointed by your experience. Having reviewed the circumstances relating to this adoption enquiry, we would like to clarify the situation.

Following a positive video call between both parties, the person rehoming the cats later decided not to proceed as they became concerned that you live too close to the cats’ current home and that one of the cats could potentially attempt to return. Under our rehoming process, final decisions are always made between the current owner and the prospective adopter, and either party is entitled to withdraw at any stage if they feel the match is not suitable.

In line with our standard process, where a pet owner decides not to proceed with the adoption, the adopter is issued a full refund. As this review was posted late on a Sunday, shortly after the decision had been made, our team had not yet had the opportunity to respond before the review was published.

We appreciate that this outcome was disappointing. However, the process followed was entirely in line with the terms agreed to when registering with our service and reflected the pet owner’s decision regarding what they believed was best for their pets.

Rated 5 out of 5 stars

Petrehomer UK The UK Model For Other Dog Rescues To Emulate

Petrehomer UK The UK Model For Other Dog Rescues To Emulate.
Since early 2024 I had been assisting an ex neighbour in Nunhead London to offer a 'forever home' to a dog or a pair.
My ex neighbour in her early 80's has no mobile phone, so using my laptop and multiple visits to the local library was the format.
Four rescue dogs in total, Valentino (ex rescue from Bosnia) passed away after just ten months from a brain tumour, the other three for various reasons had to be returned.
Over the last two years and literally many hundreds of hours later, I had in that period applied for dogs from approaching ONE HUNDRED 'Dog Rescues' from Battersea to pardon the pun 'every man and his dog.'
Making literally hundreds of applications was time consuming and wearisome. Watching paint dry comes to mind.
Since January 2026 I had endured over ten weeks (at least one full day each week) making applications.
Being in her 80's many doors were closed.
This lady had cared for seventeen rescue dogs over a period of fifty five years, and could not be more 'qualified' or experienced.
From a monu'mental' list finally at the eleventh hour I explored PetrehomerUK.
OUR SHIP HAD COME HOME.
This dog rescue (cats, rabbits & more) is a genuine one off.
LOL think of a speed dating site for humans finding pets.
However there is nothing 'blind' about this.
How this matching service is run should be the norm NOT the exception.
If this was the norm then then the majority of dog rescue 'centres' run at huge cost would become redundant.
WHY? You are 'meeting' the present pet owner at their home.
Easy Peasy Lemon Squeezy AND Stress Free.
1) Set up your profile, this enables anyone offering a pet to check you out.
You can share photos, your experience and what you are seeking eg: must be house trained, not pull on the lead, not be reactive to other dogs.
2) Search for your potential pet. The site is so easy to navigate.
When you find a potential 'match' you can express an interest.
NOTE: Dear Jenny that runs the charity asks that a maximum of FIVE are applied for.
We applied for TWENTY FOUR and the small dedicated team had to sift through every application.
3) The team will then shortlist eg the five down to two.
4) The team then reaches out to the owner, 'Mrs X wants to offer a home' the owner if happy with your profile will then respond.
5) If 'yes' you are then requested to make a REFUNDABLE payment of £249 (for dogs, single or a pair, which by comparison is a SIGNIFICANT saving compared to other 'rescues').
6) Home check then arranged via a video call (filmed on your phone) if all ok:
7) Video call arranged with the owner/s, this is a wonderful opportunity to meet the owner/s and the dog/s, also to ask any questions.
8) If both sides are satisfied then a visit is arranged to meet and 'walkies.'
If all OK you might be returning with your new dog/s or maybe will return a few days later to make it happen.
9) If during the home owner video call either side decides there could be a mismatch, you will be issued with a FULL refund.
Jenny who runs this charity went over and above the call of normal duty in helping my ex neighbour to find a suitable match.
So out of approaching ONE HUNDRED 'dog rescues' if you are wanting to offer a 'forever home,' or you are at home and need to give up your pet,
PETREHOMER
Should always be your first port of call.
Trust me I have been there, done it, and got the doggy T Shirt!

March 6, 2026
Unprompted review
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Reply from PetRehomer

Thank you! 🙏

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