The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more
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See what reviewers are saying
I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more
Company details
About Phonehero
Written by the company
Hos oss köper, säljer och reparerar du din mobil och surfplatta oavsett märke. Vi har ett enormt utbud av begagnade mobiler av alla märken och prisklasser.
Du hittar oss på webben samt i våra butiker i Stockholm, Göteborg och Malmö.
Köp din nya begagnade mobil hos oss
- Lager i Sverige
- Kostnadsfri expressleverans
- Testat av specialister på över 50 punkter
- Fräscha batterier
- Spara 20-40% mot nypriset
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sold my iPad Pro 12.9 M2 to Phonehero…
I sold my iPad Pro 12.9 M2 to Phonehero and I am very satisfied with their service. The whole process was fast and smooth, and the communication was excellent. Everything was completed in just 2 days. I can highly recommend Phonehero to others!
June 30, 2026
Excellent
Excellent! Simple procedure, no arguing, once the phone was inspected the money was in my account less than a week later.
June 29, 2026
Excellent Service and Fair Prices
I’ve changed phones regularly and sold several devices to PhoneHero over the years. They’ve always been fast, reliable, and easy to deal with. Their offers are fair, and the entire process is smooth from start to finish. Highly recommended.
June 24, 2026
Unprompted review
Great and fast service
Great and fast service, they gave me the full amount that was quoted for my phone!
June 22, 2026
Nice and quick service
June 16, 2026
Very good experience
Very easy to send, very fast reply and good communication aswell a very good price for my phone.
June 17, 2026
Unprompted review
Totally scratched screen
I ordered a Samsung Galaxy A52 via Refurbed and it was marketed as "good" condition. Phone arrived with very scratched screen and broken rear-cover connector/loose back-cover. Scratched screen acts like a sandpaper to the fingers. I wont recommend.
May 7, 2026
Unprompted review
Reply from Phonehero
Hi,
We’re very sorry to hear about your experience. The condition you describe is clearly not what you should expect from a device graded as “Good”.
A heavily scratched screen and a loose back cover indicate that something has gone wrong in our grading or quality control process, and we sincerely apologize for that.
We would appreciate the opportunity to investigate this further and make things right. Please contact our customer service team with your order details, and we’ll look into your case as soon as possible.
Kind regards,
Patrik
Incredible service
You are very reliable and organised company that you deliver the service at incredible standards.
June 1, 2026
Thank you for professionality!
May 29, 2026
Det negative
Det negative: at man ikke får de penge man for oplyst og at der er ALT for lang svartid på mail.
Det positive: at de er gode til at finde et kompromis og søde at tale med
May 27, 2026
Snabb transaction
May 19, 2026
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