Bad customer service when I called up the customer service I got told on 3 occasions am just the receptionist,I will get someone to call you and this never happens.So this is why I would give 1 star... See more
Plumbingmegastore
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great price and delivery next morning 8am when ordered late afternoon. Could improve telephone service as engaged tone for hours. Competing supplier suggested they might be a fake company as c... See more
Purchased a combi boiler with flue and optional timer.I thought the timer was defective (off position did not work) so I requested a refund, which was process straight away with no ifs or buts. This w... See more
Ordered a Tempest cylinder. Five stars for the price. Five stars for delivering it the next day and here's the most remarkable thing. They fella who was fitting it had asked me to order a model which... See more
People also looked at
Great service, need to work on a the coms
Great service however I didn’t receive a tracking number nor could I speak to the company directly, the number rings through to a call centre then they forward the mess on... however once they received my message I had a call confirming everything putting my mind at ease
Ordered Sunday 3-5 working day …
Ordered Sunday 3-5 working day delivery, actually arrived by Tuesday. Well done great service and just needs to be fitted.
Very good customer service
Customers service very good. Excellent service.
Helpful service
Helpful service. Fast delivery. Friendly. Had exactly what we needed.
Great customer service and speedy …
Great customer service and speedy delivery
Excellent service
Excellent service, contacted the day before to arrange delivery and arrived bang on time. Will be using again
It was fine to order the boiler- Until the delivery driver calls you 9 times in a space of 3 minutes
It was fine to order the boiler, but it took a phone call for me to find out when it was going to. Be delivered, and up to that point it would have been a 4/5, only that on the day of delivery. The idiot delivery driver, rather than leaving me a flippin message decided to repeatedly call me non stop! I am talking 9 drop calls, because I was in a board meeting to which I was presenting and eventually had to apologies to the Berkeley Group Directors, step out of my presentation, only for that a*****e to ask "will some be there to take it, because I don't want to come all the that way". I mean really. The polite thing to do would have been to leave a message or even a text! Not repeatedly a call! Someone was at the house to take the bloody delivery!
I should be given this a 1 star! Really disappointed with it! And a real shame. I would not be ordering again if its that much hassle.

Reply from Plumbingmegastore
great value and service.
Very Pleased
Very pleased. It was cheaper than any other trader online. Communication was excellent and arrived on time. Boiler now been installed for 10 days and works fine. Thank you.
Great service
Web site easy to use
Web site easy to use. Delivered within a few days. Delivery man very helpful and put the boiler exactly where I wanted it.
great service,great price thanks
All was well in the end.
I bought a boiler on a three to five day delivery. After three days I did not have a delivery date so I phoned. They said it was going to be a five day delivery and I would get an email. I did not get an email so half way through the fourth day I rang again. They confirmed it would be on the fifth day and I would get an email but I did not! However the boiler was delivered on the fifth day nice and early and I got a call 40 mins before it arrived. So all was well in the end and the price was ok. Had they emailed me with a delivery date and updated my order on the web I would have given five stars.
Very good service
Very good service. Delivery next day for £12 is great value. Delivery was before 12 noon but not guaranteed as to what time it would arrive. Pleasant customer service person both in the phone and replied to my email 're delivery day.
Vaillant System Boiler 630
Good competitive price and very fast delivery. Has now been fitted by plumber and boiler works like a dream. Very happy.
Boiler arrived as promised
Boiler arrived as promised. Best price out there. Will definitely order through them again.
Very reasonable price
Very reasonable price, delivered quickly. Great to deal with.
Excellent service
Best price, good service
Best price, good service (someone rang me back about a question I had about the product) and it was delivered quicker than expected. Can't ask for more!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





