We found our furbaby with this rehoming charity, very quick and simple process, great communication. It's a great service as dogs do not need to go into a rehoming centre to find there forever owners.... See more
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I found everyone I dealt with amazing. The first dog I was going to adopt fell through at the last minute and Jenni was really kind, she helped me find another one, which has turned out for the best.... See more
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We adopted a 4 year old cross through the website and it was straightforward and good to meet her previous owners and understand her circumstances. She’s slotted in perfectly and is gaining more confi... See more
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An excellent service linking people needing to rehome pets with those looking for a new furry friend in a controlled and caring atmosphere. We lost our elderly cat earlier this year, and, being used... See more
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Company details
Written by the company
Helping pets find safe, loving new homes through responsible pet rehoming and adoption support. About PetRehomer PetRehomer is dedicated to making pet rehoming safer, kinder, and less stressful for both pets and their owners. We connect people looking to responsibly rehome their pets with carefully matched adopters, helping animals transition into loving new homes with care and compassion. Our platform is designed to support pet owners during difficult life changes while prioritising the wellbeing of every animal. Whether someone can no longer care for a pet due to housing changes, financial pressures, allergies, family circumstances, or other challenges, PetRehomer provides a trusted and supportive alternative to abandonment or surrender. We aim to make the rehoming process straightforward, transparent, and responsible by: -Helping pet owners create detailed pet profiles -Connecting pets with potentially suitable adopters -Encouraging safe and ethical rehoming practices -Supporting adopters of pets adopted through our service with neutering support -Promoting responsible pet ownership At PetRehomer, we believe every pet deserves a second chance at a happy home. Why People Use PetRehomer: -Safe and responsible pet rehoming -Easy-to-use platform -Compassionate support during difficult situations -Focus on animal welfare and responsible adoption -Helping reduce unnecessary shelter admissions -Enabling the pet owner to choose their pet's new home with full support from a dedicated rehoming coordinator -Protecting adopters from scams. If the adopter doesn't adopt the pet, the adoption donation is refunded in accordance with our terms and conditions.
Contact info
United Kingdom
- petrehomer.org
4.6
Excellent
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Awful place
Awful place, when I spoke to Dogs Trust and RSPCA they hadn't heard of them
They don't answer your questions or concerns won't speak to you and only seem.concerned with their fee, they push for rehoming (see other reviews) they should be shut down
February 6, 2026
Unprompted review
Reply from PetRehomer
Thank you for taking the time to share your views. We’re sorry to hear you feel this way, however we’d like to clarify a few important points for anyone reading this review.
The reviewer has not used PetRehomer to rehome or adopt a pet, and therefore their comments are not based on a personal experience of our service.
PetRehomer is a UK charity that facilitates direct, owner-led rehoming. This means owners remain fully in control of the process and decide who their pet is rehomed to. Our process already includes home checks, detailed applications, and a video call between the owner and the chosen adopter before any in-person meeting takes place. Owners are never under pressure to proceed if they have concerns, and adopters are under no obligation to continue if a pet is not the right fit.
We work alongside — not in place of — larger charities, and many local rescues and vets are familiar with our work. We have a good relationship with Dogs Trust and the RSPCA, who refer people to us regularly.
We take animal welfare extremely seriously and have helped rehome thousands of pets safely, transparently and with ongoing support. Anyone considering our service is welcome to contact us directly with questions or concerns — we are always happy to explain our processes in detail.
Ultimately, if an owner does not feel confident in our free, fully supported service, we believe it is more appropriate for them to explore alternative routes that better suit their needs. Our priority is always that pets are rehomed safely, responsibly, and in a way that feels right for everyone involved.
We wish you and your puppies all the very best moving forward.
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Very disappointing experience as a…
Very disappointing experience as a rehomer.
I listed my pet, a lovely 5 month old kitten. I had an enquiry through the website dashboard. Everything went smoothly along and an admin set up a Whatsapp group for myself and the potential adopter, after the adopters home check was made (by video call).
So we go into the group, the admin puts their welcome message in and the adopter and his added family members say absolutely nothing. No hello, no courtesy whatsoever. I write my own welcome message into the group saying hello, thank you for interest, i am happy you are interested in my lovely cat etc. I tell them i will unfortunately not be able to conduct a video call to show my cat in his current home due to personal reasons (privacy reasons) but that i would be happy to share any pictures and videos of my cat and answer any and all questions they may have. They had no questions. I did not see a single thing typed into the group from any of them over a day and a half period. Meanwhile, the admin rings me instantly and is trying to understand why i wont do a video call. She reassures me that she will do her best and to leave it with her. I do this and i hear absolutely nothing again for this same day and a half period, until my listing is deleted and the rude adopter has withdrawn without saying a word to me. He had been discussing all details behind my back with the admin and i was left to guess what was happening.
Make no mistake, this charity is very much biased towards the adopters because they are the ones paying and they are very friendly and efficient when things are going well for them. But, as soon as any hiccup arises, it seems that the rehomer is just dropped like a bad habit.
As it stands now, i am effectively banned from relisting my cat until i comply with a video call in my home. To me this is an invasive thing to have to do and i think this charity should be more accomodating with this.
TL;DR: beware of this charity as they treat you like royalty when things are looking up (for them) but drop you and punish you when things dont go perfectly for them!
February 5, 2026
Unprompted review
Reply from PetRehomer
Thank you for taking the time to share your feedback. We’re genuinely sorry that this experience felt disappointing and frustrating for you.
We’d like to clarify our rehoming process for anyone reading this review.
A video meeting between the rehomer and potential adopter is a key part of our safeguarding process. It is especially important when adopters may be travelling long distances, and when rehoming cats, who can often hide when strangers visit. The video meeting allows both parties to get to know one another and gives adopters the opportunity to see the pet relaxed in their home environment.
Our rehoming coordinator explained that we’re only able to continue supporting cases that follow this process.
We completely respect that some people may be uncomfortable with video calls for privacy reasons — that is, of course, a personal choice. However, as adopters would ultimately need to visit the home to meet and collect the pet in person, we’re unfortunately unable to proceed if this step is declined.
We’re sorry that communication during this particular enquiry did not feel clear or reassuring, and we take that feedback seriously. Our intention is always to support both rehomers and adopters fairly, while keeping animal welfare at the centre of every decision.
We wish you and your kitten all the very best and thank you again for sharing your perspective.
Superb support from the staff
Superb support from the staff (the two Jennifers), thorough checks to ensure the adopter is right for the pet and then constant help and support throughout the whole process. Highly recommend using this wonderful charity.
January 25, 2026
Unprompted review
Reply from PetRehomer
Thank you!
Brilliant charity for Pet Rehoming
Brilliant charity who help people responsibly rehome their pets. I got my dog via them in September and it was a thorough process where I had to create my profile, I was home checked and then had a video call with the owner where we saw the dog and vet records were shared. I would not hesitate to use them again to get another dog, and I recommend to my friends and family.
September 13, 2025
Unprompted review
Reply from PetRehomer
Thank you!
Do not recommend
We recently listed our beloved dog for adoption through PetRehomer, hoping to find a suitable home nearby so we could still see him occasionally. Initially, the experience was promising. Jenny from the PetRehomer team was quick to respond, list our dog, and discuss our specific requirements. We appreciated that she understood our desire not to rush the process and emphasised that we should only proceed if we felt comfortable with the adopters.
Within just one day, we received an application and were advised to follow their adoption process, which included a home visit and as many meet ups as we felt necessary. This was important to us, not only to ensure the adopters were a good fit for our dog, but also that our dog was a good fit for them.
However, things took a turn when the adopters wanted to take our dog after just one park meetup. We expressed our concerns, especially since my wife hadn’t met them yet and we hadn’t completed a home visit. Despite this, we received a call from Jenny pressuring us to hand over our dog, stating that the home visit was unnecessary, even though it’s listed as a key step on their website. She warned us that the adopters might withdraw if we didn’t comply within a week.
We felt unheard and pressured, especially as we were about to leave for a holiday and had simply asked to wait until our return to finalise the process. The adopters eventually withdrew, and Jenny blamed us for being unable to commit, even though we were just trying to ensure a smooth and thoughtful transition for our dog.
In our view, PetRehomer failed to set clear expectations with the adopters and abandoned their own process under the pressure of a paying customer, overlooking the well-being of the dog in the process. If you deeply care about your pet and want to ensure a proper introduction and transition to a new family, we would caution against using PetRehomer. Unfortunately, it seems that when adopters push for a quick handover, your concerns and your pet’s well-being may be overlooked.
October 28, 2025
Unprompted review
Reply from PetRehomer
Thank you for taking the time to share your experience.
We’re genuinely sorry that you felt disappointed with the outcome, and we do understand that rehoming a much-loved pet can be an emotional and sometimes difficult process.
At PetRehomer, our priority is always the welfare of the pet and ensuring that every adoption takes place safely, responsibly, and in the best interests of both parties. Our process allows and actively encourages owners and adopters to meet several times, both in person and by video meetings, to make sure everyone feels confident about moving forward.
In this case, our Rehoming Coordinator supported open communication between both parties and offered practical solutions — including video calls and additional opportunities to ask questions — to help ensure that all sides were comfortable.
However, some of the requests that emerged — including ongoing visits and overnight stays with yourself — fall outside of our charity’s safeguarding and privacy policy. For this reason, we were unable to facilitate the rehoming once it became clear that these arrangements were being sought.
We did not pressure anyone to proceed; rather, our team provided accurate information about the agreed process and clarified that the adoption could only continue if both parties were comfortable. When the adopter chose to withdraw, we respected that decision and closed the case appropriately.
We appreciate how deeply you care for your dog and wish you both every happiness moving forward. PetRehomer remains committed to providing a professional, ethical, and caring rehoming service that prioritises animal welfare and safety for all involved.
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Pet rehomer are first class
We were looking to get a dog as we lost our dog in February, pet rehomer helped us. The system they have is second to none. We found our pup and with the help of the team especially Jenni ❤️ we managed to get our new pup.
I would and have recommended pet rehomer first class service and team
Thank you all x
September 28, 2025
Unprompted review
Reply from PetRehomer
Thank you
Seemed like a good idea but …
Seemed like a good idea but wouldn't accept my advert as there are some behaviour issues I was upfront about and would expect any rehomer to consider carefully. I realise it's difficult to rehome an occasionally challenging dog (he can resource guard) but their rejection of animals with any behaviour problems is hidden away in the FAQ section of the website - really not obvious unless you hunt for it. Why not just put that on the front page? And they deleted my account without explanation, or rather they messaged me but had already deleted the account so I couldn't access the message, and then completely ignored my email, which is just rude. So after digging through the site, I assume this was the problem.
August 17, 2025
Unprompted review
Reply from PetRehomer
PetRehomer supports much-loved family pets to move directly into new family homes, helping them avoid the stress of entering a rescue or shelter environment and freeing up vital space for pets who truly need it.
To ensure the safety and wellbeing of both pets and adopters, we do have clear criteria and are unable to accept pets with significant behavioural issues that we feel would be too challenging for our typical adopters to manage. This includes behaviours such as biting, serious aggression, or high-level resource guarding.
As a result, we are sometimes unable to list certain pets, and we understand this can be disappointing. While we always aim to help where we can, we recognise that our service may not be the right fit for every situation.
Useless
Absolute useless site after 2 weeks of messaging backwards and forwards to try and get my advert approved I received a email this morning saying my advert wasn’t approved and they have deleted my account!!
August 18, 2025
Unprompted review
Reply from PetRehomer
PetRehomer supports much-loved family pets to move directly into new family homes, helping them avoid the stress of entering a rescue or shelter environment and freeing up vital space for pets who truly need it.
To ensure the safety and wellbeing of both pets and adopters, we do have clear criteria and are unable to accept pets with significant behavioural issues that we feel would be too challenging for our typical adopters to manage. This includes behaviours such as biting, serious aggression, or high-level resource guarding.
As a result, we are sometimes unable to list certain pets, and we understand this can be disappointing. While we always aim to help where we can, we recognise that our service may not be the right fit for every situation.
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