Prams.net 

Excellent quality and fast postage

had a 6 week wait on a 2 week wait for an italian pram, never arrived then was charged twice and not refunded, had to get my bank involved and after 6 months finally got my money back - but only 1/2 of what i paid - rubbish service

I would give it -1 if I could. Been waiting on my item for 5 months now. They don’t reply your emails and when they do, they promise shipment in a matter of weeks.... only to have your product never arrive.
AVOID AVOID AVOID.

I received two different adaptors for our stroller, and they were also used (!).... Now After returning the items, I am not getting my refund, neither am I able to contact them. Pure scam!! Now I am afraid if the car seat we ordered is safe at all....

I panicked after reading the comments and went out of my way to ensure that I receive my goods but shame must say though the delivery took longer than expected... it was in perfect condition therefore I would buy from them again however expect to get it after months and months.....but then again am in SA

Never delivered the goods.

Terrible business. Avoid at all costs. Nothing but a nightmare to deal with. Send faulty goods and won't refund or replace parts.

I have ordered & paid for a MacLaren Major Elite pushchair & sunshade. Prams.net has said they have sent it. However under the track and trace number it lists 1 item only, the sunshade. Prams.net are not interested, there emails are rude and unhelpful and the phone number rings and says the mail box is full. DO NOT WASTE YOUR MONEY. What a absolutely shocking company. This buggy was for my 9yr disabled son.!

I have tried to contact prams.net 6 times in 10 days. I have sent several emails, getting one reply today which was totally unacceptable..
Their online payment system is a complete waste of time and their iban number lacks the full address of their bank which renders an iban payment useless.

Very unhelpful customer service team.

This is a rewritten review (accidently deleted while updating)

Customer service is not good. I felt like being conned.
(Ordered friday 29/07/208)
They do not deliver what you payed for. Customer support (if they respond) is chaotic.

The shop owner called me because he was very unhappy because of the initial review I wrote on his shop.
He stated that it was "NOT a CATASTROPHY" that I did not receive all of the ordered items.

I finally (19/07/2018) received an e-mail in which they promise to do what we agreed on (refund a 10% reduction for the inconvenience included).

We finally received the ordered goods and we received a 10% reduction for the inconvenience.
It took literally dozens of mails (very confusing) and a few reviews on their business.
I would never ever buy form them again.

I can back up my bad adventure with mails and wrong invoices.

After reading the reviews I was nervous about buying from Prams.net but they had the products I wanted (Schardt Candy Wardrobe, Chest, Cot set) £300 cheaper than Wayfair and £500 cheaper than most other websites including Amazon.

I decided to buy - there were some good things and bad things:

Good - The most important thing: the products arrived complete, well packaged and in perfect condition, within 6 weeks (as per the timescales on the website)

Bad -
1. I heard nothing after ordering for four weeks, so decided to chase (over email). I got prompt replies (in a couple of days) but they were always one line "it'll be there next week" , "it's on the way (when it didn't arrive the next week", which wasn't particularly helpful.

They also said I couldn't choose delivery date which concerned me as I didn't know when I'd need to be in. As it turned out, they delivered to a UK courier company, who called me separately to arrange delivery.

2. Despite promising that they would bring the items into my flat, the delivery driver would only take the good to the entry of the flats - leaving me to carry 9 boxes weighing a total of 250kg by myself up stairs and into the flat

3. One of the items (the chest) had no instructions within it - and I couldn't find them online. Luckily they were similar in design / construction to the wardrobe so I could work it out - but I would have been totally stuck had I just bought the chest

All in all, if your product is a much lower price and you're willing to sacrifice a bit of customer service then Prams.net is a decent option

Their service was ok, but the product purchased was of poor quality.

I ordered a carry cot and I received it 2 weeks after.
This carry cot is very comfortable for my baby, and the quality is very good.

I ordered more than a month ago, they wrote me there was a three months delivery time on my product, and then offered me to change the color and then there would be one week delivery time. I did that, and when nothing came I asked them about the delivery time, and it was three months again!

UPDATE: It eventually arrived.

Prompt delivery, excellent quality, very happy.

Never again !!! I returned the product 1,5 month ago and the money is still not back!!!

Great shipping price within EU. Quick service! Only wish it was a bit more reasonable to the US. I understand, but only wish.

I ordered a pram from Prams.net on 13th May. After 3 days they mentioned that there will be more than a month's delay in shipping. When I asked them to cancel the order they offered a replacement that could be shipped within a week. Another week passed by and nothing happened. I asked them to cancel the order again and after that they have stopped responding to my emails. They don't pick the phone either. I am considering legal options against them. DON'T BUY FROM PRAMS.NET!!

Easy to order, item was as described and delivery was within the timescales stated.

Excellent service and item. I'm very satisfied