Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Review summary
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Had to use automated help service because website would not work -didn’t show all ticket options. Did take several emails to get matter sorted but got there in the end-would have been quicker and mo... See more
Company replied
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
Company replied
Booked event for 9 people , I have not received tickets or parking permit I paid for, we are due to attend the event today. Yet somehow this company managed to send all customer feedback emails, g... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.6
Average
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to book
Easy to book and when I realised I had to change time of entry to Botanics trail it was easy to do so.
June 4, 2026
Unprompted review
Reply from Ticketek UK
Thank you for your lovely feedback!
We're delighted to hear that booking was straightforward and that changing your entry time for the Botanics Trail was quick and easy. Providing a smooth and flexible experience for our customers is something we work hard to achieve.
Thank you again for your support, and we hope you have a wonderful time at the Botanics Trail!
I'm in the process of hoping to get s…
I'm in the process of hoping to get s refund . This is nothing too do with the service just tickets i got weren’t in the area i thought.
I contact help centre who said o could exchange tickets for area i required but on re entering site Ticketek did have that area on there map.The reason i requested change was due to my Grandson having ADHD and Autism and needs to be among Newcastle fans to feel comfortable.
Ive y had to repurchase via a different site who had this area available.
On this occasion I'm hoping Ticketek issue a refund for tickets i bought from them as a good will jester.
Ticketek Uk have been very good in replying to my emails and if needed and had tickets to suit my requirements in the future I would not hesitate to use them.
June 1, 2026
Unprompted review
Reply from Ticketek UK
Thank you for taking the time to share your experience and for your kind comments about our customer service team.
We're sorry to hear that the tickets you purchased were not in the area you had expected, particularly given your grandson's needs. We understand how important seating location can be in ensuring a comfortable and enjoyable event experience.
As each event and ticket purchase is subject to specific terms and conditions, we would encourage you to continue speaking with our Customer Service team regarding your request. They will be best placed to review your circumstances and advise on any options that may be available.
We appreciate your patience throughout the process and are pleased to hear that our team has been responsive to your enquiries. Thank you also for your continued confidence in Ticketek UK, and we hope to assist you again in the future.
Easy site to navigate
Easy site to navigate, so no problems with booking tickets. Overall good user experience.
May 26, 2026
Unprompted review
Reply from Ticketek UK
Thank you for your kind feedback! We’re delighted to hear that you found the site easy to navigate and that booking tickets was a smooth experience. We truly appreciate your support and will continue working hard to make the process as seamless as possible for all our customers.
Booking process was simple
Booking process was simple, and responded almost instantly when I had some login complications. In the end I wqs able to attend without any worries.
May 15, 2026
Unprompted review
Reply from Ticketek UK
Hi!
We are really pleased to hear the booking process was simple and that our team was able to respond quickly when you experienced login issues.
It’s great to know everything was resolved and you could attend without any worries. We appreciate your feedback!
Best,
Ticketek UK
Found it easy to get tickets 👍
May 19, 2026
Unprompted review
Reply from Ticketek UK
We’re so pleased to hear you found it easy to get tickets. We pride ourselves on making the experience as smooth as possible for our customers, so we really appreciate your feedback. Thank you for your support.
Booking tickets was easy and stress free
May 11, 2026
Unprompted review
Reply from Ticketek UK
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us. We’re always striving to provide the smoothest and best possible booking experience, so it’s wonderful to hear we delivered that for you.
I managed to get through the site quite…
I managed to get through the site quite well for me,but had to have help,at the very end,but nearly did it all on my own, lol.
May 11, 2026
Unprompted review
Reply from Ticketek UK
Thank you for your feedback! We’re really pleased to hear you found the site easy to navigate overall and were able to complete most of the process independently. feedback like this helps us continue improving the experience for all our customers. Thanks again for taking the time to share your thoughts, and we hope to make your next booking even smoother!
Easy site to navigate making it easy to…
Easy site to navigate making it easy to book events.
May 10, 2026
Unprompted review
Reply from Ticketek UK
Hello Richard,
Thank you very much for your positive feedback. We really appreciate you taking the time to share this.
It’s great to hear you found the site easy to navigate and booking your event straightforward. We’re always working hard to improve the customer experience, and feedback like this is incredibly encouraging for the team.
We’ll continue to strive for more positive experiences like this moving forward.
Best,
Ticketek UK
Realively user friendly
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
May 7, 2026
Unprompted review
Reply from Ticketek UK
Hi Karen,
Thank you for your feedback!
We are glad to hear you found the process relatively user friendly and easy to follow overall. We understand that timed booking sessions can sometimes feel a little pressured, especially when unexpected delays occur with payment approvals
We are pleased you were able to complete your booking in time, and we hope you have a fantastic time at the event!
Best,
Ticketek UK
Easy and quick thank you
May 9, 2026
Unprompted review
Reply from Ticketek UK
Hi Martine,
Thank you for your review!
We are happy to hear you found the process easy and quick. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Very easy to buy tickets
Very easy to buy tickets. Simple process. I didn't realise I needed an account but it was easy to set up.
May 8, 2026
Unprompted review
Reply from Ticketek UK
Hi Helen,
Thank you for your review!
We are glad to hear you found the ticket purchase process simple and easy to use.
It's also great to know setting up an account was straightforward too. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
It was moderately easy to use the…
It was moderately easy to use the website. The charges for booking fee are high and if I am doing the work why am I paying?
May 7, 2026
Unprompted review
Reply from Ticketek UK
Hi Mr Norseman,
Thank you for your feedback!
We're pleased to hear you found the website fairly easy to use, though we’re sorry to hear you were unhappy with the booking fees.
We understand your concerns and appreciate you taking the time to share your thoughts.
Your comments have been passed on to the relevant team for review.
Best,
Ticketek UK
Efficient and easy
May 7, 2026
Unprompted review
Reply from Ticketek UK
Hi Mr Webster,
Thank you for the review!
We are glad to hear you found the process efficient and easy. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Everything was so smooth
May 6, 2026
Unprompted review
Reply from Ticketek UK
Hi, thank you so much for your kind feedback. We’re delighted to hear everything went smoothly for you. Providing a seamless experience is exactly what we strive for. We truly appreciate your support.
looking forward to visit the arena to…
looking forward to visit the arena to see my first show under the Plymouth Arena banner. I have visited it when it was Plymouth Pavilions. booking for the show was easy.
December 1, 2025
Unprompted review
Reply from Ticketek UK
Hi there,
Thanks so much for your review! It’s great to hear that booking was quick and easy, and we’re really pleased you’ll be visiting the arena again—especially for your first show under the Plymouth Arena banner.
We hope you have an amazing time at the event and enjoy the experience just as much as your previous visits.
Best,
Ticketek UK
Reply from Ticketek UK
Hi there,
Thanks for your kind review! We’re really glad to hear you found the booking process efficient and easy.
We hope you have a fantastic time at your event!
Best,
Ticketek UK
Tickets not available
We bought tickets for Pentatonix for October 10, 2025. The show is on Sunday, April 26. Today, April 25, we still do not have tickets available. We would like to attend the show tonight with peace of mind!
April 25, 2026
Unprompted review
Reply from Ticketek UK
Hello Helga,
Thank you for taking the time to leave us a review.
We’re sorry to hear that you had difficulty locating your tickets prior to the event. We can confirm that all tickets were released ahead of the event start time. If tickets cannot be found, the box office at the venue is always able to assist, as they have records of all purchases. Bringing a valid form of ID along with your booking confirmation will help them locate your tickets quickly.
If you experience any issues receiving your tickets in the future, please don’t hesitate to contact us via our online form, and one of our agents will be happy to assist.
We hope you were still able to attend the event and had a great time.
Best regards,
Ticketek UK
Process of use was straightforward and…
Process of use was straightforward and easy to follow - accepting that sometimes several people are attempting to get some or all of the seats you are in the process of booking.
April 10, 2026
Unprompted review
Reply from Ticketek UK
Hi Dean,
Thank you for the positive review!
We are so glad to hear you found the booking process straightforward and easy to follow.
You are absolutely right that during busy periods, ticket availability can change quickly as others are booking at the same time.
We appreciate your understanding and hope you enjoy your event!
Best,
Ticketek UK
Probably the worst app for concerts
I book a ticket, it doesn't show on the app and you cant physically pass it on ( present for someone ) until just before the gig. Pretty useless app tbh!
April 12, 2026
Unprompted review
Reply from Ticketek UK
Hi M,
Thank you for your review.
We are sorry to hear about your experience. Tickets are typically released no later than 3 working days before the event date, which is why they may not yet be visible in your app for you to transfer.
If you are still unable to locate your tickets after this timeframe, please contact our customer service team and we’ll be happy to assist you further.
Best,
Ticketek UK
Easy to book
Easy to book. Got the seats that we wanted especially as it was an accessible seat.
April 9, 2026
Unprompted review
Reply from Ticketek UK
Hi Kathryn,
Thank you for your review!
We are so pleased to hear the booking process was easy and that you were able to secure the seats you wanted, including accessible seating.
We appreciate your feedback and hope you have a fantastic time at the event!
Best,
Ticketek UK
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