PHMG Reviews 2,312

We have worked though our issues,
But they've been patient with me and my needs and I'm very pleased with the outcome.

It's truly a pleasure working with the PHMG professionals. Farat, Barbara and their colleagues are proactive and super responsive. Plus, they deliver great products! All around 5-star team!

Courteous and professional personnel. Kind and efficient throughout the process. Very grateful for their assistance.

2.5 Stars. We've had this service for a few years now, and it was great at the beginning but has become just OK as of late. We will have an issue with our phone system, and after a time it will get resolved only for another issue to pop up right after. This problem has been progressively getting worse. We have been trying to get something resolved for the last few months, and once again- every time we think it is fixed, something else ends up completely wrong. They do get back to you relatively quickly, but the constant back and forth is exhausting.

Amy and the team are wonderful! We use their services from time to time and it's always really easy and straightforward. The team are friendly and helpful and always turn a project around in a short space of time.

PHMG has helped us out greatly with all of our business needs. Quality work with a quick turn around.

Jake always provides the best and most professional service. We appreciate how he curates our specific changes to the exact goal and outcome- which is to elevate our customer experience and their impression. I cant thank Jake enough for his helpful guidance and attention to detail.

AVOID THIS COMPANY AT ALL COSTS!
I strongly recommend exercising caution before signing with this company. While the service feels attentive and supportive when they are securing and maintaining your business, my experience changed significantly once I decided to cancel.

The cancellation process was unnecessarily difficult and stressful. During my communication with Sam, I was told in a threatening tone that all PHMG materials had to be removed on the exact day of cancellation or we would be charged again. This was followed by another call to confirm that the materials had been taken down, which felt excessive and intimidating.

I was also informed that it would take 180 days to process a refund — an exceptionally long and unreasonable timeframe by most standards.

Additionally, the contracts automatically renew, and when I attempted to end the agreement politely, the process felt obstructive rather than cooperative.

Do yourself a favor and avoid the irritation and frustration when you decide to move on.

We’ve had a great experience working with this company for our on-hold music and voicemail production. The audio quality is excellent, the voice talent sounds professional and clear, and the messaging is always polished and on brand. Their team is responsive, easy to work with, and quick to turn around updates when we need changes. It’s a small detail that makes a big difference in how our business is perceived, and they consistently deliver. Highly recommend for any company looking to elevate their phone experience.

Bailey was amazing. Very kind and knowledgeable

Beware of this company they tie you into a contract, you will find it difficult to get out of, AI can do the same job now. I have tired to cancel a few times now and the kept treating me about the contact we signed nine years ago , the notice period is insane for what the service is The whole contract terms is a scam to tie you in once you sign. We are with them nine years and no goodwill given as we use them very little. TOO EXPENSIVE FOR WHAT WE NEEDED.

I appreciate the excellent service and valuable recommendations provided by the team specially Taran to address our business needs. Their understanding of the industry and ability to deliver the appropriate solutions have significantly contributed to our marketing efforts..

ZERO STARS! Do not sign a contract with this company. They give no warning when their deadline is to opt out of their 3 year contract. I missed the deadline and was forced into RE-ENROLLMENT for another 3 years!!!!! How can this be legal???
What a shady company. I will be writing bad reviews and taking to socials on a consistent basis to warn people. DO NOT SIGN THEIR CONTRACT!!!!!

Ben Quinlivan is awesome and has been so responsive and helpful with getting our content updated and completed in a timely fashion. Additionally, he checks in every few months to make sure everything is running smoothly and if any updates are needed which is a great reminder and help to me and my team!

We brought on PHMG a year ago and are so happy with their customer support and recordings. They always get back to us in a timely manner and do quality work. I love their voice talent options too!

We have been using PHMG for a couple of years now, the service received is always great. Any changes we require to our recordings are managed well and returned quickly for us to use. Very happy!

I have worked with PHMG for years and have always been very happy with their service. Recordings are always of high quality and are delivered promptly. Our account manager, Tanya, is always very helpful and looks after us extremely well

Working with PHMG has been a very positive experience. Their team took the time to understand our brand and made the entire process seamless from start to finish. The final result was polished and authentic, and their ongoing support has been consistently responsive and reliable. We truly value our partnership with PHMG and would confidently recommend them.

We were initially delighted to deal with PHMG, then they reassigned our account from one person to another, they forgot about us, and stopped providing any services despite our paying for them. We were unhappy since we couldn't get any recordings, and tried to get out of our contract. At this point, we discovered the illegible font on the contract states the 36-month terms auto-renew without warning, and to get out of the contract, you have to pay out the remainder of your term. They do not have to provide you with a service, but you have to pay. Horrible customer service, horrible experience with this company.

We've had a great experience with PHMG!
They have been super professional from start to finish and are always checking in to make sure we are satisfied with our voice messaging system. This way of voice messaging has completely elevated the calls coming in to sound more professional but also provide the opportunity to advertise while they are on hold or let them know of any closing dates we may have. We have really appreciated the team that has helped us!