Great product line, great quality products, fast delivery. Been using them for years and everything I've bought has lasted. My go-to spot for low-cost high-quality rings, clickers and barbells.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Listings could be a bit more clear - some don’t include parts of the specs that are important as a customer, eg. missing the gauge or material or thread type. Makes it difficult to want to purchase if... See more
i wish the spirals had their dimensions visible. other than that i’ve had mostly good experiences. delivery is usually on time. however, recently the little baggies the jewellery comes in have been se... See more
Company replied
5 stars for quality service and products over many years. This time the 14g segment rings were too fine and delicate to be used as ear ring keepers, and my fat fingers lacking the finesse and dexter... See more
Company replied
Company details
Written by the company
PierceOff is an Australian-owned online body jewellery store, operated by Elstern Imports Pty Ltd. Established in 2003, we stock a huge range of body jewellery for all your piercings including septum rings, nose studs, helix jewellery and more!
Contact info
U19, 13 Gibbens Road, 2250, West Gosford, Australia
- +61 2 4339 0431
- enquiries@pierceoff.com.au
- pierceoff.com.au
4.4
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company and great service!
Fantastic company and great service!! I ordered 2 pairs of plugs and a flat back bar for my helix piercing. I made a mistake in my order (I was flipping back and forth between styles and accidentally added the wrong sized plugs, didn’t notice until after I had placed the order) and the team were happy to swap them out for the correct size with no issues! They were friendly and helpful, going above and beyond to resolve my error when they didn’t have to.
I really value and appreciate good customer service so I will 100% be a return customer. The jewellery is also excellent quality and looks exactly as advertised. 10/10!!
January 5, 2026
Unprompted review
Reply from PierceOff
Honestly, thanks for writing all that out — and for the kind words about the team. Genuine order mix-ups are something we're always happy to sort, especially when it's clear what's happened, so really glad the swap went smoothly. And lovely to hear the jewellery itself is hitting the mark — looking forward to having you back.
— The PierceOff Team
Advertisement
I have brought several products from…
I have brought several products from Pierceoff over the years. Quality excellent, service excellent, communication excellent, delivery excellent. I can’t fault them
June 20, 2025
Reply from PierceOff
Thank you — and especially for coming back to us over the years. That kind of loyalty isn't something we take for granted, and it's genuinely great to hear that quality, service, comms and delivery have all held up across multiple orders. Cheers!
— The PierceOff Team
Very quick delivery
June 18, 2025
Reply from PierceOff
Cheers! Always good to hear when the dispatch side moves fast. Appreciate the review!
— The PierceOff Team
Unable regardless of how many time to…
Unable regardless of how many time to bet the ball back in the ring
May 25, 2025
Reply from PierceOff
Thanks for the feedback — sorry to hear you've had trouble getting the ball back in. For context for anyone reading: a 2ga (6mm) Ball Closure Ring is a heavy-gauge piece, and at that thickness it can't be opened or closed by hand. It needs ring-opening pliers, which is standard practice for any BCR at the larger gauges. The good news is we stock the right pliers on our site, and there's a guide on closing BCRs in our help section.
If you'd like a hand, please email enquiries@pierceoff.com.au and we'll walk you through it or point you to the right tools.
— The PierceOff Team
Wrong sizes
May 24, 2025
Reply from PierceOff
Hi Jayden, We don't seem to have any other contact from you. We are always happy to help with sizing. Get in touch with us at enquiries@pierceoff.com.au
Advertisement
Reply from PierceOff
Glad to hear it! Quality and a quick turnaround are the two things we put the most effort into, so good to know both came through. Thanks for the review!
— The PierceOff Team
Reply from PierceOff
Sorry the original arrived faulty in the first place — but really glad we could get a replacement out to you quickly. Appreciate the kind review!
— The PierceOff Team
NOTHING BUT CHEAP MISLEADING JUNK
The products listing was highly misleading claiming to be titanium when it's plastic, yet the picture looks like metal, the size of the head of the jewel is hidden in the fine print and is miniscule and crushed when using medical forceps, the plastic bar wouldn't go through the pierced skin and kept bending and customer service simply pointed to their fine print and said, tough luck ... terrible quality jewellery with even worse customer service. NEVER BUY THIS JUNK!
May 26, 2025
Unprompted review
Reply from PierceOff
Hi Jaceth, Unfortunately we cannot find an order from you in our system nor can we find you as a customer. Did you perhaps purchase under a different name?
Reply from PierceOff
Brilliant, thanks for the review! Pleased the range and pricing both worked out for you — that combination is exactly what we aim for.
— The PierceOff Team
Advertisement
Very easy to find what I wanted
Very easy to find what I wanted. Quick turnaround and really well priced.
April 19, 2025
Reply from PierceOff
Cheers, really appreciate the review! Easy browsing, fast turnaround, and fair pricing are three things we focus on most, so glad it all came together for you.
— The PierceOff Team
Reply from PierceOff
Thanks for taking the time to leave a review! Easy ordering and fast delivery are two things we really focus on, so it's great to hear that came through in your experience.
— The PierceOff Team
Reply from PierceOff
Thanks for the kind review! Great to hear the delivery was quick and that you found plenty to choose from — we put a lot into keeping the range broad, so it's good to know that lands. Cheers!
— The PierceOff Team
posted on time
March 26, 2025
Reply from PierceOff
Thanks for the review! Glad the order arrived on time — quick dispatch is something we really focus on, so it's good to hear it landed well. Cheers!
— The PierceOff Team
Advertisement
I ordered 2x10 mm titanium and got 1 x…
I ordered 2x10 mm titanium and got 1 x 3 mm! So my experience was pretty shit.
March 22, 2025
Reply from PierceOff
Thanks for the feedback. We've checked your order against what was dispatched: one piece was ordered and one piece was shipped (these items are sold individually, as noted on every product page), and the size sent matches the size ordered — 3mm, not 10mm.
If you believe there's been a mix-up our records don't show, please email us at enquiries@pierceoff.com.au with your order number and we'll look into it properly. Happy to help if there's something we've missed on our end.
The PierceOff Team
Ordered 2 barbells
Ordered 2 barbells, was sent one as stock ran out, no back order, even though website said in stock then re ordered and was sent the barbell but the other 2 items I was sent something completely different, to their credit though they did straight away send the correct items so I did eventually get everything I was after but the process was extended a bit
February 25, 2025
Reply from PierceOff
Thanks for the fair review, and for crediting how the fix went once we knew about it.
You're right that it shouldn't have taken multiple rounds to get your order right. Sending one barbell instead of two, then shipping the wrong items on the reorder, were both on us — and we're sorry for the extra back-and-forth that caused you. We work hard to get it right first time, and on this occasion we didn't.
What we do try to get right when something has gone wrong is sorting it quickly, so it's genuinely good to know that part of the experience landed well. Thanks for the patience while we worked through it.
The PierceOff Team
No complaints
No complaints, they had what I wanted, I bought it and they sent it out. All good.
February 22, 2025
Reply from PierceOff
Thank you Ruth! We are happy to be of assistance :) Appreciate you!!!!!
great company
been a customer for years and it's always been a very pleasant experience. orders are processed and shipped fast, products are great and the one and only mishap was taken care of quickly and easily.
February 19, 2025
Reply from PierceOff
Its customers like you that keep us going! We hope we can always give you 110% PierceOff thank you for allowing us to fix the mishap that occurred! Have an amazing week :)
Advertisement
Easy to navigate and reply was prompt…
Easy to navigate and reply was prompt and clear.
Always easy to deal with.
February 16, 2025
Reply from PierceOff
Thank you so much! Have a great day :)
Reply from PierceOff
Thanks Sean! We appreciate the positive review. We hope you have a lovely week!
Lack of information and confusing image
I bought a piercing that had an image of the same piercing in different colors and I thought that after buying it I had to choose the one I wanted (blue), so I did that but the answer was you only had one colour (grey), which I think is very unfair because you could see all the colors in the picture. And I bought it because I wanted the blue one and you sent me the grey one.
January 26, 2025
Reply from PierceOff
Hi Barbara, we deeply apologise in regards to this issue. We have over 8000 products. We are trying to ensure this does not happen to anyone else. We thank you for bringing this issue to Pierce Offs attention. Thank you for your review and we hope to improve on this as quickly as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.