Plumbingmegastore 

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Rated 1 out of 5 stars

Bad customer service when I called up the customer service I got told on 3 occasions am just the receptionist,I will get someone to call you and this never happens.So this is why I would give 1 star... See more

Rated 4 out of 5 stars

Great price and delivery next morning 8am when ordered late afternoon. Could improve telephone service as engaged tone for hours. Competing supplier suggested they might be a fake company as c... See more

Rated 5 out of 5 stars

Purchased a combi boiler with flue and optional timer.I thought the timer was defective (off position did not work) so I requested a refund, which was process straight away with no ifs or buts. This w... See more

Rated 5 out of 5 stars

Ordered a Tempest cylinder. Five stars for the price. Five stars for delivering it the next day and here's the most remarkable thing. They fella who was fitting it had asked me to order a model which... See more

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Rated 4 out of 5 stars

Great service, need to work on a the coms

Great service however I didn’t receive a tracking number nor could I speak to the company directly, the number rings through to a call centre then they forward the mess on... however once they received my message I had a call confirming everything putting my mind at ease

November 27, 2017
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Rated 5 out of 5 stars

Excellent service

Excellent service, contacted the day before to arrange delivery and arrived bang on time. Will be using again

November 4, 2017
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Rated 2 out of 5 stars

It was fine to order the boiler- Until the delivery driver calls you 9 times in a space of 3 minutes

It was fine to order the boiler, but it took a phone call for me to find out when it was going to. Be delivered, and up to that point it would have been a 4/5, only that on the day of delivery. The idiot delivery driver, rather than leaving me a flippin message decided to repeatedly call me non stop! I am talking 9 drop calls, because I was in a board meeting to which I was presenting and eventually had to apologies to the Berkeley Group Directors, step out of my presentation, only for that a*****e to ask "will some be there to take it, because I don't want to come all the that way". I mean really. The polite thing to do would have been to leave a message or even a text! Not repeatedly a call! Someone was at the house to take the bloody delivery!

I should be given this a 1 star! Really disappointed with it! And a real shame. I would not be ordering again if its that much hassle.

November 3, 2017
Unprompted review
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Reply from Plumbingmegastore

Hi thanks for the review.
Our delivery system automatically sends an email stating what day the boiler will be delivered & the driver will phone 1/2 hour to 1 hour before delivery to make sure someone is there to take delivery & sign for these high value items.
If you are in meetings most days I would suggest you put your builders telephone number as the contact number, that way you will not be disturbed from your meeting.
Many thanks
The plumbing Megastore team

Rated 5 out of 5 stars

Very Pleased

Very pleased. It was cheaper than any other trader online. Communication was excellent and arrived on time. Boiler now been installed for 10 days and works fine. Thank you.

October 28, 2017
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Rated 4 out of 5 stars

All was well in the end.

I bought a boiler on a three to five day delivery. After three days I did not have a delivery date so I phoned. They said it was going to be a five day delivery and I would get an email. I did not get an email so half way through the fourth day I rang again. They confirmed it would be on the fifth day and I would get an email but I did not! However the boiler was delivered on the fifth day nice and early and I got a call 40 mins before it arrived. So all was well in the end and the price was ok. Had they emailed me with a delivery date and updated my order on the web I would have given five stars.

October 21, 2017
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Rated 5 out of 5 stars

Very good service

Very good service. Delivery next day for £12 is great value. Delivery was before 12 noon but not guaranteed as to what time it would arrive. Pleasant customer service person both in the phone and replied to my email 're delivery day.

October 11, 2017
Unprompted review
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