Private Ears Reviews 163

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm welcomes, professionalism, and ability to put them at ease, making the entire experience pleasant. The service is frequently described as excellent, with many highlighting the efficiency of the micro-suction treatment and the relief it brings, often restoring hearing completely. The booking process is noted for being straightforward and easy, with prompt service and minimal waiting times. However, some people were dissatisfied with the outcome of their treatment, reporting pain and complications after the procedure, which required further medical attention.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it very easy and... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight over noticeably improved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk through the door you are treated as a valuable customer with a warm welcome from Ali, who really makes you feel at home. The service is really more... See more

Rated 5 out of 5 stars

This was the second time I have used Private Ears. I booked an online appointment to see a practitioner regarding a blocked feeling in my right ear. When I arrived I was greeted warmly by Kim and she... See more

Rated 5 out of 5 stars

From moment you walk in the door you are put at east. So professional in every way, nothing is too much bother be it explanations, payments, ease of booking just so reassuring. Now have 100% hearing a... See more

Rated 5 out of 5 stars

I booked an appointment and received a friendly welcome from the receptionist who ensured that I was seen almost immediately. The professional consultant clearly explained the procedure for checking m... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had my ears cleaned by Emma Helliwel at the Wimborne surgery

Had my ears cleaned by Emma Helliwell on Friday, what a professional, she talked through the procedure, put me at ease, 15 minutes later I’m out the door and I can hear birds singing, I’m very pleased and impressed,
Thanks Emma
Great job

March 18, 2022
Unprompted review
Private Ears logo

Reply from Private Ears

Thank you for your kind words! We have passed this along to Emma who was thrilled she could help! Best Wishes, The Private Ear Clinic

Rated 5 out of 5 stars

Best money i ever spent

Best money i ever spent, sorted the problem in less than 10 mins, so accommodating and answered so many questions that my GP has never answered properly, will certainly be booking again if i ever need to

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Would definitely recommend

Had a problem with my right ear which was diagnosed by my GP as wax build-up. I was advised to keep putting olive oil in it and that it could take up to four weeks to clear the blockage. I contacted The Private Ear Clinic and was offered an appointment at the Wimborne branch the following day. Within 15 minutes of my arrival the problem was solved and my other ear given a clear out for good measure. The whole process was very professional and efficient from the booking to completion. Sarah who did the job using the microsuction equipment had a very friendly manner and it was obvious that she knew her stuff. I definitely recommend this company.

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from the first phone call

Excellent service from the first phone call to the end of the treatment. Treatment was explained from the beginning and I was fully informed of what to expect from the procedure. Jaqui was helpful and very professional and I could not believe what came out of my ears!! It was quick and painless and would definitely return if needed. Highly recommended

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Just amazing !…

After feeling massively let down by our GP and the hospital - I called the clinic to see if they could help my 11 year old daughter who has been suffering now for nearly 4 months with blocked ears, infections and loss of hearing and 3 visits to the hospital with little or no relief - we visited the clinic today where Jacqui - who was amazing with my daughter, successfully cleared out both her ears with a manner and technique that was nothing other than fantastic, so good with my daughter who after repeated visits to the hospital where the procedure carried out was uncomfortable and painful was understandably very anxious. Thank you so much - money well spent as far as I am concerned - and I have no hesitation in recommending the clinic to others who are having problems - we will be returning for regular checkups too - can't thank you enough!

June 13, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutley brilliant service,and that…

Absolutley brilliant service,and that is no understatment coming from someone who severly suffers from sensitive ears and anxiety. I was made to feel super compfortable! I cannot recommend this enough, if your in any doubt, go!!

May 30, 2021
Unprompted review
Rated 5 out of 5 stars

Professionalism above and beyond

Following misdiagnosis at A & E and at my local surgery l serendipitously found The Private Ear Clinic. I’d had a right ear full ( and left) of impacted ear wax that was excruciatingly painful manifesting itself in fractured sleep and being unable to chew my food. The treatment by practitioner,Jacquie Houldey , at the Clinic was painless despite me being a terrible wriggling wuss of a patient . I won’t suffer in silence again and wouldn’t hesitate to recommend them. Julian Hill.

May 23, 2021
Unprompted review
Rated 5 out of 5 stars

Came to the clinic with lots of wax…

Came to the clinic with lots of wax build up and the two ladies had a fantastic approach. Helped me and made me feel very welcome. Exceptional service,I will always recommend this clinic.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

I have recently moved to Milford On Sea…

I have recently moved to Milford On Sea and came for my first appointment last week ( Dec 2020) The team were professional and Jacquie was brilliant. Her manner was assuring and the procedure was painless. I cannot recommend this enough, as the previous ones were ineffectual, in my last facility. Everything was explained and the appt was worth every penny.
Thank You
Linda Bagguley

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful efficient, effective, inexpensive and friendly service!

I've suffered from blocked ears all my adult life - unfortunately it's a family trait. Endless syringing at my GP practice did very little to alleviate the problem, and I'd got to the point where I really couldn't hear well at all in either ear. I really wish I'd known about this service before now. Microsuction is absolutely fantastic - so much more effective than syringing, and you don't need to spend a week dropping olive oil into your ears beforehand. It was painless and quick and extremely inexpensive, and it got my ears completely clear of wax. My hearing is absolutely wonderful now and I'm so pleased.

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

Thank you so much Emma (Wimborne) for diagnosing Mum's hearing loss straight away, when she had already been to the doctor. You clearly know your stuff!! Excellent service, and we are all very grateful that Mum's hearing will return after the short course of treatment you prescribed. I would definitely recommend the Private Ear Clinic, Wimborne.

August 22, 2020
Unprompted review
Rated 4 out of 5 stars

Microsuction.

Long awaited appointment for microsuction following Corvid 19 lockdown. The environment was efficiently organised, the practitioner was knowledgable and friendly. Both client and practitioner wear supplied single use masks. Hand sanitiser was in place, the setting was light and clean and I felt very safe attending. I am very thankful to have hearing fully restored.

July 13, 2020
Unprompted review
Private Ears logo

Reply from Private Ears

Hello Clare,

Thank you for your kind review, we really appreciate the feedback. If there is anything we can do to make your next visit a 5 star visit please do let us know as we are always looking to improve our service.

Stay safe and well.

Rated 5 out of 5 stars

The Private Ear Clinic Service

I use the Private Ear Clinic regularly on a quarterly basis to meet my particular needs for micro suction services.

The service I receive is consistently excellent from very attentive and professional staff. Appointments are always kept in a timely manner and I appreciate the service provided at reasonable cost. Why take a chance, use the best!!

September 7, 2019
Unprompted review
Rated 5 out of 5 stars

Faultless service

A truly wonderful company that provided a faultless service to my Mum over a number of years and who went that 'extra mile' for her earlier this year when she was too ill to visit the usual location for treatment. We'll never forget the kindness and understanding you all showed at a very difficult time and our sincerest gratitude to Jackie, who made the visit to help Mum at a time when it was especially important. You are all fantastic and deserve every success. Mrs Karen Vaughan, Wickham.

July 24, 2019
Unprompted review
Rated 5 out of 5 stars

Such a caring team.

Such a caring team. Very thorough hearing tests and great knowledge of hearing aids.

July 18, 2019
Unprompted review
Private Ears logo

Reply from Private Ears

Thank you for your lovely review Cindy, we are glad we could help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look