Phonehero Reviews 

16,539
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more

Rated 5 out of 5 stars

I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more

Rated 5 out of 5 stars

Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more

Rated 5 out of 5 stars

I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more

Company details

  1. Cell Phone Store
  2. also in
  3. Mobile Phone Repair Shop

About Phonehero

Written by the company

Begagnade mobiler

Begagnad iPad

Samsung Galaxy

iPhone

Värdera din mobil

Hos oss köper, säljer och reparerar du din mobil och surfplatta oavsett märke. Vi har ett enormt utbud av begagnade mobiler av alla märken och prisklasser.

Du hittar oss på webben samt i våra butiker i Stockholm, Göteborg och Malmö.

Köp din nya begagnade mobil hos oss

  • Lager i Sverige
  • Kostnadsfri expressleverans
  • Testat av specialister på över 50 punkter
  • Fräscha batterier
  • Spara 20-40% mot nypriset

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(16,539)

5,460 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Quick response to questions, rapid shipment. The phone I ordered was sold as refurb but was as good as new. Excellent experience.

August 11, 2026
Rated 5 out of 5 stars

Best buying price for your old phone

I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone to receiving the payment. This was because the package was delivered to a pickup location, so I had to contact Phone Hero to find out what was going on. They then contacted PostNord and arranged for the package to be delivered to their location. Everything went smoothly from there until I received my payment. Sending the phone was also free of charge, as they provided a prepaid shipping label.
Highly recommend!

August 19, 2026
Rated 1 out of 5 stars

Very disappointing.

The phone I received did not match its A-grade condition. The camera has noticeable issues, including rattling and image shaking when zooming. Unfortunately, I have to return it. Very disappointing.

August 12, 2026
Phonehero logo

Reply from Phonehero

Hi,

We’re very sorry that the phone did not meet your expectations. All phones we sell should be fully functional, regardless of their cosmetic grade, so the camera issues you describe are of course not something you should have to accept.

I can see that you have now returned the phone to us, and we hope that at least the return process was quick and hassle-free.

We apologize for the inconvenience and disappointment this has caused.

Kind regards,
Patrik

Rated 5 out of 5 stars

Very correct service

Very correct service. Clear steps and timeline to when everything will be finalized. Reasonable price as well. Highly recommend if you want go give your old phone a second chance!

August 13, 2026
Rated 5 out of 5 stars

I was there to change the battery of my…

I was there to change the battery of my iPhone 13 Pro Max. Appointment via the webpage done, had one within 2 hours, just dropped the phone and got it back after 45 minutes. Fair Price; 6 month warranty and quick service. Can’t ask for more. Perfect 👌

August 4, 2026
Rated 5 out of 5 stars

Excellent experience

I rarely leave comments, but this time I wanted to make an exception. Everything went smoothly, and I got a really good price for my iPhone 13 Mini. It’s no longer worth the hassle of selling a used phone locally. The whole process was easy, and the payment was incredibly fast.

July 29, 2026
Rated 5 out of 5 stars

So thankful I found them, incredible deal

So thankful I found them. Bought an S25 ultra refurbished at a B grade appearance and standard battery (85%+ battery health), and was very satisfied with the price they offered, much cheaper than anything else I found online.

When the phone arrived, to my surprise, it was absolutely spotless. Not a scuff or a scratch, no marks, looked like a brand new phone, literally no one could tell otherwise.

What was even better was after booting up the phone, finding that it had a 100% battery health.

So it was essentially a brand new phone for 700 euros cheaper than what Samsung are selling it for. Super super happy, would love to buy from them again.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Quick decision

I have to sell my old iPhone which is 31 months old I did not expect to receive such a good price and the inspection and decision taking was very fast I am completely satisfied with the way it was closed

July 10, 2026

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