I spoke to Mike initially to get some information about the advertised holiday that we were interested in. He was very professional, patient and understanding and there wasn’t any pressure put on me... See more
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Review summary
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On the 15th of November I contacted plus holidays and spoke with a guy called Gary about booking my short stay in Poland.From start to finish it was a breeze with Gary,he listened to everything I need... See more
Company replied
Mike was patient while I dithered . Clear and professional in all our dealings. I changed my mind numerous times . He was so helpful . Got me a great deal . I felt heard and confident dealing with hi... See more
Michael was efficient and very helpful when enquiring about a holiday. Alternatives were no problem for him and was patient upon replies. A very smooth transaction and I can't wait for the holiday eve... See more
Company replied
Company details
Written by the company
Our team at Plus Holiday has a over 45 years’s experience in providing the best holidays across the world for less. We specialise in a quick, easy and personalised phone booking service, meaning your dream escape is just a call away. Thanks to our proven track record as a fully bonded a tour operator which sells to customers direct. We do our own contracting contract directly with our hotels, ground handlers and various airline partners, so there's no middleman so we offer the best price to our customers. We arrange high-end holidays or low-cost holidays for all budgets to any worldwide destinations. Be it a city break, tropical beach holiday, escorted trips, all inclusive holiday, worldwide cruises or family getaway, our competitive prices and various holiday types keep customers coming back. We have an extensive range of worldwide holidays to Caribbean, Middle East, Indian Ocean, Far East including USA is unrivalled. If you are looking for a personal touch for your honeymoon or wedding, we have the experience to arrange your bespoke holiday arrangements that match your personalise expectations and style ensuring your special day goes off without a hitch.
Contact info
66 Park Way Ruislip Greater London, HA4 8NR, LONDON, United Kingdom
- 020 3475 3130
- customerservice@plusholiday.co.uk
- plusholiday.co.uk
4.6
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very professional
Very professional, easy to book, looking forward to our few days away
January 29, 2026
Unprompted review
Reply from Plus Holiday
Hi Customer,
Thank you for your kind feedback. We’re pleased to hear that you found the booking process professional and easy. We hope you enjoy your upcoming trip.
Thank you for choosing Plus Holiday.
Warm regards,
Team Plus Holiday
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Mike at Plusholiday.
I spoke to Mike initially to get some information about the advertised holiday that we were interested in. He was very professional, patient and understanding and there wasn’t any pressure put on me to make any rash purchase. Having talked it over with my Wife I rang Mike back to book the holiday.
Once again he was excellent to deal with.
January 29, 2026
Unprompted review
Reply from Plus Holiday
Hi Trevor Marshall,
Thank you for taking the time to share your detailed feedback. We’re really pleased to hear that Mike provided clear information, was patient and professional, and gave you the time you needed to make the right decision without any pressure.
It’s great to know that you felt confident returning to book with him, and we’ll be sure to pass on your kind words.
Thank you for choosing Plus Holiday—we truly appreciate your trust.
Warm regards,
Team Plus Holiday
Reply from Plus Holiday
Hi Joan Berry,
Thank you for your feedback. We’re pleased to hear that Gary was friendly, efficient, and professional while assisting you. Your kind words are greatly appreciated.
Thank you for choosing Plus Holiday.
Warm regards,
Team Plus Holiday
Our Milan 2026 Trip
Our agent from Plus Holidays was Gary.
He was very helpful, informative and responsive from start to finish, offering options prior to booking.
Can strongly recommend Plus Holidays and Gary.
January 27, 2026
Unprompted review
Reply from Plus Holiday
Hi Michael Nock,
Thank you for your wonderful review. We’re delighted to hear that Gary was helpful, informative, and responsive throughout your Milan 2026 booking, and that he provided clear options before you confirmed.
Your strong recommendation means a great deal to us. Thank you for choosing Plus Holiday, and we’ll be happy to assist you again in the future.
Warm regards,
Team Plus Holiday
Really efficient and swift booking…
Really efficient and swift booking experience. Detailed and excellent customer service.
January 24, 2026
Unprompted review
Reply from Plus Holiday
Hi Jennifer Winters,
Thank you for your kind review. We’re pleased to hear that you had an efficient and swift booking experience and found our customer service detailed and excellent.
We really appreciate you choosing Plus Holiday and look forward to assisting you again.
Warm regards,
Team Plus Holiday
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Mike our booking agent
Mike our booking agent. He was amazing in finding our holiday, and booked us quickly and reassuringly.
January 18, 2026
Unprompted review
Reply from Plus Holiday
Hi Customer,
Thank you for your lovely feedback. We’re delighted to hear that Mike was amazing in finding your holiday and that the booking process was quick and reassuring.
Thank you for choosing Plus Holiday—we really appreciate your trust.
Warm regards,
Team Plus Holiday
Fabulous and responsive service from Mike
Mike has been fabulous and responsive in helping me to arrange a group booking of 12 travellers to Milan including the tour on the Bernina Red Train at such a fantastic price, we can not wait, thank you 🙂
January 20, 2026
Unprompted review
Reply from Plus Holiday
Hi Helen,
Thank you so much for your wonderful feedback. We’re delighted to hear that Mike provided fabulous and responsive service while helping you arrange your group booking to Milan, including the Bernina Red Train tour, at such a great price.
We really appreciate your kind words and your trust in Plus Holiday. Wishing you a fantastic trip with your group!
Warm regards,
Team Plus Holiday
Michael was efficient and very helpful…
Michael was efficient and very helpful when enquiring about a holiday. Alternatives were no problem for him and was patient upon replies. A very smooth transaction and I can't wait for the holiday even though it's now , nearly a year away.
January 13, 2026
Unprompted review
Reply from Plus Holiday
Hi Mr Cumming,
Thank you for your detailed feedback. We’re really pleased to hear that Michael was efficient, patient, and helpful in providing alternatives and making the whole enquiry process smooth for you.
It’s great to know everything went so well, even with the holiday being planned well in advance. Thank you for choosing Plus Holiday—we truly appreciate your trust.
Warm regards,
Team Plus Holiday
Gary was brilliant - everything we asked for
Gary was brilliant, he searched for everything we asked for and made our plans perfect for what we want to do during our holiday. Would definitely use again.
January 11, 2026
Unprompted review
Reply from Plus Holiday
Hi Julie Hart,
Thank you for your lovely review. We’re delighted to hear that Gary searched for everything you asked for and helped make your holiday plans exactly what you wanted.
Your recommendation means a lot to us. Thank you for choosing Plus Holiday, and we’d be happy to assist you again in the future.
Warm regards,
Team Plus Holiday
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We had a wonderful experience booking…
We had a wonderful experience booking our Belgium holiday package. Everything was perfectly planned, from hotels to sightseeing. Special thanks to Punam for her great customer service — she was very helpful, polite, and always quick to respond. Highly recommended!
December 27, 2025
Unprompted review
Reply from Plus Holiday
Hi Mukesh Rawat,
Thank you for your wonderful review. We’re delighted to hear that you had a great experience booking your Belgium holiday package and that everything—from hotels to sightseeing—was perfectly planned.
A special thank you for your kind words about Punam. We’ll be sure to pass on your appreciation for her helpful, polite, and responsive service.
Thank you for recommending Plus Holiday. We truly appreciate your trust and look forward to assisting you again.
Warm regards,
Team Plus Holiday
We booked our Goa holiday package and…
We booked our Goa holiday package and had a fantastic experience. Everything was well organised and hassle-free. Special thanks to Alex for his great customer service — very helpful, professional, and responsive throughout the booking process.
January 2, 2026
Unprompted review
Reply from Plus Holiday
Hi Balbeer,
Thank you for your great review. We’re delighted to hear that your Goa holiday package was well organised and hassle-free.
A special thank you for your kind words about Alex. We’re pleased to know he was helpful, professional, and responsive throughout the booking process.
Thank you for choosing Plus Holiday—we truly appreciate your recommendation.
Warm regards,
Team Plus Holiday
Gary was very helpful
Gary was very helpful. Just give him the dates and our wants & needs for a long weekend and he totally delivered. Will be using his service again .
January 6, 2026
Unprompted review
Reply from Plus Holiday
Hi Vivian Gritton,
Thank you for your kind review. We’re delighted to hear that Gary was able to deliver exactly what you wanted for your long weekend by understanding your dates and requirements.
We really appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Team Plus Holiday
Agent makes error in booking but i'm blamed.
In conversation with Justin I clearly stated dates were 04th-07th Feb. I have written proof of this. The dates he booked was 04th-07th March. I was charged at the Feb prices. Yes I understand the checking of emails. However I looked more closely at passenger details, assuming a professional booking agent wouldn't mess up on dates. Highly disappointing as we probably can't go in March as we've other stuff booked. Justin clearly stated in his response to me errors happen in bookings. But he's taking no responsibility whatsoever. Never used this company again. Would not recommend.
January 5, 2026
Unprompted review
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Gary provided an efficient process with our booking
Gary provided excellent service. From initial contact to booking the process was easy.
January 3, 2026
Unprompted review
Reply from Plus Holiday
Hi Consumer,
Thank you for your feedback. We’re pleased to hear that Gary provided excellent service and made the booking process easy from initial contact through to confirmation.
We really appreciate you choosing Plus Holiday and look forward to assisting you again.
Warm regards,
Team Plus Holiday
Justin has been worki…customer service
Justin has been working hard during our experience with plus holidays and has been very patient, can't thank Justin enough for all his help
December 18, 2025
Unprompted review
Reply from Plus Holiday
Hi Stephen,
Thank you for your kind feedback. We’re really pleased to hear that Justin worked hard throughout your experience and was patient and supportive every step of the way.
We’ll be sure to pass on your thanks to him. Your appreciation means a lot to us—thank you for choosing Plus Holiday.
Warm regards,
Team Plus Holiday
Poland Trip booking
Quick response to my enquiry. Willing to provide various options for our trip to Poland. Whole process was easy and the agent Gary was more than helpful
November 26, 2025
Unprompted review
Reply from Plus Holiday
Hi Jennifer Billingd,
Thank you for your lovely review. We’re pleased to hear that you received a quick response, were offered various options for your Poland trip, and found the booking process easy.
We’re especially glad to know that Gary was more than helpful throughout. Thank you for choosing Plus Holiday—we truly appreciate your trust.
Warm regards,
Team Plus Holiday
Poland 2025
On the 15th of November I contacted plus holidays and spoke with a guy called Gary about booking my short stay in Poland.From start to finish it was a breeze with Gary,he listened to everything I needed and before long it was booked...as easy as that! Next day I had to finalise the payment with Justin and yet again just so easy.Looking forward now to returning to Poland and would definitely recommend these guys and this company.
November 15, 2025
Unprompted review
Reply from Plus Holiday
Hi Julie Froggatt,
Thank you for your fantastic and detailed review. We’re delighted to hear that Gary made booking your short stay in Poland such a smooth and easy experience by listening carefully to your needs.
We’re also pleased that Justin was able to finalise the payment just as smoothly the following day. Your recommendation truly means a lot to us.
Thank you for choosing Plus Holiday—we wish you a wonderful return trip to Poland and look forward to assisting you again in the future.
Warm regards,
Team Plus Holiday
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Stress-free booking
Gary was ever so patient and helpful. And made our booking really easy. So now, all we have to do is enjoy ourselves on this holiday. Can’t wait!
November 8, 2025
Unprompted review
Reply from Plus Holiday
Hi Mary Laserna,
Thank you for your lovely review. We’re delighted to hear that Gary was patient and helpful and made your booking process stress-free and easy.
We really appreciate your kind words and hope you have a fantastic holiday. Thank you for choosing Plus Holiday.
Warm regards,
Team Plus Holiday
Appalling service
I wish I could rate with “minus” stars.
Utterly shocking service - thinking back when I made the booking, alarm bells should have been ringing -
Booking a trip to Krakow was easy enough, but I was then asked 3 times to rate on Trustpilot.
The problems really started before the holiday had begun - I had to phone the day before my departure to remind them to send boarding pass, it was a Ryanair flight so I assume they don’t book the seats until the day before. I had to do this again the day before my return flight.
Really, any traveller shouldn’t have to worry about this whilst on holiday.
Arriving at Krakow, it took 2 hours to get through passport control, by this time, my pre booked private transfer taxi had left. Plus holidays had booked the taxi for the time the aircraft landed. I got a private taxi outside the airport to my hotel, and after numerous emails (which go unanswered) and telephone calls, they have yet to refund the taxi fare.
Arriving at the hotel - Shalem Kamierez I should have been given a code to enter the hotel - Plus holidays hadn’t given the hotel my contact details. After numerous calls to the hotel and Plus holidays, I eventually got in.
I had also paid for a day trip to Auschwitz - with a pick up from the hotel. This wasn’t to be - I cancelled the trip because I had to make my own way to Auschwitz - a 90 minute journey from Krakow, plus the travelling time from hotel to bus/rail station. Again I am still waiting for a refund on this.
I have previously left a hotel review on Trip Advisor, which I have listed a few problems, safety on the hotel staircase, safety of electrical connections, the fact that the breakfast area was a cafe next door - where a top up of coffee wasn’t allowed unless extra was paid. The same goes when asking for orange juice with breakfast - pay extra, whether having coffee or not. I’ve never ever heard the like begire. None of these problems have been replied to when I emailed Plus holidays.
I would really advise anyone thinking on booking with this company, to seek another company, and certainly one that doesn’t ask for Trustpilot reviews to be given.
They only seem to be interested in getting the booking and payment.
September 10, 2025
Unprompted review
Found us a great deal
Found us a great deal. Easy to use very helpful would definitely recommend and use again
October 21, 2025
Unprompted review
Reply from Plus Holiday
Hi David Ackers,
Thank you for your kind review. We’re pleased to hear that you found a great deal and that the process was easy and helpful.
We really appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Team Plus Holiday
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