I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Run me through everything and got me up…
Run me through everything and got me up and going straight away.Thanks again Leon
June 9, 2026
Unprompted review
Swapping from O2
I had been with O2 for 25 years and steadily grown more annoyed at the automation and lack of price transparency - even if the actual product was satisfactory.
It feels like some sort of life hack to make use of an O2 Wholesale partner like Plan.com. They provide the mobile service, but you talk to a human being who assesses your needs and makes a monthly plan recommendations based on them. I'm saving money, I have a direct contact for any issues, and they have been responsive and helpful along the process of switching over.
I highly recommend Jay and his colleagues.
June 9, 2026
Unprompted review
RUBBISH COMPANY
RUBBISH COMPANY
when ever I needed help this company was unhelpful and always wanted extra money I would never use this company again and would go out of my way to let people know how bad they are
June 3, 2026
Reply from plan.com
Hi Mr Ball,
Thank you for your review, and we're sorry to hear you feel this way. We can see that our team spoke with you recently and are glad that your concerns were resolved at that time.
If there is anything further we can help with, please don't hesitate to get in touch.
Best regards,
Plan.com
Josh D
Josh D was extremely helpful dealing with my query with my direct debit issue, as it was not originally set up correctly. He was effective and very helpful.
June 9, 2026
Unprompted review
The communication and customer service…
The communication and customer service is terrible i went to dubai i called up to add a bolt on because i had no access to bolt ons although i asked for access from over a year. They then informed me i needed to upgrade to do this the bolt on was not added along with the access by the first person and now trying to charge £1000 i would recommend everyone to bypass this company who are only out to rob people and go direct to supplier my friends i went with just logged on to my o2 app with no issues. then calling they are not interested in helping. ive taken it to the communications ombudsman
June 9, 2026
Unprompted review
Reply from plan.com
Hi Nathan,
Thank you for your review, and we're truly sorry to hear about your experience. We completely understand how frustrating it is to face unexpected charges, particularly when you took steps to resolve this before travelling.
We can confirm that your case is currently open with our team and we will be in touch with you directly to work towards a resolution.
Best regards,
Plan.com
I am wanting to cancel this latest Plan
I am wanting to cancel this latest Plan
June 8, 2026
Unprompted review
Helpful and well informed MJ was very…
Helpful and well informed MJ was very good
June 8, 2026
Unprompted review
Leon was outstanding
Leon was very helpful, professional and friendly. Outstanding service thank you
June 8, 2026
Excellent support
Heather was very helpful and sorted the issues out smoothly and quickly.
June 8, 2026
Unprompted review
Great experience talking to someone who…
Great experience talking to someone who I could understand and helped me through my problems. Thanks again
June 7, 2026
He was very clear and explained what…
He was very clear and explained what was going on with my account
June 8, 2026
They made my phone upgrade so quick and…
They made my phone upgrade so quick and simple. He is always so lovely on the phone and super friendly. Makes the experience not stressful at all
June 8, 2026
Unprompted review
Helen was very helpful and a pleasure…
Helen was very helpful and a pleasure to speak to. Saved me money on my contract. Customer service was top notch. Thanks Helen.
June 8, 2026
Unprompted review
Harry was very patient and caring
Harry was very patient and caring. I felt that he made sure that I was happy with the whole process and that the service was what I wanted. Excellent! I could not have asked for a better service. Thank you so much. David Smith
June 8, 2026
Unprompted review
Brilliant experience
Brilliant experience, really straight forward and Ellicia was lovely and really professional.
June 8, 2026
Unprompted review
Eventually you talk to a person and not…
Eventually you talk to a person and not a machine
June 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.