Private Ears Reviews 163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm welcomes, professionalism, and ability to put them at ease, making the entire experience pleasant. The service is frequently described as excellent, with many highlighting the efficiency of the micro-suction treatment and the relief it brings, often restoring hearing completely. The booking process is noted for being straightforward and easy, with prompt service and minimal waiting times. However, some people were dissatisfied with the outcome of their treatment, reporting pain and complications after the procedure, which required further medical attention.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it very easy and... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight over noticeably improved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk through the door you are treated as a valuable customer with a warm welcome from Ali, who really makes you feel at home. The service is really more... See more

Rated 5 out of 5 stars

This was the second time I have used Private Ears. I booked an online appointment to see a practitioner regarding a blocked feeling in my right ear. When I arrived I was greeted warmly by Kim and she... See more

Rated 5 out of 5 stars

From moment you walk in the door you are put at east. So professional in every way, nothing is too much bother be it explanations, payments, ease of booking just so reassuring. Now have 100% hearing a... See more

Rated 5 out of 5 stars

I booked an appointment and received a friendly welcome from the receptionist who ensured that I was seen almost immediately. The professional consultant clearly explained the procedure for checking m... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Rated 5 out of 5 stars

The best!

I have used other companies before finding The Private Ear Clinic, and none of them have provided such excellent service as this one.
The receptionists are welcoming and friendly, and Sara Kent( my audiologist) is the best of the best. She is so helpful and knowledgable, and is dedicated to making sure you are 100% happy before you leave your appointment. The ongoing support is amazing.

November 25, 2024
Unprompted review
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Reply from Private Ears

Wow! What lovely feedback, we are so happy we could help Gwenda!
We look forward to seeing you again soon, but do call us if you ever need anything in the meantime and thank you.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

I am a carer and my wife struggles to…

I am a carer and my wife struggles to talk. I am quite deaf. I need the best hearing aid which I have got with the intense help and experience of the Private ear Clinic. A massive thanks.

November 5, 2024
Unprompted review
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Reply from Private Ears

Thank you for your 5 star review Mr Adcock, we are thrilled we could help and look forward to seeing you again soon!

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

The friendliest

The friendliest, professional setting! Took my disabled, elderly dad - they helped from the moment we arrived outside the premises- helping me get him inside. Once inside the care, empathy, friendliness and professionalism were outstanding! Stephanie was so kind and understanding- made it a highlight! My dad has told everyone about her! Thank you

October 8, 2024
Unprompted review
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Reply from Private Ears

This is such an incredible review, thank you! It means so much to a small business like ours. We are overjoyed we could help and that you and your dad felt cared for.
Please do let us know if we can help in the future.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Puts patients at ease

The fact that I phoned at 15.15pm on a Friday, the same afternoon I had an appointment at 16.00. The receptionist is extremely pleasant! Stephanie,who check my ears was Amazing!! Very gentle put you at ease straight away. Even though she didnt find any thing wrong, there was going to be no charge! Except for the initial 1st consultation. Would highly recommend this clinic.

October 18, 2024
Unprompted review
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Reply from Private Ears

Thank you for taking the time to leave this wonderful feedback for us, it means so much!
We're so pleased we could help, please do get in touch if you need us again in the future.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

A brilliant experience

I had been putting off dealing with my poor hearing for many years, the private ear clinic were fantastic at diagnosing whats wrong with my ears, two issues one that is easily fixed and the other longer term fix. Having done the easy short term fix my hearing is better than it has been for many years. A brilliant experience.

September 25, 2024
Unprompted review
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Reply from Private Ears

Thank you for your amazing feedback, it's so nice to read!
Please get in touch any time if we can help with anything else.
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

After an appointment with my doctor…

After an appointment with my doctor they recommended The Private Ear Clinic in Wimborne ASAP to get to the bottom of my problem. After a phone call they were able to book me in the next day. Stephanie was my nurse and she was wonderful and treated my ear with a kind and professional attitude.

October 4, 2024
Unprompted review
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Reply from Private Ears

We are so pleased to hear we could help you so quickly, that's wonderful! We have passed your feedback onto Stephanie, she will be thrilled to receive your kind words.
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Very efficient

Very efficient, very friendly. Was offered an appointment for the following day. The nurse was very informative of everything she would be doing with the new method of micro suction. Thoroughly recommend.

September 26, 2024
Unprompted review
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Reply from Private Ears

Thank you for your great feedback, we are so pleased we could help!

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Ears can now hear

My appointment was at the Wimborne branch for the removal of ear wax. I was treated by Stephanie who carried out the procedure in a very professional and friendly manner. Initially, she explained the whole process and then gave a step-by-step commentary throughout to keep me informed.

For both ears the treatment lasted for approximately 20 minutes and at the end my hearing had been returned to normal.

The only drawback is that I can now hear my wife calling for me from a much greater distance!

September 25, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for your wonderful review Mr Muir, we are overjoyed you enjoyed your visit to us and are now reaping the benefits!
Please do reach out if we can help with anything else in the future.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Friendly, knowledgable staff

Friendly, warm staff who spent time explaining what they were going to do, and the results of the hearing test. I was made to feel very welcome and they listened to my concerns. Sarah spent time talking through the hearing test results and answered all my questions.

September 24, 2024
Unprompted review
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Reply from Private Ears

Thank you for your kind feedback, it's so wonderful to hear we could help! Please do get in touch if we can help with anything else at all.

Best wishes,
The Private Ear Clinic Team

Rated 5 out of 5 stars

Outstanding ear clinic

Outstanding ear clinic. Wonderful reception at the front desk. I was suffering from ear ache / blockage. I was seen by Jo, and received a most thorough, informative, and professional ear inspection, resulting in a good clean. Pain removed. Wonderful value for money. The Private Ear Clinic is a jewel in the crown of Wimborne. Thank you.

September 17, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for your kind review Dr Warren, we are over the moon to hear your amazing feedback and even more thrilled we could help! We have shared your review with Jo and the team, who will be so pleased.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful. Explained everything well and solved my hearing problem

September 18, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for your wonderful feedback, we are so pleased we could help!

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Milford on Sea Private Ear Clinic.

My experience was entirely satisfactory and agreeable. The lady who treated me was very reassuring and explained all that was entailed leaving me comfortable and feeling that I was in competent, knowledgable hands.

September 11, 2024
Unprompted review
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Reply from Private Ears

Thank you for your fantastic feedback, our Milford on Sea team were thrilled to see your feedback! Please do come back any time, we'd be glad to help.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

A very positive experience

My brother in law always spoke well of the Wimborne Private Ear Clinic. I felt for a while my hearing was not as good as it was. I booked in for a full NHS free hearing test. My whole experience was very positive. The receptionist was very welcoming. Sarah who did my test was lovely. She was cheerful, which made me relax. She explained everything very clearly. I would definitely recommend the Private Ear Clinic to everyone.

September 9, 2024
Unprompted review
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Reply from Private Ears

That's fantastic to hear Julie, we really do appreciate you taking the time to leave us this fantastic review, it means a lot to our wonderful team!

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Ear wax problem

Been to the clinic once before at the recommendation of my brother about a year ago. Yesterday, I managed to arrange an appointment at short notice.

I wear hearing aids in both ears which create a wax problem every so often. On my first visit, I was a bit nervous about microsuction but learnt quickly it was not an issue.

On both occasions, staff have been pleasance and helpful. Stephanie yesterday answered my questions and solved my problem very quickly. Many thanks all.

September 5, 2024
Unprompted review
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Reply from Private Ears

Thank you for putting your trust in us, we're so pleased we could help! Please do come back any time, we would be delighted to see you again.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Excellent Service

Mandy was friendly and explained the procedure at every step of my ear wax removal which lead to a stress free appointment. I would thoroughly recommend The Private Ear Clinic in Wimborne to anyone with an ear problem

September 6, 2024
Unprompted review
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Reply from Private Ears

We are so pleased we could help deal with your ear wax in a stress free way, that's everything we hope for! Thank you so much for taking the time to leave your wonderful review.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Wonderful and caring people, with fast results.

When you meet wonderful people that care and know how to take action, you have probably just met Stephanie.

I have had a persistent hearing issue over the last two weeks and decided to seek expert advice, rather than use the typical high street stores. Booking an appointment with The Private Ear Clinic was straightforward and they made a day and time convenient for me, taking a small deposit to hold the slot. The premises were tidy, reception was welcoming and treatment room hi tec and modern.

The real star however for me today, was Stephanie, who is lovely as well as brilliant. She took the time to understand my hearing issues, told me what could be done and then dealt with the issue immediately in the practice. She has given me follow up advice and some details required to get pharmacist support.

My hearing has already improved since the lunch time session today, I also now feel confident that all will be well and that is a huge and emotional relief to me.

Thank you Stephanie, and The Private Ear Clinic.

September 4, 2024
Unprompted review
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Reply from Private Ears

Wow, thank you so much for your amazing review, your kind words mean so much to Stephanie and the whole team! Please do come back any time, we would be thrilled to help!

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Excellent, friendly and professional clinic

I was anxious about micro suction for both blocked ears before I used the clinic for the first time but every member of staff has been wonderful. Very professional and informative as well as friendly and kind. I wouldn't consider going anywhere else.

September 3, 2024
Unprompted review
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Reply from Private Ears

Thank you for your incredibly kind feedback Tony, we are overjoyed we could help provide a top notch service for you!
We hope to see you again in the future.

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Ear wax removal

Spot on service,by Kim Harris at wimborne, explained the process 💯 and carried out the wax removal,many thanks👍

August 29, 2024
Unprompted review
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Reply from Private Ears

Thank you for your 5* review, we really do appreciate it! Please do let us know if we can ever help again in the future, we'd love to see you!

Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Friendly and professional

Such friendly, reassuring and professional service. After weeks of trouble I can hear again! A massive thank you to the amazing team at Milford.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

The service I received was comprehensive and thorough, I was apprehensive but was put at ease and understood the whole process, resulting in a good experience and a trial pesto of recharging ear pieces . So far they feel so comfortable and light weight and I look forward to hearing all those noises and speeches I have been missing out on
I would highly recommend .

July 25, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for taking the time to leave such a wonderful review, we are so pleased we could help Suzanne. Thank you for putting your trust in us with your hearing care, it's been a pleasure working with you to ensure we give you the best possible service!

Best wishes, The Private Ear Clinic Team

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