Platinumcarsalesltd Reviews 

144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their welcoming attitude, noting that the team is always ready to answer questions and make the process completely stress-free. Buyers note that vehicles are presented in immaculate condition, and people appreciate how the sales team goes above and beyond to ensure complete customer satisfaction. However, some reviewers were not happy with unexpected mechanical problems, mentioning serious issues that required extensive repairs shortly after purchase. A few consumers also reported encountering unhelpful communication and frustration when trying to get proper post-sale assistance from the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, honest, and approachable... See more

Service

Clients share positive opinions on service, noting that staff go out of their way to accommodate urgent needs... See more

Product

Users describe positive interactions with product, highlighting a wide variety of vehicles in immaculate and... See more

Quality

Customers had positive experiences with quality, highlighting that vehicles were well prepared and in mint... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a welcoming, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sale from John and Morgan at Platinum car sales Ltd, both are very polite and welcoming and such a fast process. Couldn’t be happier with the m135i thanks ! HIGHLY recommend checking them out... See more

Company replied

Rated 5 out of 5 stars

Recently me and my husband bought our car from platinum car sales, from the very beginning we have been treated with nothing but respect. We went to view the car (close to closing time), John stayed o... See more

Company replied

Rated 5 out of 5 stars

My partner brought a van over 12months ago which he fell in love with straight away. I needed a bigger car with having 5 children and see the same van but 7 seats which was ideal for what I needed we... See more

Company replied

Rated 5 out of 5 stars

Recently bought my partner a car from John at Platinum Car Sales, and from the very start John treated both of us with genuine respect. He was friendly, honest, and made the whole process stress-fre... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(144)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

How incredible the team is at platinum !

Recently picked up an immaculate 1 series on a 2016 plate from the guys at platinum the car is exactly what I was looking for possibly even better !! the service from the gang was incredible even showed me around the lot an inside some of there wicked collection !! I definitely will be recommending to people a possible be back for another car thanks again to the gang at platinum one very satisfied customer

April 7, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Guys, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Brilliant service from platinum car…

Brilliant service from platinum car sales!.. Extremely helpful and polite people, spoke with the owner who was on site and left with a shiny black bmw ..
Thanks guys!
Highly recommended

April 7, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Chantell, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Bought a nice little 1 services

The car is nice easy to find garage local to centre ov merthyr

January 31, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Gareth, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

It was a pleasure to deal with Platinum…

It was a pleasure to deal with Platinum car sales. They kept in touch when arranging for me to view, serviced and MOT’d the vehicle ready for me to come as see.
The owner even stayed on for me despite me being caught in traffic.
Good service and friendly staff.

April 8, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Rob, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Efficient very good

Efficient very good

April 9, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Dean, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum

Rated 5 out of 5 stars

Bought my BMW 120D Msport from here 2…

Bought my BMW 120D Msport from here 2 weeks ago, was a great experience in a time where the car market is crap and a minefield to find a gem!

First of all i believe we dealt with Morgan, he was great, had the car warmed up for me ready for the appointment. He moved about 10 cars to get the car out so i could test drive it.

Also met and dealt with John who was superb, he instanly knew i was a petrol head (even though buying a 120D) and i could tell from the inventory he had and the condition of the cars that he could be trusted and we clicked instantly. A very confident and talkative guy but a kind gent who showed a genuine interest in me and why i wanted the car even when he was in a rush (apologies to your wife!)

Im always always wary of buying a new car, its the best and most stressful time ever but these guys made it very smooth for me.

They were absolutely brilliant with my mum aswell - as expected everywhere but you'd be surprised how many 'bigger' garages over look this. They offered her tea and coffee, let her use the toilet, just real people with a real urge to help.

They cleaned the car for me before collecting, even removed the RS3 ini bro type wind deflectors off for me before i picked it up!

They even helped me put my new personalised plate on a week later, little things but go a long way to make a stressful process as easy as possible.

Would recommend and im absolutely in love with the BMW, its turning heads every day!!!

March 23, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Luke, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great cars, even better customer service…

We have been extremely happy with our recent purchase from Platinum. They have a great selection of very well presented prestige cars and offer absolutely fantastic, good old fashioned, customer service which is quite unique nowadays.
Every staff member I had contact with were brilliant but a special shout out has to go to John the owner who was willing to open up specially on his day off to complete the handover process.
I would have 100% confidence in recommending this company to anyone looking for their next quality car.
All the best
Rob FBI

March 22, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Rob, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent

Excellent
Helpful,honest and the sort of garage you would happily return to
Best I’ve encountered

March 23, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Anita, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great dealer

Friendly. Really accommodating. Vehicle really well prepared.

March 27, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Simon, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

A* service

Put a message though around 10pm on Thursday night , John called me at 8am with news the car was still available / a stunning example of a Jaguar xf - just why I had been looking for and still better than I wanted ..
John arranged finance and it was sorted that day , I picked the car up on the Saturday and John insisted it had 2 new tyres and a full clean even tho it was already spotless ,
I can’t fault this garage at all and will go here first for any car I want to buy in the future / we have 2 kids learning to drive next year so will be going here for thier first cars !

March 27, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Matthew, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Went over to look at an evoque the wife…

Went over to look at an evoque the wife wanted to get, brilliant service from start to finish, was told car was going be done on the wednesday but said saturday will be better as work through the week,picked it up on the saturday and was quick and efficent, had an issue with the wheel bearing dropped it off without any notice and morgsy said leave it with me be done asap supplied courtesy car aswell!! Highly recommend

March 27, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi David, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Purchased my new car this week

Purchased my new car this week, great service, extremely friendly team, car was better than I could have imagined, cleaned to perfection! John was amazing, nothing was too much trouble, very welcoming and friendly. Brilliant service from start to finish. Would highly recommend!

March 26, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Jenny, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

5 star garage

My son recently bought a car from you and from start to finish the experience was straight forward. Friendly staff and a bit of banter 😊

March 21, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Linda, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great experience

Great experience - very helpful! Would happily purchase again from them.

March 16, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Emma, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

I would like to say thank you to…

I would like to say thank you to platinum car sales and John for a seamless transaction I saw the van online left a message John rang me that evening very pleasant and respectful bought the van had it delivered the same week it is spot on 10 out off 10 for platinum cars I would recommend them all day long

March 13, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Terry, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Amazing experence

Amazing experence
Owner couldnt do enough to help

February 24, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Jon, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Brilliant and friendly and very helpful…

Brilliant and friendly and very helpful would advise people to go to platinum car sales ltd if you ever need a car

February 24, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Simon, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Stunning custom Ford Ranger

Thanks to John for an easy straight forward deal nothing was too much trouble , honest straight talking guy
. Love the new Ranger , would recommend Platinum Car sales …

February 19, 2026
Unprompted review
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Reply from Platinumcarsalesltd

Hi Nigel, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

John made the experience easy

John made the experience easy! Was more than welcome and friendly with us!
Offered plenty of aftercare and was more than happy to answer every question i had

February 20, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Mike, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent company

Great company, very friendly and helpful excellent service and aftercare, great selection of vehicles would highly recommend

February 18, 2026
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Andy, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

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