I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service by Chelsea…
Brilliant customer service by Chelsea Dudley
June 8, 2026
Unprompted review
MJ was incredibly helpful and managed…
MJ was incredibly helpful and managed to sort a horrible problem out for me. He was very Efficient, competent and knowledgeable. Thank you!
June 8, 2026
Unprompted review
All staff incredibly helpful!
Craig was very helpful with my renewal. He gave me a great deal and the whole process was very easy to deal with.
I’ve been having to call plan a lot lately (nothing of fault their side) and they’ve been super helpful every single time and I cannot fault all the staff that have helped me.
I dealt with Abbigail & Owen on the phones when sorting out eSIM issues and they were both incredibly helpful.
Highly recommend plan.com to anyone. Great company and great customer service
June 8, 2026
Unprompted review
Very disappointed with Plan.com
Very disappointed with Plan.com. Before I signed the contract, Kaiden was extremely helpful and responsive. The moment I became a customer, everything changed.
My daughters' SIM cards have not worked for over two weeks, I still have no proper answers, and customer support has been extremely poor. It feels like once you sign the contract, they simply stop caring.
Would not recommend based on my experience.
Avoid!!!!!!please don’t make the same mistake , u will have no one to speak to two weeks only automatic reply don’t do it !!!!!!
May 30, 2026
Unprompted review
Reply from plan.com
Good afternoon,
Thank you for your review, and we are truly sorry to hear that your daughters' SIM cards have not been working for over two weeks. We completely understand how frustrating this must be, and we sincerely apologise that you've felt unsupported since joining us.
A member of our team will be contacting you directly to resolve this as a matter of urgency. We appreciate your patience and look forward to speaking with you soon.
Best regards,
Plan.com
Very good customer service from MJ
June 8, 2026
Unprompted review
Mj was brilliant on the phone and did a…
Mj was brilliant on the phone and did a great job
Very good customer service
June 8, 2026
Unprompted review
Patient person on end of phone.
Patient person on end of phone.
Done the job professionly
Good customer service
June 8, 2026
£1000 invoice for 8GB of data
I renewed the contract and now they have told me I can’t cancel the contract because I’m a limited company. They have also hit me with an invoice for over £1000 for going over my data allowance by 8GB which is why I no longer want to be with them. I’d suggest new customers to stay away from plan.com. Absolute ripoff today and no one on the team wants to help.
June 8, 2026
Unprompted review
Reply from plan.com
Hi Jacob,
Thank you for your review, and we're truly sorry to hear about your experience.
Please be assured that your case is currently open with our team and we will be in touch with you directly to work towards a resolution.
Thank you for your patience and we are sorry again for the inconvenience caused.
Best regards,
Plan.com
The person who helped mHelpfule was very…
The person who helped me was very informative and gave good practical advice.
June 8, 2026
Craig was great at getting my monthly…
Craig was great at getting my monthly tariff costs down.
June 8, 2026
Unprompted review
MJ was great
MJ was great. Very efficient and was not too long on the call renewing my contract. Which was great for me.
June 8, 2026
Unprompted review
Helen rang me and let me know I could…
Helen rang me and let me know I could get a cheaper deal. What a great Monday
June 8, 2026
Unprompted review
Helen was such a lovely lady
Helen was such a lovely lady. She was extremely helpful, friendly and polite and made the experience stressless.
June 8, 2026
Unprompted review
Mujahid Amin provided 1st class advice…
Mujahid Amin provided 1st class advice on renewing my contract and tariffs. Cannot fault.
June 4, 2026
Unprompted review
Another horrible roaming charge…
Another horrible roaming charge countless issues with this company previously I have been charged £7 for 50 seconds of roaming. I have a £5 limit on my account so why is it still going over. Be warned and weary of this company
June 8, 2026
Unprompted review
Reply from plan.com
Hi Bob,
Thank you for your review, and we're sorry to hear you've been charged over your spend limit.
We'd like to investigate this for you, but we haven't been able to locate your account from the information available here. Please do get in touch with us directly with your account details and a member of our team will look into this as a priority.
Best regards,
Plan.com
Using e sim
Once I got to live chat I was helped through each stage of my issue and it was resolved
June 6, 2026
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