I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This experience was good.
This experience was good.
However every previous email has taken too long to he replied to every call unanswered.
Im hoping this is the start of a positive experience because historically my experiences have been awful and questions unanswered.
Very frustrating.
Fingers ctossed for a more positive experience moving forward
June 9, 2026
Helen was really helpful
Helen was really helpful. She explained everything clearly and was able to answer all of the questions that I had.
June 9, 2026
Unprompted review
Damon Bagnall was extremely helpful…
Damon Bagnall was extremely helpful thank you
June 9, 2026
Unprompted review
Owen well mannered and he efficiently…
Owen well mannered and he efficiently found the solution to my customer service query.
June 9, 2026
Unprompted review
maddy an asset to plan.com
"I am writing to express my sincere gratitude for the exceptional service provided by Maddy regarding my mobile network line. I was experiencing persistent issues that were impacting my connectivity, but Maddy handled the situation with technical expertise and incredible patience. She didn't just 'fix' the problem; she took the time to ensure the solution was permanent. Maddy is a true asset to the plan.com team and represents the company’s commitment to quality service perfectly. I am a very satisfied customer.
June 9, 2026
Great experience
Great experience. Tom was lovely. Was very happy with my new plan. Till 02 called and bettered it. So unfortunately I’ve decided to stay put. Now I just have to get my number back. But thank you anyway.
June 9, 2026
Very knowledgeable and able to answer…
Very knowledgeable and able to answer all my questions in a professional manner, A*
June 9, 2026
Unprompted review
David was very helpful and explained my…
David was very helpful and explained my options for upgrade clearly.
June 9, 2026
Unprompted review
MJ was very helpful
MJ was very helpful, quick and knowledgeable and dealt with my query brilliantly, with all the options and guided me into a decision in minutes. Thank you MJ!!
June 9, 2026
Unprompted review
Kaitlyn (obviously a real person) was a…
Kaitlyn (obviously a real person) was a pleasure to deal with and has, I hope, sorted my issues
June 9, 2026
Customer Assistance
David explained the purpose of the review, the price reduction available, and reminded me of the contract features. David helped me to making my decision to renew from an informed position.
June 9, 2026
Unprompted review
Great service
June 9, 2026
Unprompted review
Craig was so professional & informative.
Craig was so professional & informative.
June 9, 2026
Unprompted review
Friendly yet professional personnel.
Friendly yet professional personnel.
Happy to negotiate and work out best deal
Easy document signing
June 8, 2026
Tom was great over the phone
Tom was great over the phone, very helpful. Just waiting for new phone to arrive. Thanks again
June 9, 2026
Unprompted review
very good service and helpfull
June 6, 2026
David was very helpful and explained…
David was very helpful and explained things clearly. The whole process was very efficient and I didn’t feel pressured at all to upgrade. Thank you
June 9, 2026
Unprompted review
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