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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their responsiveness, knowledge, and helpfulness, making interactions enjoyable and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the professional and seamless process, from initial setup to ongoing support. Reviewers are particularly impressed with the quick response times and the overall positive impact on their company's image and audio branding. However, some customers also noted dissatisfaction with the subscription model, specifically mentioning issues with contract terms and the renewal process. These individuals expressed frustration over managing agreements for services they no longer needed or used, and some reported difficulties in modifying or canceling their contracts, leading to concerns about billing.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the team's... See more

Subscription

Consumers express significant dissatisfaction with the subscription process, particularly regarding contract... See more

Based on these reviews

Rated 5 out of 5 stars

PHMG has been a great partner for our company. They have handled our brand sound and voiceover work for years, and they recently helped us update our phone system and overall audio branding. The proce... See more

Rated 5 out of 5 stars

PHMG has been great to work with. They reply rapidly and thoroughly. Enjoying our much more professional 'on hold' and 'off hours' messages that play for callers. They also upload the recordings right... See more

Rated 5 out of 5 stars

PHMG has been fantastic to work with. Christopher Grant, the production team, artists, IT team and all involved in creating our sonic logo and sound branding have done an incredible job interpreting... See more

Rated 5 out of 5 stars

Owning a company there are always challenges every day. PHMG made multiple of those challenges disappear completely and since partnering with PHMG for all of our audio needs and meeting Go-To through... See more


Company details

  1. Media and Marketing Agency

Written by the company

PHMG helps businesses around the world revolutionise customer connections by uniting audio, strategy, and technology to deliver unmatched customer experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We've had a great experience with PHMG!

We've had a great experience with PHMG!
They have been super professional from start to finish and are always checking in to make sure we are satisfied with our voice messaging system. This way of voice messaging has completely elevated the calls coming in to sound more professional but also provide the opportunity to advertise while they are on hold or let them know of any closing dates we may have. We have really appreciated the team that has helped us!

February 9, 2026
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Rated 5 out of 5 stars

Fast and efficient

Amy, Andrew, and everyone else we've dealt with have been so wonderful. They are always quick to respond and get things uploaded correctly.

February 9, 2026
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Rated 5 out of 5 stars

We've been using PHMG for over 5 years…

We've been using PHMG for over 5 years and have been thrilled with the service that we get. From the music created specifically for us that became our company music, to the phone messaging and hold messages, PHMG has always been quick to help and Eleanor & Taran have been great to work with.

February 6, 2026
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Rated 5 out of 5 stars

Efficient, friendly and knowledgeable

We've worked with PHMG for a while and they have always been great. They're efficient and always responsive.

Our Account Manager, Alastair, is extremely knowledgeable and friendly. He has always taken the time to understand our brands and exactly what we need to maximise our partnership with them.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly efficient and supportive team

We have been working with PHMG for a handful of years now, their team are always efficient, responsive communicators who keep everything moving smoothly and they regularly schedule check-ins to make sure our messaging stays aligned with our needs. We'd happily recommend them to any business looking to improve their caller experience.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

From the salesperson to the staff…

From the salesperson to the staff putting together the product, this is top shelf! I am very happy with the messages and they are very communicative when you need something. great company to work with!

February 5, 2026
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Rated 5 out of 5 stars

Owning a Company there are always Challenges

Owning a company there are always challenges every day. PHMG made multiple of those challenges disappear completely and since partnering with PHMG for all of our audio needs and meeting Go-To through it all has not only improved our company. But has also improved our image with our customers. Credibility, quality, and reputation are very important in any industry and with PHMG we achieved that a little more. It was and has been great to work with PHMG and their team!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with PHMG. They were professional, communicative. The final result was excellent, and the process was smooth from start to finish. Highly recommend their services!

February 4, 2026
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Rated 5 out of 5 stars

The best for audio branding & marketing

I have always received excellent service from the PHMG team, particularly from Alastair our fantastic account manager. Approachable, friendly and the turnaround time with recording and production is always quick. Highly recommend working with PHMG.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Ben & Andrew were great to work with! They were very accommodating to our needs and eager to help us where needed. Quick to respond to emails & quick turn around on projects with them. Very happy with their service.

February 4, 2026
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Rated 5 out of 5 stars

Great experience

Great experience from Annas call into us, as a new member of the team it was great to get the insight into the products and services that are provided.

February 4, 2026
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Rated 5 out of 5 stars

Great company to work with

Great company to work with! My Account Manager, Alastair, is lovely and really helpful. Nothing is too much trouble and he always makes sure we are getting the most value for money by continually improving what we do.

February 4, 2026
Unprompted review

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