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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, professional, and knowledgeable approach, making complex processes much easier. Many highlight the exceptional customer service, noting the dedication and support received throughout their claims, from initial application to tribunal. People frequently mention feeling confident and reassured by the guidance provided, leading to successful outcomes for their claims. However, some people were dissatisfied with the service, mentioning long waiting times for phone calls and feeling that their cases were not adequately addressed. A few individuals also reported being refused service for reasons they considered invalid, such as having previously inquired with another organization.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff's... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the exceptional support and... See more

Service

Customers had positive experiences with service. Many reviewers highly recommend the service, praising the... See more

Claim

Users describe positive interactions with claim assistance. Many customers express gratitude for the support... See more

Customer communications

Reviewers express high satisfaction with the contact experience. Customers consistently highlight the regular... See more

Based on these reviews

Rated 5 out of 5 stars

The words 'thank you' are not enough to convey how grateful I am for the caring, support, and guidance I have received off Jeremy. From my initial application, MR review, and today's Tribunal, Jeremy'... See more

Company replied

Rated 5 out of 5 stars

I received open honest and relevant advice at a very emotionally difficult time.Thanks so much to everyone that works to assist people who are jnable to think clearly and in many cases,very distress... See more

Company replied

Rated 5 out of 5 stars

I want to thank Julie for all her help with my father's PIP case. She was professional, patient, and explained everything clearly. She made a complicated process much easier for us and helped my fath... See more

Company replied

Rated 5 out of 5 stars

The staff that helped me gave me the convidence, to push forward and apply again after a bad experience a few years ago where I was made to feel rubbish by an assessor who then striped me of my pip j... See more

Company replied

Rated 5 out of 5 stars

I entrusted pip help .org for help with my claim because of multiple ongoing disabilities and long term health problems.. The initial chat with Dave , his understanding and knowledge made it an... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Sue at PIP help who took the stress and anxiety out of completing a PIP mandatory reconsideration for my daughter. She was caring, highly professional and advised us on the supporting d... See more

Company replied

Rated 5 out of 5 stars

I spoke with Maddie after finding information on FB of all places. At first I was apprehensive, due to my condition and anxiety, but Maddie put me at ease straight away. She explained the process for... See more

Company replied

Rated 5 out of 5 stars

I have found this service an amazing support in my PIP journey. After being refused at first application Jeremy guided me through MR and Tribunal. He gave me amazing support and advice and told me t... See more

Company replied

Rated 5 out of 5 stars

From rye start to finish Michelle was a great help & very informative I could not if done this without her help her knowledge was invaluable age was always there to help & answer any questions I had... See more

Company replied

Rated 5 out of 5 stars

Annie was amazing from start to finish! Her expertise and guidance ensured I was able to navigate my application with ease, and which resulted in a successful claim. Just knowing she was at the end o... See more

Company replied

Rated 5 out of 5 stars

Thank you Annie for helping me navigate through the overwhelming Pip process. You were there from start to finish, helping fill out the forms and through the telephone assessment. Just knowing that so... See more

Company replied

Rated 5 out of 5 stars

I found this support service amazing. So knowledgeable and kind. I really thought I wasn’t getting very far with my application but with the Support and understanding from Mel there has been a success... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! So thankful for the support and advice. Dave’s professional and reassuring manner put me at my ease to speak about difficult issues. He was clearly very experienced and provided m... See more

Company replied

Rated 5 out of 5 stars

had a really positive experience with Michelle, my caseworker at PIP Help. She was kind, patient, and incredibly knowledgeable throughout the whole process. She took the time to explain everythin... See more

Company replied

Rated 5 out of 5 stars

Over the last few weeks I have spoken to david about my review. David has been kind courteous and caring. He has given me a clearer outlook on my review and im no longer stressing on filling it it... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT SERVICE I’ve have used this service prior & on both occasions I have dealt with Melanie. Melanie is very professional, caring & a lovely person, she was amazing! I can honestly say if... See more

Company replied

Rated 5 out of 5 stars

Doing something emotive, like challenging a PIP award, can be scary and can be an anxious time. My case was the same experience as others , however I had the most incredible case handler who look... See more

Company replied

Rated 5 out of 5 stars

I received immediate response to asking for help via Facebook, being advised I had been added to the list for advice regarding change of circumstances for my Sons PIP claim. I had a nice friendly supe... See more

Company replied

Rated 5 out of 5 stars

My daughters PIP case went to tribunal & I sought help from PIP HELP CIC as I was feeling overwhelmed. David was so helpful and empathetic, my case was taken on by Julie who was incredible, I can’t fa... See more

Company replied

Rated 5 out of 5 stars

I had to appeal my PIP decision and I've decided to get some help this time. I've contacted PIP HELP CIC and what I can say - these people are not only professionals but they take every case with so... See more

Company replied

Rated 5 out of 5 stars

I spoke to Maddie who helped me with a Mandatory reconsideration for my PIP application back August. She was so knowledgeable and guided me into what evidence and information I needed to complete.... See more

Company replied

Rated 5 out of 5 stars

My Son lost his PIPs and we failed to get a change of mind from doing our own MR. I found a help page of FB and that's how I ended up using this amazing organisation. I was contacted by Phil and he gu... See more

Company replied

Rated 1 out of 5 stars

They claim to be a non-profit but take 50% of back dated payment+ Vat on top. Also read the contract very carefully, they are very shady. I suggest getting an actual lawyer than these people.

Company replied

Rated 5 out of 5 stars

Absolutely 5 Stars, the care and support from Jeremy was outstanding. Without his support I would not be able to make my life any easier. I now can get extra Hydrotherapyand any other treatments to... See more

Company replied

Rated 5 out of 5 stars

Amazing service. What can i say, these people have helped me not only get my PIP , but also helped me with my appeal to get the better rate, even when i wasn't interested in fighting on. My helper Je... See more

Company replied

Rated 5 out of 5 stars

I used this company as I didn't have any confidence taking my pip to a tribunal after the stress and anxiety it gave me last time. I was working with Sandra who was so attentive and advised me to carr... See more

Company replied

Rated 5 out of 5 stars

Jeremy has helped and supported me throughout my MR through to a Tribunal and through his skills and knowledge successfully helped me sit in front of the Judge and panel to achieve a great result. I... See more

Company replied

Rated 5 out of 5 stars

Phil was incredibly knowledgeable and he offered support via email, phone call and text even outside office hours. His expertise was invaluable in understanding how to fill the application form correc... See more

Company replied

Rated 5 out of 5 stars

Words can’t express my gratitude for everyone at this charity. The kindness and support start to finish, it also felt so personal. A special big things to Sue, I owe you so much. Thank you!

Company replied

Rated 5 out of 5 stars

From my initial call with David to find out more about The PIP Help CIC ‘no win no fee’ service I was impressed. David’s warm personality and helpful explanations cemented my decision to use the... See more

Company replied

Rated 5 out of 5 stars

So grateful to Annie for all her help, compassion and support. For always being there at the end of every message we sent to her, and to her being there through my assessment. We couldn’t have got t... See more

Company replied

Rated 5 out of 5 stars

Great company great help. I was a little disappointed about adding VAT to the final invoice (my fault for not reading the T's&C's) however it was never referred to. Julie was lovely and super helpful

Company replied

Rated 5 out of 5 stars

I had a free phone call with Dave where I explained my review and the information that I had. He explained the best way to proceed. I felt very supported and reassured. It was helpful to know that I... See more

Company replied

Rated 5 out of 5 stars

Dave has helped me on more than one occasion what a delightful man Very knowledgeable and compassionate to my needs and worries Thank you Dave for being you 🙏🏽

Company replied

Rated 5 out of 5 stars

I contacted piphelpcic for advice as it was my 1st time making a new claim & i was completely overwhelmed and didn't know where to start. My 1st contact was with dave who was so friendly, helpfu... See more

Company replied

Rated 5 out of 5 stars

I had a call with David this afternoon who was very knowledgeable about PIP and the processes both legally and on a personal level. He was understanding and gave me reassurance. I would recommend this... See more

Company replied

Rated 5 out of 5 stars

Dave spent a while on the phone explaining about the scenario of an appeal, was very professional and exact but also very kind and reasurring. I am very happy to hartily recommend this service and won... See more

Company replied

Rated 5 out of 5 stars

I claimed for PIP and was not given enough points. I was a little disappointed so I contacted PIP HELP CIC and spoke to Dave. He put me in touch with Lynn who was very empathetic to my situation. Over... See more

Company replied

Rated 5 out of 5 stars

David and Julie made the process easy to understand and helped, guided and assisted all along the way. Very efficient, professional and friendly. I have recommended PIP Help to others and encouraged... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Michelle. She was incredibly supportive throughout my PIP application process. I wasn’t even aware I might be entitled to PIP until my employer arranged an occupational health a... See more

Rated 5 out of 5 stars

Jeremy has been an absolute godsend he helped me so much and did the appeal for me and I got enhanced on both what a brilliant guy

Company replied

Rated 5 out of 5 stars

I called PIP HELP which is a free telephone advice service for PIP. I was given excellent advice from Dave regarding PIP and I appreciate all the advice I was given. Thank you PIP HELP!

Company replied

Rated 5 out of 5 stars

After two unsuccessful attempts to claim for PIP I got in touch with PIP HELP. I had a lovely conversation with Dave, who then put me in touch with Julie who handled my case. She was with me eve... See more

Company replied

Rated 5 out of 5 stars

From the first moment I met Mel I felt at ease straight away. She swiftly grasped how difficult life had become for me because of my health struggles. I was recommended to Mel at PIP HELP CIC a... See more

Company replied

Rated 5 out of 5 stars

I first made contact on Facebook. I lost my pip on renewal and was absolutely devastated. Dave initially rang me to explain how they could help me, costs etc. l was then contacted by Maddie who was ab... See more

Company replied

Rated 5 out of 5 stars

I used PIP HELP after being turned down and only getting 2 points. Sandra helped me do a MR and then help when I went on to tribunal and ended up with high care and standard mobility. Lovely lady coul... See more

Company replied

Rated 5 out of 5 stars

I turned to PIP Help at the appeal level of my claim after nearly giving up on it so many times, and I am so glad that I found them. I have now been awarded the points I was hoping for all... See more

Company replied

Rated 5 out of 5 stars

Having heard how daunting the PIP form is, I began my search online while recuperating from a procedure and discovered PIP Help CIC website that proved to be beneficial. Upon making a phone call,... See more

Company replied


Company details

  1. Non-Profit Organization

Written by the company

We are a Not-For-Profit Community Organisation supporting the rights and welfare of people with disabilities. We offer practical advice and assistance with all aspects of claiming Personal Independence Payment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent

I first made contact on Facebook. I lost my pip on renewal and was absolutely devastated. Dave initially rang me to explain how they could help me, costs etc. l was then contacted by Maddie who was absolutely brilliant. I actually did the MR myself with Maddies help. Unfortunately the MR didn't change DWP'S disission. I then decided to go to Tribunal. Michelle then contacted me. She's my case worker. Well she was an absolute breath of fresh air. She took the stress and the unknown away. She took over and delt with the Tribunal submission. Michelle keeps in regular contact. Her advice and expertise are second to none. She so genuine and lovely. Easy to talk to. She made me feel at ease I was looking at a long drawn out processs for Tribunal. Could of been 2 years. Today (Sunday) I had a call from DWP to say they are reinstating my pip. Amazing news. So from Tribunal submission to DWP ringing me it was 6 weeks. Brilliant.Michelle's submission was excellent and they totally agreed with her points she made , I've been awarded indefinitely. I'm so happy and I'd definitely recommend using this company. The cost may be abit high but if you've lost your award you have nothing to lose. No win, no fee. Then when they win it for you, you have back pay and an award for years ahead. So I believe it's worth the payment.

January 16, 2026
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Joanne,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

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Rated 5 out of 5 stars

An amazing service

I have found this service an amazing support in my PIP journey. After being refused at first application Jeremy guided me through MR and Tribunal. He gave me amazing support and advice and told me to never give up.
Without him I would never have got my award and I cannot thank him enough

January 6, 2026
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Joanne,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Reassessment

David helped me with my original application which went to tribunal and I won enhanced rate on both aspects, David then helped me with my review and I’m pleased to say I’ve been awarded enhanced rate again, I honestly couldn’t have done it without David’s help, he’s is an absolute superstar

December 22, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Sally,
Thank you for your kind words. It was an absolute pleasure to have supported you once again. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE
I’ve have used this service prior & on both occasions I have dealt with Melanie.
Melanie is very professional, caring & a lovely person, she was amazing!
I can honestly say if I use this service again, I will ensure Melanie was assigned to my case.

December 12, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Lynn,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Very friendly and understanding

I spoke with Maddie after finding information on FB of all places. At first I was apprehensive, due to my condition and anxiety, but Maddie put me at ease straight away. She explained the process for the PIP assessment and what to expect during the assessment. This helped me get through the assessment in a calm manner, and I was able to answer the questions thoroughly rather than in a rushed panicked way. Maddie even explained my report to me after the assessment. Thanks again.

November 14, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Hayley,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

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Rated 5 out of 5 stars

Amazing support and kindness

I found this support service amazing. So knowledgeable and kind. I really thought I wasn’t getting very far with my application but with the Support and understanding from Mel there has been a successful Appeal. I am so very grateful and wouldn’t hesitate to use this support service again or recommend them to others struggling to get a fair result

December 8, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Sue,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Doing something emotive

Doing something emotive, like challenging a PIP award, can be scary and can be an anxious time.
My case was the same experience as others , however I had the most incredible case handler who looked after me all the way through the ordeal, supporting me with efficiency and her knowledge during the time we worked together on my case.
Her confidence in me ensured that I was well prepared for the tribunal and am delighted to confirm that the PIP decision was overturned
The name of the person who stepped up to help see me through is Julie Sohna and I would highly recommend her and the organisation she represent
Many thanks Julie

December 5, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Elaine
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

David and Julie made the process easy…

David and Julie made the process easy to understand and helped, guided and assisted all along the way. Very efficient, professional and friendly.
I have recommended PIP Help to others and encouraged contact.

October 24, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Andrew,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Great company great help

Great company great help. I was a little disappointed about adding VAT to the final invoice (my fault for not reading the T's&C's) however it was never referred to. Julie was lovely and super helpful

August 4, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Louise,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

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Rated 5 out of 5 stars

From rye start to finish Michelle was a…

From rye start to finish Michelle was a great help & very informative I could not if done this without her help her knowledge was invaluable age was always there to help & answer any questions I had
She is an asset to pip welfare

July 9, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Pauline,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Maddie was amazing

I spoke to Maddie who helped me with a Mandatory reconsideration for my PIP application back August.
She was so knowledgeable and guided me into what evidence and information I needed to complete.
Being an overwhelming process it was nice to have a helping hand to guide me. Thank you so much Maddie.

August 29, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear S.A,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

I called PIP HELP which is a free…

I called PIP HELP which is a free telephone advice service for PIP. I was given excellent advice from Dave regarding PIP and I appreciate all the advice I was given.
Thank you PIP HELP!

October 23, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear DBY,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

PIP HELP

I used PIP HELP after being turned down and only getting 2 points. Sandra helped me do a MR and then help when I went on to tribunal and ended up with high care and standard mobility. Lovely lady couldn't have done it with out her. Thank you

November 9, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Mandy,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

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Rated 5 out of 5 stars

PIP CIC - Annie

Annie was amazing from start to finish! Her expertise and guidance ensured I was able to navigate my application with ease, and which resulted in a successful claim. Just knowing she was at the end of the phone or email made all the difference, as well as feeling that I had someone that understood and was on my side. Cannot recommend highly enough.

November 4, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Deb,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Great support - helping with PIPneed oh help

I received immediate response to asking for help via Facebook, being advised I had been added to the list for advice regarding change of circumstances for my Sons PIP claim. I had a nice friendly super knowledgeable phone call from Dave the next day, how helpful and clear his information was really was able to satisfy my mind with what I should do. He was able to work out my likelihood of increasing points under mobility/moving and planning and I quickly could see he was already achieving the correct points! He offered help for now and the future was friendly and professional and did know his topic!! Thank you Dave you do a great service for people like me and many others please if anyone needs support just ask for it. I found them on Facebook Pip Assessment Support Group and Pip help. Org God Bless keep helping those in need X

November 1, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Kellie,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

I want to thank Julie for all her help…

I want to thank Julie for all her help with my father's PIP case. She was professional, patient, and explained everything clearly. She made a complicated process much easier for us and helped my father get a positive result. I really appreciate her dedication and would highly recommend her to anyone who needs legal
support.

October 10, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Elis,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

PIP Appeal

From the first moment I met Mel I felt at ease straight away. She swiftly grasped how difficult life had become for me because of my health struggles. I was recommended to Mel at PIP HELP CIC after I had initially been turned down for PIP. Although I was struggling with my health issues and had been Ill health retired from a 30 plus career as a nurse I felt too ashamed to appeal the decision I had been given.
Mel through her gentle probing and asking what life was like for me on a day to day basis made me realise that I did need additional help and support to manage my day to day health struggles.
Mel allowed me to go at my own pace, as I struggled due to my health issues to process some of the information which was required of me. Mel supported me throughout the appeal process. Mel was also able to help me with the paperwork I needed to submit and also explain what additional information and medical reports would be helpful to support my appeal. Nothing was too much trouble for Mel and I was so grateful for her kindness and support. I would have given up on my appeal without Mel’s help and support.
Although my being awarded PIP (on appeal) does not change my health issues, it has enabled me to get a little bit more help and support with my day to day living needs.

Thank you so much Mel, i could not have done this without you and I will be forever grateful.

Julie

October 26, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Julie,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

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Rated 5 out of 5 stars

So grateful to Annie for all her help

So grateful to Annie for all her help, compassion and support. For always being there at the end of every message we sent to her, and to her being there through my assessment. We couldn’t have got through things without her.

October 21, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Dawn,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Honest helpful advice received open honest and relevant…

I received open honest and relevant advice at a very emotionally difficult time.Thanks so much to everyone that works to assist people who are jnable to think clearly and in many cases,very distressed,a heart felt thankyou,to Dave in particular
Kind regards
Donna

October 21, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Donna,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

Rated 5 out of 5 stars

Highly recommended

I used this company as I didn't have any confidence taking my pip to a tribunal after the stress and anxiety it gave me last time. I was working with Sandra who was so attentive and advised me to carry on even at times I didn't want to. I got enhanced on mobility after having nothing.... I couldn't thank her enough as she was always there right from the start and till the very end. Thank you Sandra, you have been fantastic...... Wish you all the best.

October 15, 2025
Unprompted review
PIP HELP CIC logo

Reply from PIP HELP CIC

Dear Mandy,
Thank you for your kind words. It was an absolute pleasure to have supported you. Kind Regards from all the team here at PIPHELP.org

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