PickYoMix Reviews 142

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Scumbags amassed a huge customer base and then sold the data to You Pick We Mix. Founder of Pick Yo Mix vanished overnight. Incredible.

Rated 4 out of 5 stars

At least 3rd time we have ordered. Always fresh,and been happy with for most part. But last time we received them the jelly beans were a big disappointment-they had no discernible flavour differenc... See more

Company replied

Rated 1 out of 5 stars

Constantly inundated with e-mails; several times a day, about some new discount code that knocks a whooping £5 off heavily priced sweets. I've ordered in the past two times and the service was okay bu... See more

Rated 5 out of 5 stars

Amazing company, can’t fault them at all. Been using them for about a year maybe, had 5+ deliveries and never had an issue. Great quality and very tasty sweets, quite a large selection to choose from,... See more

Company details

  1. Confectionery

Written by the company

We sell the finest pick 'n' mix in the land. No more pointless trips to the newsagent. Proper sweets. Delivered direct to your door.


Contact info

2.9

Average

TrustScore 3 out of 5

142 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Their sweets are fresh and delicious

Their sweets are fresh and delicious. Plenty of choice love that you can choose your scoops or have a surprise mix. Customer service is fab ordered a birthday present and was worried it wouldn’t get out in time they were amazing with updates and solutions. Friend loved the gift

August 15, 2021
Unprompted review
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Reply from PickYoMix

Thanks so much Sarah, glad your friend had a sweet birthday! xx

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Rated 4 out of 5 stars

Good sweets if you’re happy to wait…

Good sweets if you’re happy to wait over a week to get them.

August 14, 2021
Unprompted review
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Reply from PickYoMix

Thanks so much for your feedback Jen. I'm really sorry to hear you had to wait a week to receive your order, that's not our usual turnaround time. I can see when your order was placed and unfortunately it looks like it was affected by our team being unexpectedly short staffed last week. You should have received an email from us about this (our mistake if you didn't!) but we were hit by the "pingdemic" last week which meant some of our team couldn't come to work. All back to normal now though so thank you for bearing with us, Jess xx

Rated 5 out of 5 stars

My first order... delicious

Just received my first order and tried a couple of the sweets, I'm going to have to do some serious rationing as they are delicious. It was almost too difficult to choose from the options available however I managed and was not disappointed. I will be ordering again.

August 10, 2021
Unprompted review
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Reply from PickYoMix

Legend Lou. Thank you xx

Rated 5 out of 5 stars

Highly recommend

Firstly, the sweets are amazing - I never realised I was eating stale sweets before, I thought that's just what sweets were like! Secondly, it's run by an amazing team; their communication skills are faultless and social media accounts hilarious. Highly recommended

August 7, 2021
Unprompted review
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Reply from PickYoMix

Stephanie, you've made my day- thank you, Jess xx

Rated 5 out of 5 stars

10/10

Always amazing service and the tastiest sweets!! Can’t go wrong here

August 1, 2021
Unprompted review
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Reply from PickYoMix

10/10 customer, Michael- thank you! xx

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Rated 1 out of 5 stars

Rude social team/owner!

When I asked on social why the product was noticeably pricier than it's closest competitors that I buy, I recieved a rude public reply saying 'why would anyone buy that brand' and then recieved a series of animated GIFs when the owner of the account clearly couldn't overcome my objections and then banned from the page. I noticed other customers were met with the same combatative attitude when asking questions, their comments were deleted and they were also banned. Dishonest business practice and terrible customer service. On here you can see threats to 'report reviews for defamation' because they are negative and they aren't able to censor them! Have since found better companies that offer the same product at a cheaper price without the snotty attitude. Avoid. Use Sweetzy instead!

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service! Literally ordered my sweets at 10am on the way home from holiday where my sister in law shared some of hers with us, and we had our own delivered by 10am the next day! Better than Amazon Prime!
The mystery 1kg bag was also amazing! Loads of different things in it which was a bonus!

July 12, 2021
Unprompted review
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Reply from PickYoMix

Thank you so much Amy, reviews like this make us all smile! xx

Rated 5 out of 5 stars

Brilliant service everytime

Brilliant service everytime, I've had several orders from them, always fresh and tasty, only complaint is the sweets seem to dissappear too fast....

July 8, 2021
Unprompted review
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Reply from PickYoMix

We do our best Harry. Thank you so much xx

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Rated 5 out of 5 stars

I Highly recommend this company enough

I can’t recommend this company enough. The service is second to none. I ordered Friday received Tuesday exactly what I ordered and so fresh and tasty. Really made my day.The selection they have is amazing and love there packaging.
I suffer from allergies and so hard to buy sweets due to not knowing exactly what is in them. Their website clearly states everything which was so useful and appreciated. I’m going to post on my allergy group. These little treats mean a lot to a very limiting diet 😍

Thankyou Pick Yo Mix for being so professional 🙌

July 8, 2021
Unprompted review
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Reply from PickYoMix

Thanks so much Cheryl! xx

Rated 1 out of 5 stars

Poor customers service and no communication to resolve issues.

I have had 2 order the company, the first one was fantastic. For this reason I thought I would do another order. Ordering a 1kg bag with content I had choose not I am offered a mystery bag for a reduced price. Once the delivery arrived little did I realise the mystery bag would be a mixture what's seems to the scrapping of the floor and mix of sweets that include nuts.

I have tried contacting the company about order twice by email, no response. Facebook no response, messenger no response even though they have read it. There website states if you have problem message them and they will sort out. How untrue this this, once they have taken your money they don't provide customer service, they prefer to keep posting on Facebook promoting themselves.

I am all for supporting small businesses, but if you provide a service you need good customer service to support it.

Thank you for your reply, the products have Coconut and BonBon's have traces of Nuts. I have no way of providing you details of email and not going put it on here. I have sent you a message on messenger.

June 24, 2021
Unprompted review
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Reply from PickYoMix

Hi David, I'm very sorry to read your review. It sounds like there has been a misunderstanding- we do not stock any nut sweets at all. Our dedicated customer service team operates 7 days a week so I'm very sorry to hear your messages have not been replied to. Can you please confirm your order number and email address? I will ensure our team reaches out to you to get this all resolved immediately. Thanks, Jess x

Rated 5 out of 5 stars

Always Amazing! <3

Always an amazing selection of pick n' mix to choose from - they always taste fresh and when you ask them to pick the mix for you, they never disappoint! Wonderful customer service too!
These are great for a pick me up when you need it or.. you know.. to eat most of the bag in one sitting (totally haven't done that before). Thanks again PickYoMix - we'll be ordering lots more in the future!!

June 20, 2021
Unprompted review
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Reply from PickYoMix

Thanks so much for your legendary feedback Amy! (p.s. you're not the only one eating a full bag in one sitting....every...single...time) xx

Rated 5 out of 5 stars

Very yummy!

Great sweets! It took me a while to order from here as I thought the prices were a bit dear, but having received my sweets and eaten them within a week I’m thoroughly impressed.

Within a week the sweets were still very fresh and tasty - usually sweets tend to go hard so I’m delighted that these didn’t. They were absolutely gorgeous sweets too and I’d forgotten what I’d ordered so I got a few nice surprises when I got to the bottom of the bag.

If you’re thinking about ordering some sweets, do it!

June 14, 2021
Unprompted review
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Reply from PickYoMix

Thank you so much for your fab review! We pride ourselves on providing the freshest, best quality pick 'n' mix around so it makes us smile to hear that isn't going unnoticed :) xx

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Rated 5 out of 5 stars

Super Service

Ordered yesterday late afternoon and arrived first thing this morning. This is excellent service. Sweets are always of a high standard and service always feels warm and human like you are dealing with a business who cares. Thanks for the sweets they are spot on!

June 4, 2021
Unprompted review
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Reply from PickYoMix

Dave, thank you for taking the time to write this review- it really makes our day to hear from happy customers! We do our absolute best to get your orders out as quickly as humanly possible so you can enjoy your tasty order. Enjoy your bag & welcome to the Pick Yo Mix squad xx

Rated 5 out of 5 stars

Great pick ‘n’ mix

Great pick ‘n’ mix! Had a few bags from here now and it’s always our go-to place for treats! Huge selection, always so fresh and tasty and the delivery is quick. My last order arrived less than 23 hours after ordering! The bags are always full to the brim too. Very good company for giving out discount codes which makes it even better value.

June 3, 2021
Unprompted review
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Reply from PickYoMix

Thanks so much Kerrie- we're happy if you're happy! xx

Rated 5 out of 5 stars

I have ordered several times from Jess’…

I have ordered several times from Jess’ company now and have say that Pick Yo Mix are brilliant. The Pick Your Own (Ultimate) bag is amazing, so much choice. Bag full the brim and arrives quickly. I’m addicted!

May 28, 2021
Unprompted review
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Reply from PickYoMix

Sarah, thank you for taking the time to write this lovely review. So glad you're enjoying being a part of the Pick Yo Mix squad. Hope you enjoyed your recent order & see you again soon! Jess xx

Rated 5 out of 5 stars

Simply the best sweets

My husband treated me and my 2 girls with these luxurious pick and mix sweeties. The ordering was straightforward, professional customer service and absolutely delicious treats! We will definitely be ordering again!

April 27, 2021
Unprompted review
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Reply from PickYoMix

Kathleen, your husband is a keeper. Thank you for your glowing review! xx

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Rated 5 out of 5 stars

I just want to say how impressed I am…

I just want to say how impressed I am with your product. They were well packaged and were absolutely delicious. I will definitely be ordering from you again very soon.

April 26, 2021
Unprompted review
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Reply from PickYoMix

Thank you for making my day with your review Mr Harbage. Pick Yo Mix, at your service, whenever you need us! x

Rated 5 out of 5 stars

Amazing Sweets!!

I have ordered twice from pick yo mix now and the sweet variety is amazing, there is no skimping on the quantity or quality of the sweets!
They arrived in a resealable bag to keep the sweets fresh and filled to the top! I love how you can make your own choices, have them select it for you and also they cater for vegetarian options!
I recommend pick yo mix to anyone wanting great sweets and great customer service!

April 20, 2021
Unprompted review
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Reply from PickYoMix

Jessica (great name by the way), thank you for taking the time to write such a fab review. You're a legend and spreading some sweetie joy is why we do what we do. Jess xx

Rated 5 out of 5 stars

Great customer service!

Couldn’t recommend them enough, lots of selection and really simple to order. A small business ran by lovely people. I ordered pretty late Monday evening and it was already shipped early AM Tuesday. Thanks so much!

April 20, 2021
Unprompted review
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Reply from PickYoMix

Thank you so much Shelbi! We aim to please ;) xx

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