Pothek 

This is my first time with Pothek. I ordered 10 lbs of quinoa. This is the cheapest website for quinoa. There is free shipping and shipment was very fast. Thanks Guys.

I ordered 12 bars of Kirks Natural, Castile Bar Soap Fragrance Free 4 Oz. as Pothek had awesome prices on it. Order placed Feb 15. Order processed Feb 23. Arrives Feb 26... and there are only 6 bars of soap. Out of stock? Nope, site still clearly says they have it in stock.

Login to my account, and I see it says the order is "Complete" on one page and on another correctly says they have shipped 6/12. So we'll see if I ever get the other half of the order. What kind of monkey operation is this place? In this day and age of eCommerce, who takes 8 days to process an order, and then only send half of it? Yikes. Will not use them again.

Good website. Lots of variety.

Was very pleased to find such a great price but delivery took just over a month. Their website only told me my order was "in process" and two requests for info were answered with a form email letting me know that shipping times could vary. Lost more than I saved as I needed to buy the product twice locally before my order arrived.

Ordered some items worth over $100 from this company.
It was 2 weeks ago. Today I found out that my order has been canceled without any notification to me.
Lucky me my money remains in my account.
What kind of business is it anyway?

I just checked my order status because I had yet to receive my item. I place an order on 2/12 and today is 2/21 and it just left the warehouse today. This kind of service is unacceptable to me I received no emails or correspondence stating there was a delay. Will not shop here again.

Cheapest price I found for my Triad Multivitamin... Very satisfied... will order again.. thanks pothek

My order shoeing as in process for 5 days after I placed the order. I sent an email to check on it and got an auto response email saying someone would get back to me. I tried calling the toll free number and did't get a hold of anyont thr first couple of times and got aessage saying that I was calling outside their business hours. When I finally did get a hold of someone, I was told that even though the items I ordered showed as in stock ob the website, they don't keep it in stock because they don't sell enough of it and only place orders for it after they receive an order. She said the were working on fixing it since "it's kinda misleading to customers." WTF?!? When I told her about the email no responded to, she said she would tell her manager. I did get an email later that day. I will never order from them again

I cant quite comment on the actual product condition or user experience. The price was great and the product shipped in a timely manor, however the shipping method was HORRIBLE. My order left Indiana on Wednesday 2/12. It is now Tuesday 2/18 and it still has not arrived today.
The shipment shipped FedEx SmartPost, and went from Indiana, to Ohio (where I live), then on to Pennsylvania, and back to Ohio a few days later.
What amounts to a 3:30 minute drive door to door has taken over a week to arrive, from a service deemed "Smart".
Whats worse is the package had to actually travel through my city in order to reach PA. Not exactly the best experience as far as shipping, and sadly this will likely affect my decision to order again. I would rather pay $5 more for the product from amazon and have it deliver in 2 days.

from the time my credit card was charged to the item (which they claimed was in stock) actually leaving the building was 6 days and only after i emailed their customer service asking if i should cancel my order or not.

took another 5 days to get here. Had i known it was going to take 2 business weeks i would have ordered from Amazon.

I won't be ordering from them again

As I track the shipping there are all of the directions on the compass. Let's see. From Indiana to Chicago (North), Chicago to Saint Paul (West), Saint Paul to Brooklyn Park (West again) Brooklyn Park to Minneapolis (East). That's Where the package is now. 1-2 days to go and these gel caps wil head south to me. God knows how many times they have been frozen and unfrozen as the the temps have been ranging from 19 degrees to -19 degrees here in Minnesota. I hope that the pills will still be effective. (FEDEX sucks) Ordered on Feb 3 - today is Feb 12 and I am still waiting.

They sent the wrong stuff, I sent it back with the return label they provided. After multiple emails and a phone call (where they said the refund was on the way), no refund has showed up. Avoid this vendor like the plague.

Well the item I ordered was instock status on website... Five days passed and it hadn't shipped out. I called customer service left a message never got a call. I called back and the service rep was very rude and made it seem like my call was bothering her... She said my order would ship the next day which was a Friday... The order didn't ship, I called back Monday and the new customer service rep was amazing. She apologized for the whole experienced then over nighted my order. Without her I would have never used the site again. She fixed my issue, but Im still a little unsure about ordering again.

The price of their items were pretty reasonable. Supposed to be 2-8 day shipping, but the 1 item I ordered took 9 days just to leave the warehouse. They do not respond to emails at all. Though they were cheaper than most other retailers, I would have spent the extra $1 and ordered elsewhere if it meant actually getting my product in an appropriate time. I will NEVER order from here again, stick to Amazon where you actually get your items shipped when you order them!

UPDATE: Finally received my item.
Quoted shipping: 2-8 days.
Actual shipping: 13 days.

Pothek had the second to lowest price on the web for the product I purchased. However, compared to other sites I buy vitamins from it is over all the slowest when it comes to shipping. I buy from puritans pride with free shipping and get my order in three days. So I may make more purchase from this site if my order could be sent out faster.

Initially, I thought pothek.com looked promising. I was looking for a reliable site that I could get my natural products from and I thought this one had a lot to offer. Unfortunately, it look 10 days for my order to leave the warehouse and shipping is taking another 9 days. I still haven't received my order! I received no notice explaining the delay, so this level of service must be typical. It's a shame, because as promising as this site looked, I probably won't be ordering from them again.

My entire transaction was flawless. There were plenty emails sharing the status of my order. Even the return was an amazing experience, they took care of everything. Thanks pothek. I am very satisfied and look out for my next orders. You have created a valued long term customer.

They claimed 2-8 days for delivery. It's now eight days from order and it hasn't even shipped. When I asked why not, they ignored me.

Update: The shipment information was received by FedEx after ten days, but the product has yet to leave Pothek's facility. And they ship by the slowest possible option, which will likely take another week. I will never order from them again and advise others to find a more reliable vendor.

Update 2: It took two weeks to make it from order to my town, but was dropped off by FedEx at the Post Office, so it will take another day or so to arrive at my house. This is the slowest shipping I've ever experienced, and is unacceptable.

Super fast shipment, best price on the internet! Love the bottle!

In the end, the product arrived in reasonable time and a great price, so I have little to complain about. But the items took close to a week just to ship. And when the two boxes arrived, they were both previously opened.