Premierappliances 

Faulty appliance received
Returned same day on 4th Nov
Still no refund! Lots of excuses but no money back!
Other reviews saying similar so avoid this company…looks like they are about to go bankrupt and take everyone’s money!

Scam warning!!
After purchasing coffee machine online and in stock - no confirmation received. Once I contacted them by email numerous excuses re delivery and delays once I cancelled order 3 weeks later numerous excuses regarding refund. Still no refund received to date 27 Nov 23. I would advise not to use this website.

Ordered an item and 14 days later told not it was no longer in stock after me sending numerous emails chasing delivery (the item clearly showed in stock 1-2 days delivery). Refund requested and then numerous other excuses such as account lead absent, then blamed the refund transaction software, then gave the option of a bank transfer. Order was 4th October and still no refund come 24th November. Please avoid using at all costs, hundreds of pounds out of pocket and now having to explore other avenues to get money back.

Avoid avoid avoid the single worse company I have ever dealt with paid for a DeLonghi coffee machine on 15/10/23 week later when I chased them said it was out of stock even though website did not say that then the lies and excuse after excuse start issue with their supplier, transport issue you name it I got every excuse know to man. Finally I asked for a refund 2 weeks ago more excuses start the account lead is out, it will be done today etc etc finally after numerous emails threatening claw backs reporting to trading standards, office of fair trade my refund as hit my bank account. The stress lies and time isn’t worth the few £££’s you could save if your goods arrive. I know it’s all lies as I spoke to DeLonghi UK who were very helpful and I bought one direct from them that arrived the day after. I can’t stress enough for people to steer clear of these con artists..

They are not even worth 0 stars..!
Terrible business, dishonest and failure to refund me £365 for a freezer that was never in stock. Poor excuse after excuse delaying the refund. Luckily I paid on my credit card and now recovering my money via Section 75 of the Consumer Credit Act.
I have also reported the company to trading standards. People - don’t do what I did and ignore the negative reviews you will regret it. DO NOT use this company..!!!

Never again.
I ordered new intergrated washing /dryer machine.

They refused to put back the door..

Go to John Lewis or Currys next time

Straight forward purchase - good price, kept informed, great delivery.

delivery was an additional week than the order date so rang them they offered next day , brilliant fast efficient friendly service

Absolute nightmare of a company to do business with. Ordered a dryer that was shown as in stock, took my money and then told me it was out of stock. I spent over a month hounding them to refund my money and eventually got it back but it was not a nice experience. My advice, stay well away from these people.

Purchased a new washer and dryer best value for money online , read a few reviews so I emailed them to check products in stock which they where they explained some of the reviews to me when I asked and informed me they are now under new management and they are sorting out any previous issues
thanks Chris for your time

Terrible
Ordered a freezer 5 weeks ago. No contact Mede with me other than to say ‘thank you we have your money’. After 10 days I tried calling them but the phone just rings out to a mail box that already full. I tried this for two days. Then resorted to emailing them where I received what was clearly an automated response to smash they had issues with a delivery company. Again I had to chase them at the two week mark and got a little more info/story!. Finally got to speak with someone after three weeks and was told that I’d have a delivery date by the end of the week. End of the week came and I had an email to say it would more likely be the middle of the following week. And now again nobody there to answer the phone. Either that or it’s being ignored. Still waiting to this date for anyone bing close to good news on a delivery date.

We ordered a washer/dryer for my son in October being told it was 'in-stock' however, 3 days later they advised that it was out of stock and a full refund would be issued if required or we could purchase another model. Almost a month later still waiting for the 'next day' bank transfer we were advised, but everyday we appear to be getting fobbed off. Excuse after excuse.......

I would give 0 Stars if option to do so. Order placed with 3-5 working day delivery. No communication. No goods received weeks later. No response to phone calls ( mail box constantly full) ....probably due to number of complaints! Eventually responded to email to advise 4 weeks delay. When asked to cancel and refund they responded with several excuses as to why they cannot refund ? Technical issues, accounts guy off etc...no call back from manager when requested. it has now been over a month trying to get money back and eventually had to report as fraud to bank which comes with its own hassles as bank card had to be cancelled. Wish I had read these reviews before ordering. Unsure if the reviews are legitimate where people have actually ever received goods? I always try to use smaller companies where possible to give them business but I would avoid this company at all costs.

So disappointed with this company after ordering a coffee machine which took ages to dispatch, I decided to cancel it and I’m still waiting for a refund. I had researched the company before and found no issues, searched again today and found lots of people in the same boat as me. It’s nearly 5 weeks since I placed my order and I haven’t been given my refund … the refund I’ve been told had been processed. Every time I contact them I’m fobbed off.

If anyone else is in a similar position, open a chargeback through your bank or credit card company. I’m not sure what PA gain from doing it this way, as I think they get charged an admin fee for the chargeback and then have lots of upset customers who won’t use them again.

Tried leaving a review on their Facebook page and it got removed …

Very competitive price, little apprehensive as never used before, initial communication very poor, but goods delivered as advertised.
Initial communication poor, telephone number not answered, no confirmation of order with progress. Then received email after 6/7 days and comms improved.
Happy with the product and price.

Delivery took a few days
Longer than the 4 days specified on their website. On calling them it kept on going to voicemail, but they were responsive on email. Installation went smoothly and all in all happy as this company represented the best value for the item.

45 days ago, I completed the purchase of two dyson vacumer from their site. Even tough they informed me 4 day delivery , they didn’t deliver my vacuum cleaners. They offered me a cancellation. I cancelled the order now I am waiting to get my money back about one month. They are creating excuses each time I reached them.

Paid for a coffee machine not a cheap one after days I had to try and contact them they don't answer calls takes days for email they take your money have no stock then after days of trying to get in touch they finally cancelled my order say they will put money back.on card still waiting had to open charge back with Mastercard today to get my money back buy from thus company at your own risk worst company I have ever had to deal with correction try to deal with they don't answer ha ha hot machine from good old argos in 1 day 5 star to argos 0 star the discount Appliances

Avoid! Total scammers! I did order coffee machine on 11 Oct. A week late tryied to contact over the phone , no luck. Sent an email ,got a reply :Unfortunately, due to transport delays deliveries have been delayed with manufacturer, this has been out of our control. Tryied to call again,no answer!?On the 27 Oct asked to cancel the order and refund the money. Response by email was:This will be refunded to you tomorrow sorry accounts are not in at this time. And then email couple days later was : I can confirm your order has been cancelled.

If you’re able to provide us with your bank details we could issue a same day transfer. Alternatively we will issue the payment back to your card paid with and we kindly ask that you allow 14 working days for this to show on your card. Send my sort code and account number.......7 of November still waiting for the refund. As instructed i am going to contact my bank to file the complain.