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Rated 5 out of 5 stars

Because you were still processing my order there must have been quite a list of other orders to get done before mine. Shut down for the night then today the download page opened. Installed SGear3... See more

Rated 5 out of 5 stars

I heard about the site through reddit they were saying how low there sales were and thought it was a scam. I'm curious so I looked for something low ordered it and it worked so I ordered two more thin... See more

Rated 4 out of 5 stars

Competitive prices to other stores from time to time. Paying with credit card has some issues with Firefox when enhanced privacy tracking is on. Website is ok, could use more info and faq details ab... See more

Rated 1 out of 5 stars

You've asked me about my so-called "customer experience", but I'm yet to experience anything. I purchased your product, and I've asked for help downloading and accessing it, and I've not received any... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

PluginFox is an audio software dealer - we sell a great selection of plugins, virtual instruments, sample libraries, presets and more.


Contact info

4.0

Great

TrustScore 4 out of 5

658 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

VST error

When I downloaded the VST, I entered the serial number, got it verified, and when I searched for plugins in FL Studio, it showed an error for xpand2!, and I couldn’t use it or do anything to fix it.

May 18, 2024
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Rated 1 out of 5 stars

Purchased bundle

Purchased bundle. Waited for activation email for a day then contacted customer support. Chat didn’t worked so I sent them email. Apparently they sold me a bad product and it had to be take down from the store. Got my refund. Never again

May 18, 2024
Rated 3 out of 5 stars

Good selection-no customer service

Good selection, prices, and ease of downloading overall, but no customer support. In every browser and computer I’ve tried I kept getting recaptcha errors despite answering the patterns correctly. They have no other way to contact them and I needed help w a product.

May 4, 2024
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Rated 1 out of 5 stars

UNSATISFIED CUSTOMER SERVICE

Regardless of if the VST software (Acoustic Samples) was unable to be installed (which after several tries, the software failed to be installed on the computer, never had this issue with PluginFox before, except this one time), but there is a no refund policy. So, the $99.00 software is useless which PluginFox cares less about after emailing the company. Also, I asked to have my account deleted, but never heard back. PluginFox must screen all its software VST products from various vendors around the world so the consumer, like me, is satisfied. PluginFox places profit over customer service. Therefore, it gets, one (1) star.

April 5, 2024
Rated 1 out of 5 stars

Diabolical download process, below average product

The method of downloading and activation was diabolical! The website was all in German (I'm in Australia) with no option to change the language, I had to use google translate to work this out. The site had multiple issues with the password, it essentially wants to write the password for you, mandating use of certain characters. Every time it said there was a problem with the password (even when there was not) it would remove all of my information such that to simply correct the password, I would have to re-enter all of my account information. After around half hour, I got the vst downloaded and installed. I went to use it, only to have to create another account with a different website and verify again. When I finally got to using the product (ThreeBodyTech G31) it wasn't very good anyway! I will never use PluginFox again, I don't recommend PluginFox, and I don't recommend ThreeBodyTech G31, sorry guys, you missed the mark on this one!

March 26, 2024
Rated 5 out of 5 stars

The experience was great with you

The experience was great with you.
I have my software now!! my piano that I dream.
I had problems with sweetwater : no service , simply, never delivered my product ("the page is not safe" said my bank ) and never gave me a solution .
If somebody ask me in South America about vst software I going to recomend PluginFox .

March 25, 2024
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