The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more
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See what reviewers are saying
I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more
Company details
About Phonehero
Written by the company
Hos oss köper, säljer och reparerar du din mobil och surfplatta oavsett märke. Vi har ett enormt utbud av begagnade mobiler av alla märken och prisklasser.
Du hittar oss på webben samt i våra butiker i Stockholm, Göteborg och Malmö.
Köp din nya begagnade mobil hos oss
- Lager i Sverige
- Kostnadsfri expressleverans
- Testat av specialister på över 50 punkter
- Fräscha batterier
- Spara 20-40% mot nypriset
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good phone at an excellent…
Really good phone at an excellent price! I really recommend PhoneHero!
November 26, 2025
It took more then 3 months after the…
It took more then 3 months after the shipment was processed and the money was transferred.
The helpdesk isn't reachable, I tried several times whit a waiting time more then 15 minutes.
The dashboard is very poor, you are not able to see anything of the status.
May 11, 2026
Fast, efficient and very fair prices for old phones
I have recently sold 3 old phones with Phonehero and have received a fair price and a very efficient service. I would strongly recommend to anyone wanting to sell an old phone
May 4, 2026
Worst experience ever they don't help…
Worst experience ever they don't help with your old phone and then I got a new phone and it shut down apps all the time. Would never recommend it
April 27, 2026
Unprompted review
They are so kind and professional
They are so kind, fast and trust worthy. Whatever you see on the offer price, you are getting the exactly the same amount, no mambo jambo, absolute professionalism!
September 8, 2025
I am satisfied with the phone!.
April 21, 2026
Fast and reliable
Fast and reliable. The phone is like new at first glance. I'll wait a few days to assess the true state of the phone's battery.
April 13, 2026
Bought an IPhone 14 Pro Max at this…
Bought an IPhone 14 Pro Max at this website. For the price (bought Klass A) I would expect a little bit better quality. I had small dots on the back of the phone (probably from some phone case before) but they are only really being exposed when looking at them in direct light, so it’s not an issue. Overall after 2 weeks of use the phone seems good
April 14, 2026
Unprompted review
Galaxy S23 class A
I ordered a galaxy S23 class A phone, arrived next day for pick-up and the condition is like new, works very well. So far really happy with the purchase.
April 8, 2026
Quality,faster delivery and customer…
Quality,faster delivery and customer confidence.thank you
March 24, 2026
Good communication and good service .I…
Good communication and good service .I would recommend them if ur selling ur phone or laptop u get value for ur item .
March 26, 2026
Everything was good and smooth.
March 23, 2026
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