Great product line, great quality products, fast delivery. Been using them for years and everything I've bought has lasted. My go-to spot for low-cost high-quality rings, clickers and barbells.
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Listings could be a bit more clear - some don’t include parts of the specs that are important as a customer, eg. missing the gauge or material or thread type. Makes it difficult to want to purchase if... See more
i wish the spirals had their dimensions visible. other than that i’ve had mostly good experiences. delivery is usually on time. however, recently the little baggies the jewellery comes in have been se... See more
Company replied
5 stars for quality service and products over many years. This time the 14g segment rings were too fine and delicate to be used as ear ring keepers, and my fat fingers lacking the finesse and dexter... See more
Company replied
Company details
Written by the company
PierceOff is an Australian-owned online body jewellery store, operated by Elstern Imports Pty Ltd. Established in 2003, we stock a huge range of body jewellery for all your piercings including septum rings, nose studs, helix jewellery and more!
Contact info
U19, 13 Gibbens Road, 2250, West Gosford, Australia
- +61 2 4339 0431
- enquiries@pierceoff.com.au
- pierceoff.com.au
4.4
Excellent
200 reviews
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The item arrived soon after I ordered it and the whole process was easy.
It was an easy process to choose a ring , order it and have it arrive not long afterwards in good order and as expected. Thanks.
January 20, 2025
Reply from PierceOff
Hi Peter! Thank you for your time to leave us a review. We appreciate it :)
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Size is not the same as last time I…
Size is not the same as last time I ordered the 9mm , last time I ordered 9mm and it fit perfect this time it is too small 😔
December 18, 2024
Reply from PierceOff
Hi Carley, we are sorry to hear about this - Have you emailed our team at enquires@pierceoff.com.au
We would love to help fix this.
Easy and great range of choices in hard…
Easy and great range of choices in hard to find lengths and gauges.
December 24, 2024
Reply from PierceOff
Thanks John! We appreciate you :)
Reply from PierceOff
Thanks Doug!!! We appreciate the positive review.
Have an awesome day :)
Reply from PierceOff
Hi Janine, thank you for your review. We really appreciate it :)
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Darren Osborne
Well the lady I spoke to was the friendliest person I had dealt with. I was searching for a PA ring and had gone to a number of stores and just been bounced from one place to another.
Your customer service is fantastic and I hope that lady I dealt with gets some positive feed back.
November 20, 2024
Reply from PierceOff
Thank you for your very lovely review! We hope you have an amazing week :)
Reply from PierceOff
Hi Ben, Thank you for your review! Have a lovely day :)
These earrings were so small thought…
These earrings were so small thought you had sent an empty packet. Also ordered them because you advertised them as sleeper earrings which they are definitely not.
November 17, 2024
Reply from PierceOff
Hi Cynthia, thank you for your review - We advertise the product in question that is suitable for your Ear & Lobe. We are sorry you feel this way! If you need any assistance please dont hesitate to reach out to our emails enquiries@pierceoff.com.au
Please have a lovely day :)
5 stars for quality service and…
5 stars for quality service and products over many years.
This time the 14g segment rings were too fine and delicate to be used as ear ring keepers, and my fat fingers lacking the finesse and dexterity to fit the jewelry. Not the jewelry's fault.
November 21, 2024
Reply from PierceOff
Thank you Dave for review, if you need any help purchasing the correct products please dont hesitate to reach out enquiries@pierceoff.com.au
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Haven't received my package yet
October 24, 2024
Never hold enough stock when ordering
October 23, 2024
Reply from PierceOff
Hi Joy,
We are sorry that you experienced a shortage of a particular item, we can see that you require alot of bioplast products.
If you want to ensure we have them in advance please dont hesitate to contact the team at enquiries@pierceoff.com.au
Sorry for the delay and inconvenience.
Reply from PierceOff
Thanks for your review Andrew :)
We hope you enjoy your day!
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Reply from PierceOff
Thank you for your review! We hope you have a lovely week.
Extremely professional piercers…
Exceptional experience from start to finish. Extremely professional piercers who were personable, able and made the process straightforward.
Not even close to my first piercings, but certainly my best.
September 24, 2024
Reply from PierceOff
Thanks so much for your review! We hope you have a great week :)
Cheap good quality stuff can’t really…
Cheap good quality stuff can’t really ask for more than that. Timely response too emails. For some reason every email reply after the first went to spam ?? Idk why gmail is like this but hey this is about pierce off.
August 21, 2024
Reply from PierceOff
Hi James! Thank you for your review - We are not sure as to why the emails were going to spam, we hope you can figure that out with google. Thanks again :)
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Easy to order from their website
Easy to order from their website, arrived really quickly!
Also great quality jewellery! Haven’t been able to find anywhere else! 😄
August 26, 2024
Reply from PierceOff
Shalee, thank you for your review. We really appreciate it! Have a lovely day :)
Express shipping was not used but paid for..
Order the package for express posting paid extra and the parcel came 6 days later? Can I get a refund for the money paid for the stuff to come in 2-3 days?
July 21, 2024
Reply from PierceOff
Hi Tabitha, we are sorry you feel this way. According to our records your purchased on Sunday night the 21st of July. We sent it our the next business day which is Monday the 22nd. Australia Post states it arrived the Tuesday the 23rd at 11:15am. We apologise that we don't work weekends and neither does Australia Post. Unfortunately there wont be a refund offered or processed as it arrived in the correct timeframe. We hope you have a great day :)
I requested a refund but was refused
I requested a refund but was refused. I had to email several times in order to get it.
July 21, 2024
Reply from PierceOff
Hi Jeff, as we appreciate your review, we are sorry you feel this way. We had to override protocol for you to receive a partial refund as you ordered the incorrect size of one of our products. We placed a credit on to your account so you could order the correct size. Once you ordered the correct size there was a price difference leaving credit on your account. You requested a refund for the remaining credit where our customer service team then asked accounts team if we could process the partial refund. The request was granted and the refund was quickly processed. Please refrain from purchasing from us again as we don't appreciate the incorrect "truth". Have an amazing day :)
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