Private Ears Reviews 163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm welcomes, professionalism, and ability to put them at ease, making the entire experience pleasant. The service is frequently described as excellent, with many highlighting the efficiency of the micro-suction treatment and the relief it brings, often restoring hearing completely. The booking process is noted for being straightforward and easy, with prompt service and minimal waiting times. However, some people were dissatisfied with the outcome of their treatment, reporting pain and complications after the procedure, which required further medical attention.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it very easy and... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight over noticeably improved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk through the door you are treated as a valuable customer with a warm welcome from Ali, who really makes you feel at home. The service is really more... See more

Rated 5 out of 5 stars

This was the second time I have used Private Ears. I booked an online appointment to see a practitioner regarding a blocked feeling in my right ear. When I arrived I was greeted warmly by Kim and she... See more

Rated 5 out of 5 stars

From moment you walk in the door you are put at east. So professional in every way, nothing is too much bother be it explanations, payments, ease of booking just so reassuring. Now have 100% hearing a... See more

Rated 5 out of 5 stars

I booked an appointment and received a friendly welcome from the receptionist who ensured that I was seen almost immediately. The professional consultant clearly explained the procedure for checking m... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Rated 5 out of 5 stars

Warm, welcoming and professional clinic

I have always been made to feel so comfortable and relaxed at this clinic. I was anxious about having microsuction and also worried about my hearing loss but everyone that I have seen has always made me feel reassured and relaxed. Sarah Kent has been particularly brilliant and always makes time to listen to my concerns. She is friendly and professional and I wouldn’t consider going elsewhere for my hearing checks. Thank you.

July 15, 2024
Unprompted review
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Reply from Private Ears

Your kind words mean so much to our team, especially Sarah! We are so happy we could help, we look forward to seeing you again soon!

The Private Ear Clinic Team

Rated 5 out of 5 stars

Lovely People Work Here

I have been using this clinic for around 2 years and always receive the most friendly and professional service. I had the wax removed from both ears following trouble with my right ear and the clinician (nurse) did an excellent job in the nicest possible way. I would highly recommend this clinic. Thank you.

July 10, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for your amazing feedback, it's been a pleasure helping you for the last few years. Our team will be over the moon to read your kind words!

The Private Ear Clinic Team

Rated 5 out of 5 stars

Great service

Great service. Knowledgeable and friendly. Managed to remove wax nobody else could!

July 11, 2024
Unprompted review
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Reply from Private Ears

Your feedback is so important to us, thank you for taking the time to leave a review. We are thrilled to see we could help, please do come back any time!

The Private Ear Clinic Team

Rated 5 out of 5 stars

Excellent service

Excellent service , highly recommend.
I use silicon ear plugs , unfortunately a bit broke off whilst on holiday and got stuck deep in my ear, Jackie did an excellent job in removing it and now my hearing is back to normal. Thank you

July 7, 2024
Unprompted review
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Reply from Private Ears

That's wonderful news, we are so pleased we could help! Thank you for your kind words.

The Private Ear Clinic Team

Rated 5 out of 5 stars

Fantastic friendly and professional…

Fantastic friendly and professional service. I went in distressed and unable to hear in one ear...I left swiftly afterwards with all my hearing back and a smile on my face :-) Recomended.

March 20, 2024
Unprompted review
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Reply from Private Ears

Thank you for taking the time to leave your very kind feedback, we are thrilled we could help!
The Private Ear Clinic Team

Rated 5 out of 5 stars

First class service

First class service. Made an appointment after suffering from impacted ear wax. Jo and Penny both helped clear it with micro suction.
Turned up slightly early and seen almost straight away. Within 15 minutes I was all clear and happily on my way with my hearing restored. Very professional. Many thanks.

March 12, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for your fantastic review, we're so pleased we could help!
The Private Ear Clinic Team

Rated 5 out of 5 stars

Excellent Treatment at The Private Ear Clinic

This is the second time I have been to see Jackie to have ear wax removed from my ears. I live in Winchester, but travel to Milford on Sea to have the treatment because Jackie is so good. She puts you at easy and does an amazing job. The difference in my hearing is unbelievable after I've had my treatment. I would not go anywhere else.

February 16, 2024
Unprompted review
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Reply from Private Ears

Thank you so much for your wonderful review, it means a lot to us!
The Private Ear Clinic Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish! Such care and attention given to my 88 year old mum! Never rushed or pressured into making a purchase! Just professional care, always! Mum trialled hearing aids for three weeks and was thrilled with how they changed her experience of being in social situations - which-she had started to avoid! We would highly recommend The Private Ear Clinic and would like to thank all the staff, with a special mention going to Sarah for her patience and expertise! Thank you so much! Diane & Glad 😊

December 28, 2023
Unprompted review
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Reply from Private Ears

Thank you for your very kind words Diane, it was a pleasure helping your mum on her journey to better hearing. We have passed on your lovely review to Sarah, who will be thrilled.
The Private Ear Clinic Team

Rated 5 out of 5 stars

Cannot fault the care and attention…

Cannot fault the care and attention given by the audiologist/ microsuction practitioner Emma Smith, (at their Bournemouth clinic on Mondays) whose attention to detail, understanding and friendly nature made for relaxed appointments each visit. Everything was clearly explained and at no time did I feel pressureized to purchase new hearing aids from them following an initial hearing test appointment. However I did, their prices were very competitive to high street outets, but it was the attention to giving optimal hearing that swung it. I had several visits 1) ears cleaned, (this was an extra charge) & having read their literature decided on a pair to buy, I was given a sample to wear for 2 weeks 2) adjustments to sound levels as required 3) reassement of sample aids levels and readjustment to suit my lifestyle, inner ear moulds made for new aids 4) the purchased pair given & adjusted to required volume levels 4) follow up of new hearing aids usability. Superb service. I have no hesitatation recommending this company.

December 4, 2023
Unprompted review
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Reply from Private Ears

Thank you so much for your kind comment, we are thrilled we could help and you were pleased with our service!
The Private Ear Clinic Team

Rated 5 out of 5 stars

Removed hardened wax with no pain and friendly service

Been to nhs ent for about 18 months and they say hardened wax in one ear. I’ve been in agony on 3 visits them trying and them saying come back in. Booked in this private ear clinic and saw Jackie who removed hard wax in minutes (no pain at all) and cleaned both ears. Recommend fully to pay and benefit great service and gentle care also very polite and friendly.

October 22, 2023
Unprompted review
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Reply from Private Ears

Thank you so much for your lovely feedback, it means a great deal to us, to know that we have helped!
The Private Ear Clinic Team

Rated 5 out of 5 stars

Wonderful clinic..

Today I visited the Milford on Sea clinic.. Such friendly staff and a wonderful professional service.. Having removed the wax from my ears was so happy to be able to hear again.. Well informed about the procedure before and during the appointment and was painless and quick.. Highly recommend this clinic 🙂👍

October 10, 2023
Unprompted review
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Reply from Private Ears

Thank you so much for your wonderful review, and for taking the time to leave it. We really appreciate it!
The Private Ear Clinic Team

Rated 5 out of 5 stars

Very good service

Very good service. I was nervous about the procedure having not had a good experience previously. However Jacqui put me at my ease, was very gentle and I now have clear ears and hearing with no water needed. I also like that the clinic will check your ears, with no charge if nothing needs doing. This means I won’t need to let things build up again. Definitely recommend and the fee is competitive too.

April 2, 2023
Unprompted review
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Reply from Private Ears

Thank you for your kind review, we are so pleased we could help! We are here whenever you need us.
The Private Ear Clinic Team

Rated 5 out of 5 stars

Cannot thank you enough for your…

Cannot thank you enough for your kindness and excellent treatment at Wimborne. What a relief it is to hear clearly again.
Would thoroughly recommend.
Nigel Sutton.

January 7, 2023
Unprompted review
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Reply from Private Ears

Thank you for your review, and for taking the time to let us know you were happy with your treatment, it means a lot to us!
The Private Ear Clinic Team

Rated 5 out of 5 stars

Friendly and Efficient

The whole process of booking an appointment and the subsequent experience was smooth, painless and effective. It was easy to book the appointment online. On the day I received a friendly and efficient welcome from Helen the receptionist and then Helen Green the nurse carried out the microsuction in a calm, efficient but patient-sensitive way. All very professional and I would definitely use them again.

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

I visited as my ears felt blocked and…

I visited as my ears felt blocked and have stopped using cotton buds to clean my ears a couple of years ago. My appointment was with the most energetic, bubbly and down to earth lady, Jacquie.

Jacquie was welcoming and her professionalism was outstanding. I did not need microsuction in the end but checking my inner ear, she realised my ears were not equalising well. Jacquie recommended a device to alleviate this which was much appreciated. No fee as no suction required, just for the device to help with my inner ear.

Overall, an absolutely positive, friendly and professional experience and I will definitely return in the future.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Jacquie is just great

Jacquie is just great. Provided a wonderful service and cleaned my ears with ease. A true professional in everything she does. It’s nice to have a pleasing experience and feel great afterwards!! Thank you.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great clinic

Great clinic, really helpful with my poorly ear - Helen the receptionist is lovely and Helen the ear lady is also very professional but great people skills. Would highly recommend.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently attended the Wimborne clinic convinced that I needed treatment and was delighted to find that my ears were fine and did not require any treatment, so therefore no charge What an excellent service, everything was very efficient and professional. Can certainly recommend and would have no hesitation in using them again should I need to Many thanks Chris

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Jacquie

Very impressed with the service I received yesterday, Jacquie was brilliant and ensured I felt comfortable before starting. I was quite amazed by the amount of wax build up! Money definitely well spent and will 100% use again, local, professional and quick and very effective procedure.

June 6, 2022
Unprompted review

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